Mercedes-Benz of Union - Service Center

This place is so poorly managed I don't know where to start. We made an appointment for our car to go into service and dropped it off on time almost 2 weeks ago. As of this writing, the car has not been start. We made an appointment for our car to go into service and dropped it off on time almost 2 weeks ago. As of this writing, the car has not been worked on. In a call with a service advisor, he takled about staff shortages. There was never any communication about extended wait times when we dropped off the car. I recently have had Toyota, Dodge and Honda service with other dealers go in and out. Not at Ray Catena. Now they can't be bothered with getting our car back to us. I will not be bringing my business back to this dealer. More

Since 2017, I have been leasing my Mercedes Benz from Ray Catena in Union, primarily due to the excellent service provided by Danny Ventura, Service Consultant, and Patricia Medina, Service Manager at theSer Catena in Union, primarily due to the excellent service provided by Danny Ventura, Service Consultant, and Patricia Medina, Service Manager at theService Dept. They always go above and beyond to help me when I have to bring the car in for service or repairs. I am treated like family and it feels good to know that they truly care about my experience and satisfaction. Although I am extremely satisfied with my 2022 C -Class car, I do not have any words to express how happy I am to be able to count on Danny and Patti when I need to. More

Three weeks for a simple sunroof problem. Zero contact nor update. Service Department should close. Zero contact nor update. Service Department should close. More

Only service center I will take my cars to! I even drive two hours to get there! I even drive two hours to get there! More

My experience with Mercedes Benz of Union was amazing. Sales team was great, and service was just as strong. I ran into a small issue with my vehicle within a week of purchasing, and Zach in service saved Sales team was great, and service was just as strong. I ran into a small issue with my vehicle within a week of purchasing, and Zach in service saved the day. He explained the entire process to me, which helped me understand exactly how they function as a team. The manager Patty came out, introduced herself and was able to squeeze me in for service fhe following day, and have me a loaner car to drive while the repair was being made. My advisor Matthew communicated the whole time. Happy customer! More

Excellent job and very professional perfect service my car 220 and my g53 are news after my service car 220 and my g53 are news after my service More

I’ve had a positive experience with Ray Catena for about 6 years now until recently. I’m going to assume that Covid has caused the staff to become so insensitive to others. I will no longer continue to supp 6 years now until recently. I’m going to assume that Covid has caused the staff to become so insensitive to others. I will no longer continue to support Mercedes Benz of I continue to receive such poor service. Not only did Ray Catena in Union Service dissatisfy me, but Mercedes Financial Services are just as detestable. I have given these people too much money to be treating in such manner… They don’t return calls, leave you on hold for an extended people of time and are not willing to properly assist you without an astronomical fee being attached. You guys are disgusting! I hope you lose every customer you have and maybe you will start to value your customers.. More

Jamie Rogers is customer focused he explains what “needs” to be done. He helped me understand what was wrong and needed to be addressed. The reason I continue to go to Mercedes Benz of Union is Jamie Rogers. to be done. He helped me understand what was wrong and needed to be addressed. The reason I continue to go to Mercedes Benz of Union is Jamie Rogers. More

Horrible service. I was overcharged and the work that I took my vehicle in for was never completed and they still expect me to pay, after I already paid for them to check an oil leak. They told me to drive took my vehicle in for was never completed and they still expect me to pay, after I already paid for them to check an oil leak. They told me to drive around for 3 weeks so that they could see where the oil leak was coming from and then they are charging me an additional $516.00 to look again. Every time I visit there is a new service manager. I purchased my other Mercedes from Contemporary Motor Cars and had the same Service rep for the entire 12 years. i will not be purchasing my next vehicle here or have them service it. I will be returning to Contemporary Motor Cars or BMW. More

I hated mercedes when I have to deal with this dealer.my I hated mercedes when I have to deal with this dealer. my car was in an accident and keys were lost. the car stayed for over 4 weeks until they made I hated mercedes when I have to deal with this dealer. my car was in an accident and keys were lost. the car stayed for over 4 weeks until they made the single key. The sales person responsible assigned to deal with me (a lady, her name is Joe)is not existing always "she is away from her desk" or "she didn't come today". They didn't give me a reference to use when I call and every time you call you have to tell the story from the beginning. Some time they put me on hold for more than 40 minutes. The manager of the parts department "Jime" was soo rude. They charged me almost $1200 for one single key. You are handcuffed when your car is not running and you have to tow the car to their shop and you can not make this key anywhere else. I will burn my car before I have to deal with this dealer next time. More