Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of West Covina
West Covina, CA
1,831 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,831 reviews
March 06, 2024
I bought a 2020 S560 on Dec. 29, 2023 January 18, 2024: Car went back for 1st repair to fix a chip in rear spoiler and fix the issue that the engine cover is missing. However, t 29, 2023 January 18, 2024: Car went back for 1st repair to fix a chip in rear spoiler and fix the issue that the engine cover is missing. However, the dealer told me that I need to make another appointment to comeback to fix the gas door. January 30, 2024, there was a second repair needed for the same issues. As of now, March 5, the car is not ready yet for me to pickup. The wait is too long to fix a car that I just bought. If the car is not ready to be sold, it should not be for sale. This is taking a long time and not a Mercedes standard. This is unacceptable. More
by HOKIFISHFARM
Verified CustomerEmployees Worked With
Other Employees :
Todd Kazariane, Alanna Sanford, Christopher Perez
March 05, 2024
I find out passenger side under chair plastic is brokena pice parts, already report to service dept. I don't know your deler ship will takecare or not? pice parts, already report to service dept. I don't know your deler ship will takecare or not? More
by BETTYCHU2008
Employees Worked With
Alanna Sanford, Christopher Perez
March 05, 2024
The representative (Richard) was a pleasure to work with. He is always mindful of my concerns regarding my needs as a customer and the maintenance needs of my vehicle. He is always mindful of my concerns regarding my needs as a customer and the maintenance needs of my vehicle. More
by EDGARCAMPUGAN
Employees Worked With
Rijad
March 03, 2024
Your service department is the best bar none. I’m glad we bring all our cars for service there. I’m glad we bring all our cars for service there. More
by Naseratlaw
Employees Worked With
Other Employees :
Todd Kazariane, Denise Kerum, Emmanuel Aguilar, Eric Yang, Alanna Sanford, Christopher Perez
March 03, 2024
Nice &friendly ,honest knowledgeable and fast agent. I never be there and this was my first experience with behind dealership I never be there and this was my first experience with behind dealership More
by EDMONPAYANI
Employees Worked With
Other Employees :
Todd Kazariane, Alanna Sanford, Christopher Perez
March 02, 2024
The location is Conveniently located, and The personnel is very professional and attentive. I also was able to acquire a loaner pretty quickly. is very professional and attentive. I also was able to acquire a loaner pretty quickly. More
by ILIKEVEGAS777
Employees Worked With
Peter Yee
March 01, 2024
Matthew provided exceptional customer service. Got me in and out and with a loaner in no time at all. Got me in and out and with a loaner in no time at all. More
by BBWONG23
Employees Worked With
Other Employees :
Todd Kazariane, Emmanuel Aguilar, Alanna Sanford, Christopher Perez
