Sally Lao

Thank you Mercedes of West Covina, We had a wonderful experience leasing the certified 2026 GLC-300! Thank you very much for making it a so joyful experience and fast delivery, Thank you Edmund for hel experience leasing the certified 2026 GLC-300! Thank you very much for making it a so joyful experience and fast delivery, Thank you Edmund for helping us to get familiar with the new car features and paperwork. We appreciate Everyone' s help who worked on our deal and delivery! God Bless you All! More

by sntmor Verified Customer Verified Customer

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Very helpful and honerd other dealers coupons and our representative very nice and courteous very satisfied representative very nice and courteous very satisfied More

by Jesus valdivia Verified Customer Verified Customer

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until now no one is able to fix my issues with my car my mistake was taking a “used” car for 1000 miles on it they said its a great car and was used for corporate drive around i got sucker in mistake was taking a “used” car for 1000 miles on it they said its a great car and was used for corporate drive around i got sucker in More

by Margo wilson Verified Customer Verified Customer

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The staff was professional and my service staff Vahe is knowledgeable and he is helpful. Bahrain is a great asset to the company.. knowledgeable and he is helpful. Bahrain is a great asset to the company.. More

by MICHELLEVICTOR50 Verified Customer Verified Customer

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I bought a 2024 GLE 450e from Mercedes-Benz of West Covina in October 2025 as a Certified Pre-Owned vehicle with about 8,000 miles. During delivery, the dealership scratched the car and handwrote the r Covina in October 2025 as a Certified Pre-Owned vehicle with about 8,000 miles. During delivery, the dealership scratched the car and handwrote the repair into the due bill. Since the day I bought it, the brakes have also been squealing. A few months later, after only about 1,000 miles of driving, the car went into limp mode on the highway and multiple warning lights came on. I brought it in to address that issue, the scratch repair, and the brakes. The service department said the warning lights were due to a software update for the high-voltage system, but the bigger issue was everything else. They could not find any record of the due bill for the scratch repair, and despite calling the dealership five times and leaving messages with multiple people, I never got a callback from a manager. The scratch repair was never completed. I was also told the brakes are “glazed” and that the repair would cost about $2,000. That is very hard to accept on a vehicle that passed a 140-point CPO inspection only a few months earlier, especially when the brakes have squealed since day one. It makes me question whether the inspection was done properly or whether the brake issue was ignored. I also asked for the vehicle’s service records and have still not received them. Overall, this was a very disappointing experience, and I would strongly recommend prospective buyers avoid this dealership. More

by dmitry.goulik Verified Customer Verified Customer

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Service on car was excellent. The car came back great, great communication through the worker who worked on my car. Went into service building to pick up my vehicle and I was curr The car came back great, great communication through the worker who worked on my car. Went into service building to pick up my vehicle and I was currently in the waiting area and have been waiting for assistance without being acknowledged. Additionally, I was not informed that my service advisor had been changed, which has made the situation more confusing. I waited in the lobby for quite some time , normally staff asks me if I need any help. No help!!! People watched me waiting there and did not even acknowledge me there and when I spoke to my service advisor Jose, he mentioned that he wasn’t my advisor “ I was not informed that I had been reassigned to a new advisor. Going forward, I would appreciate clearer communication regarding any changes.” More

by Rayshaun77 Verified Customer Verified Customer

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I have been in several dealers along my life, but none like west covina mercedes benz. like west covina mercedes benz. More

by LIMPIAS JORGE Verified Customer Verified Customer

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I get good, reliable service from Mercedes Benz os West Covina. I'm happy with their service. Covina. I'm happy with their service. More

by oscar.omar.orozco.nasta82 Verified Customer Verified Customer

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Their service was excellent and they are very welcoming, I don’t speak so much English,but they are helped me find translator ,it was great. I don’t speak so much English,but they are helped me find translator ,it was great. More

by huijunchen1971 Verified Customer Verified Customer

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Quick, friendly service. Knowledgeable. Pleasure to work with. Explained all the features of the car. Offered to show other options for purchase. Knowledgeable. Pleasure to work with. Explained all the features of the car. Offered to show other options for purchase. More

by JOANMEISTER Verified Customer Verified Customer

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