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Mercedes-Benz of Union - Service Center

Union, NJ

3.4
32 Reviews

32 Reviews of Mercedes-Benz of Union - Service Center

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January 21, 2021

Jamie Rogers is customer focused he explains what “needs” to be done. He helped me understand what was wrong and needed to be addressed. The reason I continue to go to Mercedes Benz of Union is Jamie Rogers. More

by Ptwadvisors
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jamie Rogers
December 22, 2020

Horrible service. I was overcharged and the work that I took my vehicle in for was never completed and they still expect me to pay, after I already paid for them to check an oil leak. They told me to drive More

by TheresaPringle
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Jamie, Manay
December 07, 2020

I hated mercedes when I have to deal with this dealer.my I hated mercedes when I have to deal with this dealer. my car was in an accident and keys were lost. the car stayed for over 4 weeks until they made More

by mabdel8433
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
non of the above sales pepole
June 30, 2020

Outstanding Customer Service. Jamie in service is helpful, professional and provides prompt and efficient service. I feel comfortable that my cars are being serviced in the most competent dealership. More

by Minwebb
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jim Wiecenski
April 29, 2020

Exceptional customer service from Harold King The service department is very efficient and performs what is needed in a timely fashion. And Harold takes great care of his customers and provides s More

by barbl
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Harold King
April 13, 2020

Harold King is always a pleasure to work with. Had my issue resolved in just a few hours. Was nice enough to get me a loaner car too! Much appreciated More

by betta12373
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Harold King
March 11, 2020

excellent customer service and work performed Jamie Rogers and Pat Medina are always available to the customer, know their products and exude professionalism. I have been with Ray Catena Union si More

by toni
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mia Conti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamie Rogers, Pat Medina
February 05, 2020

Excellent job at all time. As always Mr. Harold King, did a wonderful work! My issues was resolved right away on a timely manner. Thank you so much More

by Minocenci
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Harold King
Feb 05, 2020 -

Mercedes-Benz of Union responded

Minocenci, Thank you so much for your kind words about your recent experience working with Harold, and for taking the time to leave us this wonderful feedback! Mercedes-Benz of Union Team

December 21, 2019

Absolutely wonderful experience...Ray Catena of Union provides perfect Customer sales and service Experience ! THANK YOU ! Randy Grill my salesman and Danny Ventura in service More

by Danajag
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Randy Grill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Ventura
December 16, 2019

Harold King my Service Advisor is top-notch. Very friendly and knowledgeable. Pleasure to work with! Just from speaking with him for a brief moment, I could tell he was honest and wanted the best for More

by betta12373
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Harold King