Mercedes-Benz of Tucson

Great People Adrian was the person to go to, could not have done it with out his help, like a new brother taking care of family, (inside joke with him) Adrian was the person to go to, could not have done it with out his help, like a new brother taking care of family, (inside joke with him) More

What happened? This dealership used to be one of the best anywhere. Over the past year, the service department has become one of the worst. It isn't enough that th This dealership used to be one of the best anywhere. Over the past year, the service department has become one of the worst. It isn't enough that they don't "have time" to help anyone, but some of the new service advisors are very untrustworthy. They tack on needless repairs that cost too much. It may be a reflection of the times, but this is ridiculous. They have turned a respected brand into a nightmare by providing awful service. I will think twice before buying a Mercedes Benz, only because I live in Tucson. They are the only dealer in the city, and the service is beyond reproach. More

Mercedes Tucson is why we no longer drive Lexus! We drove Lexus for over 10 years but got tired of the poor service from the local Lexus stealership. This is our first Mercedes and our first problem We drove Lexus for over 10 years but got tired of the poor service from the local Lexus stealership. This is our first Mercedes and our first problem (entirely our fault so no details here!) Steve Shoemaker in service was awesome in promptly taking care of our issue, even offering to send a loaner car to our house and hour away. Everyone at the dealer including sales and the loan office were very helpful when we bought our car. Highly recommended! More

Tom Chance- Sales Tom realized I made a mistake in leasing a new C250 - For 10 years I drove a ML350 SUV and was not use to a sedan. I tried driving and adjusting the s Tom realized I made a mistake in leasing a new C250 - For 10 years I drove a ML350 SUV and was not use to a sedan. I tried driving and adjusting the seat to no avail. I told Tom of my problem and Management went so far to put seat covers. I loved the GLK SUV and Tom and personnel allowed me to trade in the C250 and found a lovely GLK350. Greg Ash handled all the financial end and Tom made me a very happy Mercedes owner. After 35 years owning a Mercedes I knew they would help me. The Tucson facility is beautiful, and the service is excellent. It is like visiting family. They even have soft drinks, pastries, and very lovely personnel. Thank you Tom. You are my hero. More

Service Division: Evan Evan has always provided outstanding service. I highly recommend Evan as your Service Representative. Evan vast experience with MB will provide you wi Evan has always provided outstanding service. I highly recommend Evan as your Service Representative. Evan vast experience with MB will provide you with answers and also those questions you may not have thought to ask. Tucson MB has been an excellent after sale provider and the staff has always been outstanding in every way. I appreciate Evan's service. More

expedited treatment of convertible roof not working MB of Tucson immediately arranged a technician to examine my stuck convertible roof. They even invited me to the garage area (which was amazingly clea MB of Tucson immediately arranged a technician to examine my stuck convertible roof. They even invited me to the garage area (which was amazingly clean and organized) to show me that they could not duplicate the problem. I was ready to go within 30 minutes w/o charge. Great example of fantastic customer service. More

Service experience My ML is the 8th Mercedes I have owned in my life. My most recent experience with Mercedes in Tucson is the ultimate reason why I will always own a Me My ML is the 8th Mercedes I have owned in my life. My most recent experience with Mercedes in Tucson is the ultimate reason why I will always own a Mercedes. Mark Shofield, my service adviser is the very best. He is professional, available, and even a bit funny. I know that when I bring my car to the dealership for service the experience will be A+. Can''t beat every point of contact from the lady who answers the phone, to the young man who shuttles me back to work, to Mark, my service adviser. All very professional and downright nice. Also, I really appreciate the communication during the day as to what is happening to my car and when to expect job completion. I watch my friends who do not own a Mercedes always leave their dealerships angry ...I can honestly say, if they owned a Mercedes and had Chapman as their dealership and Mark as their adviser, that would never happen. I sometimes feel like I am their only customer, that is how great their customer service is. Thank you Mercedes. what an A+ experience at Chapman Mercedes! A very thankful customer, Barbara McFadden More

Appreciate the Care! I love my car and I really appreciate the care my car and I was given at a recent service. Mark and Scott were thorough and accommodating. Mark kept I love my car and I really appreciate the care my car and I was given at a recent service. Mark and Scott were thorough and accommodating. Mark kept me informed throughout the whole process. My daughter and I have tried other service options for our cars but nothing beats Chapman! More

Chancellor Rich was friendly. Extra helpful in my situation Went out of his way to help me. I was very impressed. Great dealership and excllent experience. Mo Rich was friendly. Extra helpful in my situation Went out of his way to help me. I was very impressed. Great dealership and excllent experience. Most of all the work was done in exact time he promised. More