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Mercedes-Benz of West Chester
West Chester, PA
1,867 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 25, 2022
This past September, my wife purchased a Certified This past September, my wife purchased a Certified Pre-Owned GLC300 for cash from Mercedes Benz of West Chester, PA (“MBWC”). While we offered to h This past September, my wife purchased a Certified Pre-Owned GLC300 for cash from Mercedes Benz of West Chester, PA (“MBWC”). While we offered to handle the titling and registration of the car in Delaware, the salesman, Alfonso Colon, insisted that MBWC would arrange for the car to be so titled and registered, even (mis)informing us that he was required to do so by law. To date, over 4 months later, we have not received title to the car, and neither Mr. Colon, his sales manager, nor the General Manager of MBWC, Eduardo Milan, has responded to our many requests for help. More
by mledyard
Employees Worked With
Alfonso Colon
January 19, 2022
We’ve had nothing but problems with this dealership. We’ve leased 5 cars from here and nothing but problems the last year. Everything from a stolen ezpass after a service appointment, to getting the car We’ve leased 5 cars from here and nothing but problems the last year. Everything from a stolen ezpass after a service appointment, to getting the car back with used ppp inside, to leaving the car for TWO weeks for a routine service only to get the car back with another problem and don’t even try to get someone in sales or finance to discuss the issues. You may as well be speaking to a wall. Blake the receptionist transfers you to random voicemails. They say they will call back and they don’t. They say they will call when parts are available and they don’t. They were recently sold. Nothing got better it is still a s@!$ show. DO NOT WASTE MONEY OR TIME at this dealership. It is the worst dealership west of Philadelphia. More
by SPOZ
Employees Worked With
They all are lazy. None of them care. , Miguel Flores, Greg Roth, Lynne Knox, Jennifer Silva, Stephen Bjorklund, Ryan Kinkade, Matthew Melsheimer, Michael Strickland
January 06, 2022
Service was really excellent! Technical service was great. Treatment was what you expect from one of the best car manufacturers in the world great. Treatment was what you expect from one of the best car manufacturers in the world More
by Bodo
Verified CustomerEmployees Worked With
Lynne Knox, Michael Strickland
January 05, 2022
Have been taking my Mercedes to West Chester for servicing since I bought the car. They do a great job, shout out to Paul Graziano who is great to deal with. servicing since I bought the car. They do a great job, shout out to Paul Graziano who is great to deal with. More
by RHOOPER0
Employees Worked With
Paul Graziano
January 05, 2022
Excellent service as usual. It was great working with Craig, he kept me up to date on repair work and let me know of issues found. Will be back for my next service. Craig, he kept me up to date on repair work and let me know of issues found. Will be back for my next service. More
by RPMCDONOUGH
Employees Worked With
Craig
January 02, 2022
Professional, courteous, Mohsen was a pleasure to work with. Only negative was learning (at the last second) the 2022 didn’t qualify for the lower interest rate. with. Only negative was learning (at the last second) the 2022 didn’t qualify for the lower interest rate. More
by WBESWICK
Employees Worked With
Mohsen *****
