Mercedes-Benz of Union

Not what they promise I was not please with services that was promised. They do not deliver what they promise. They wow you with the sales experience but the follow through I was not please with services that was promised. They do not deliver what they promise. They wow you with the sales experience but the follow through and service experience is awful. More

Take Notes Honestly speaking, I did not expect to walk out of the dealership with a car that day. The beauty of it was that I was not persuaded or weaseled into Honestly speaking, I did not expect to walk out of the dealership with a car that day. The beauty of it was that I was not persuaded or weaseled into leasing/buying. Within the first 15 minutes of being on site I knew there was nowhere else I wanted to drive a car off from. The superstar of my experience was Victor, (technically my "salesperson", but that title is far from what he was). Victor's patience, humbleness, knowledge and insight coupled with his undaunting efforts to make sure I was in the car I wanted, at a reasonable price, with the fulfillment of all my wishes. The staff as a whole was pleasant and helpful in answering questions. Christopher, my product concierge, really finished off an amazing experience. He elaborated on all spec questions and even made suggestions to programming and settings that would be most beneficial for my style of driving. Ray Catena Mercedes of Union gained a lifelong customer thanks to Victor! Ill see you guys for my free car washes. More

Very knowlageble, with a lot of patience, great Rep and grea Great place with big verity of cars, clean nice to deal with the peopl, I found that the dealer who worked for me did a very nice job. With patience, Great place with big verity of cars, clean nice to deal with the peopl, I found that the dealer who worked for me did a very nice job. With patience, professional and great manners. More

Second to None! We just leased our 4th car through Ray Catena of Union - and once again the service and experience were second to none - Our salesperson, Jim Wiecensk We just leased our 4th car through Ray Catena of Union - and once again the service and experience were second to none - Our salesperson, Jim Wiecenski (and his trainee assistant Nick Bradfield) are a pleasure to work with - Jim and Nick made the process easy and quick and Jim goes above and beyond to find the best deal for you! This review would not be complete without mentioning our product concierge - Chris Bradfield - Chris took lots of time to go over every detail of our car - answered all questions thoroughly and was incredibly patient with us - Overall, dealing with Ray Catena of Union is always a wonderful experience! As the commercial says - they make buying a car easy! More

Professional and pleasant Chris was very professional and upfront through the entire vehicle purchasing process. He explained things in detail and answered our questions. Overa Chris was very professional and upfront through the entire vehicle purchasing process. He explained things in detail and answered our questions. Overall, the entire experience at the dealer was pleasant and we were pleased with Chris service. More

Outstanding I had such a wonderful purchase of our new Mercedes from working with Randy as our sales person to working with Chris as our product concierge. This w I had such a wonderful purchase of our new Mercedes from working with Randy as our sales person to working with Chris as our product concierge. This was our second lease working with Randy who is great to work with and when I picked up the car Chris spent so much time teaching me how to use it. When I got home and was unable to get the garage door opener to work with mine Chris drove to my house and did it for me. Truly above and beyond! More

Great experience Because with staffers like C Poppin you can't go wrong. Chris is very well informed and conveys information with ease and sincerity. He is a true pr Because with staffers like C Poppin you can't go wrong. Chris is very well informed and conveys information with ease and sincerity. He is a true pro. More

Very friendly dealership Overall I had a great experience doing shopping for a car in this Ray Catena dealership. Chris is a great salesman. He is candid, never pushy as som Overall I had a great experience doing shopping for a car in this Ray Catena dealership. Chris is a great salesman. He is candid, never pushy as some sales in other dealership do. He doesn't play tricks either. I did shop around for the car that I like. In the end Chris is able to match the best offer I got. I'm very happy with that! Thanks! More

Great Excellent no nonsense and speedy service. Price negotiated was in the ballpark. My first Mercedes and lease but definitely the best new car buying exp Excellent no nonsense and speedy service. Price negotiated was in the ballpark. My first Mercedes and lease but definitely the best new car buying experience I have ever had. Chris was very detailed in providing the tutorial on all the functionality of the Mercedes CLA. This is a great car, More