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Mercedes-Benz of West Chester
West Chester, PA
1,867 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,867 reviews
December 21, 2021
MB West Chester has been thorough in diagnostics, transparent and clear in their explanations to be about what needs to be done and in what timeframe I can anticipate what will need to be done to kee transparent and clear in their explanations to be about what needs to be done and in what timeframe I can anticipate what will need to be done to keep my lovely Benz in top condition. Craig Mulbach has been my primary contact. Additionally Mike (sorry, didn’t take his last name) in Service has been exceptionally helpful on a recent ding. More
by DDYALE
Verified CustomerEmployees Worked With
Michael Strickland
December 20, 2021
Not impressed with my advisor... seemed like I was overcharged on tires. He told me The total invoice and I told him that I found a coupon and he the changed his tone of voice and said his invoice wa overcharged on tires. He told me The total invoice and I told him that I found a coupon and he the changed his tone of voice and said his invoice was with the discount. Over the years I have bought a car from you and currently I am leasing 2 cars from you. I would have expected integrity and honesty. When I spoken to some of my friends they also express similar concerns regarding your service dept... More
by VICBAHAL
Employees Worked With
Don’t know look at my last invoice for my 2009 C63 AMG
December 18, 2021
MB West Chester has always done a great job servicing my car. I would only go elsewhere in an emergency situation or if I were outside their service area. Thanks Matt and the MBWC Team! car. I would only go elsewhere in an emergency situation or if I were outside their service area. Thanks Matt and the MBWC Team! More
by Eric L.
Employees Worked With
Matt in service department, Matthew Melsheimer
December 16, 2021
Always takes a bit longer than expected but very good. Wait area good but better when they had coffee! Maybe stagger technician lunchtime. Wait area good but better when they had coffee! Maybe stagger technician lunchtime. More
by DRUSSELL6
Employees Worked With
Greg Roth, Michael Strickland
December 15, 2021
They constantly push expensive unnecessary service. I got all the way home after a recent service appointment only to realize my rear windshield wiper blade was missing and no one bothered to notify me or ac all the way home after a recent service appointment only to realize my rear windshield wiper blade was missing and no one bothered to notify me or acknowledge it. More
by MACPFB03
Employees Worked With
None
December 14, 2021
I have owned 5 Mercedes- over the past seven years I trust Westchester Mercedes-Benz to service every one of them they have a good service the job was done right the first time and it is reasonable pric trust Westchester Mercedes-Benz to service every one of them they have a good service the job was done right the first time and it is reasonable price everyone I talked to and had conversations with we're completely professional I would recommend them to anyone to for their Mercedes care and maintenance cleaning the car at the end is always a nice touch thank you West Chester for the great job keep up the excellent work More
by AZTEC7VW
Employees Worked With
Craig Muehibach *****
