Mercedes-Benz of West Covina

I bought a 2019 tesla. Cons: The price shown on the website (by the salesperson) was not the price offered on paper. It was extra 200 so I missed it before signing. The ins Cons: The price shown on the website (by the salesperson) was not the price offered on paper. It was extra 200 so I missed it before signing. The insurance sold to me was included in the total price and doesn't cover anything useful. There are problems with the cameras on the car. When charging, the car makes a really loud noise as if something is popping under the car. There was a recall on it and I had to fix it. Someone's account was still logged in and active in my car and I had to call to have it removed. Pros: They offered to fix a tear on the seat for free and they did. More

This has to be the worst CPO MB purchase experience ever in my life. First of all, the CPO inspection report doesn’t not match the actual car condition. Secondly they literally drilled a bunch of new holes in my life. First of all, the CPO inspection report doesn’t not match the actual car condition. Secondly they literally drilled a bunch of new holes to attach the bumper cover instead of using proper fasteners. As a result the Lowe part of the bumper fell off while driving which could’ve been a major accident. I am taking it to the local dealer to address the number of issues that could’ve been easily addressed during the CPO processs. More

Service, Team, timeliness, work, rental, car wash, tire check, the coffee bar and place all good check, the coffee bar and place all good More

Best service personnel ever experienced. Daniel is amazing and really enjoyed his services. Appreciate every moment. Thanks bunches! Daniel is amazing and really enjoyed his services. Appreciate every moment. Thanks bunches! More

Great service, great customer service as always. Very helpful. Facility always clean customer service always welcoming Very helpful. Facility always clean customer service always welcoming More

Excellent and friendly customer service Matthew from head to toe. Done my car in better condition. Highly recommended. to toe. Done my car in better condition. Highly recommended. More

Personal and great customer service. Very attentive the moment I arrived. Thank you for your service. Very attentive the moment I arrived. Thank you for your service. More

Everything was outstanding, especially Raymond’s performance and support, the entire team went above and beyond! performance and support, the entire team went above and beyond! More

Terrible experience with this Dealership They are not able to support their customers avoid them if possible Worst customer service ever They are not able to provide solution to make sure I registe able to support their customers avoid them if possible Worst customer service ever They are not able to provide solution to make sure I register the car, not willing to provide all the documents needed More

Excellent and friendly service. Kept me on top of service. Good snacks while you wait too. 😀 Kept me on top of service. Good snacks while you wait too. 😀 More