Mercedes-Benz of West Covina

I met some very nice people there while waiting. I will never forget the advice from them. Pleasant experience. I will never forget the advice from them. Pleasant experience. More

Great service and affordable cost! They received my car and completed the job very quickly! They received my car and completed the job very quickly! More

Zaira Guiterez was very helpful and professional She is very good customer representative and knows her job perfectly very good customer representative and knows her job perfectly More

The service consultant John Chou is very experienced and professional, and his communication is very effective and promptly . professional, and his communication is very effective and promptly . More

Both James Hou Advisor and Brian, Technician were professional, knowledgeable, and honest. I am really pleased with services offered to me. professional, knowledgeable, and honest. I am really pleased with services offered to me. More

I purchased my leased vehicle, it was ready 3 days after I was told it would be. The car was dirty, whoever washed the car didn't really wash the car. It was supposed to be a CERTIFIED MB even though it w I was told it would be. The car was dirty, whoever washed the car didn't really wash the car. It was supposed to be a CERTIFIED MB even though it was mine, nobody spoke to me when I picked it up, the car has a sensor error, it had 1/16 of the tank of gas, it wasn't wiped down inside or vacuumed for that matter. This is the type of service is expect from an American Car company not MB but then again West Covina is not my service shop either. You cannot call what I received service. More

Chad did a great job keeping me abreast of the repair and communicating updates. Intake was smooth and the team was efficient wrapping up the service and getting my car back to me. communicating updates. Intake was smooth and the team was efficient wrapping up the service and getting my car back to me. More

The environment in the store is clean, the service is intimate and the fruit is provided. It is very happy and comfortable. intimate and the fruit is provided. It is very happy and comfortable. More

We received an estimate to repair a vibration in the car. Your technician determined that all 4 wheels on the car needed to be replaced. I questioned that and received a second opinion from another Mercede Your technician determined that all 4 wheels on the car needed to be replaced. I questioned that and received a second opinion from another Mercedes dealer. Their technician thought replacing one wheel would solve the problem, and he was right. This saved us thousands of dollars and you have lost us as a customer. We will be using Mercedes Benz of Arcadia from now on. More

Thank you very much, it is a pleasure to do this with you guys. Excellent guys. Excellent More