Mercedes-Benz of West Covina

Juan was very helpful and quick when I arrived in a panic because my GlE 350 was sputtering on my way to work. Everyone even the guy checking tires on areival was super nice! because my GlE 350 was sputtering on my way to work. Everyone even the guy checking tires on areival was super nice! More

David was a lot of help, he made this a very easy experience for me experience for me More

Grate customer service. Really helpful and courteous. Greeted right away. Will definitely be back for service. Really helpful and courteous. Greeted right away. Will definitely be back for service. More

Raymond has provided excellent service, he is very professional and friendly. Highly recommend to my friends. professional and friendly. Highly recommend to my friends. More

It was a terrible terrible experience. The entire team is a huge lier. I was offered extremely expensive price…. And on the contract, the dealer input lower trade in value than agreed an The entire team is a huge lier. I was offered extremely expensive price…. And on the contract, the dealer input lower trade in value than agreed and added several extra service charge without acknowledging me. I had to go back to fight for the incorrect trade in value.. I was also promised to get a wall box for free…. But I didn’t receive after two weeks and FedEx tracking showing invalid… after I put a bad review, the sales manager called me and tried to fix the bad experience. She promised to get wall box for me… and asked me to change the review to 5 stars so she can get her bonus. I helped her to do an 5 star and hoping I will be helped. After I fixed the review to 5 star, she told me the wall box is “out of stock.” Funny thing is I received the charger the next day…. Basically she lied to me about she was fixing issues for me. I will not believe this dealer any more…. Certainly not recommending this dealer to ANYONE. More

Good service, knowledgeable, understanding what customers need, and accomplished the job within a reasonable time, need, and accomplished the job within a reasonable time, More

I honestly recommend the service on Mercedes Benz of Wes Covina and especially to the guy that help me with my vehicle. I believe it was Juan Aldana he’s so professional and really good personality he make Covina and especially to the guy that help me with my vehicle. I believe it was Juan Aldana he’s so professional and really good personality he make you feel comfortable and explained you everything on your questions thank you Juan👍🏻 More

The worst dealership and service ever. I have to look for a customer service and ask around because no one seems to know anything. The worst service for Mercedes benz. Didn’t install my ca I have to look for a customer service and ask around because no one seems to know anything. The worst service for Mercedes benz. Didn’t install my car back properly and the carpet from an inside was popping out. Demitra asked me to give her a 5 points for everything because it’s going to affect her. This is ridiculous. She should ask the customer to provide a survey, but she should not tell the customer what to give her or what point should the customer put for her. First of all she doesn’t deserve a 5 at all. Dealership should tell their employees to stop telling a customer what to put for the reviews. More

As always, George Kakish is excellent! All the work was performed as requested, and the loaner vehicle was the type I expected to get when I went to the dealer. All the work was performed as requested, and the loaner vehicle was the type I expected to get when I went to the dealer. More

5-Star rating for both dealer and service advisor Dan. Waiting area was clean and well-organized. Service advisor Dan was friendly. caring and answered our questions in detail. Waiting area was clean and well-organized. Service advisor Dan was friendly. caring and answered our questions in detail. More