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Mercedes-Benz of the Woodlands - Service Center

The Woodlands, TX

5.0
1,618 Reviews
Call Service Center (936) 206-7500

1,618 Reviews of Mercedes-Benz of the Woodlands - Service Center

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February 03, 2024

Gaston assisted me with my service and was great! He communicated with me quickly and offered advice with a kind, professional manner. More

by traciewalker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaston Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Tracie, thank you for your kind words! We're delighted to hear that Gaston provided you with excellent service and helpful advice. We appreciate your feedback and hope to assist you again in the future.

Helpful
February 03, 2024

Great friendly service. Liz Rincon in the service department has been great to work with. Thank you. More

by Steve Kearley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Wright
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Feb 05, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Steve! Thank you so much for your positive feedback. We're thrilled to hear that Liz provided you with great and friendly service. We appreciate your support and hope to serve you again soon.

Helpful
February 02, 2024

Excellent service and response from the 2 advisors I’ve had since we moved to Texas 7 years ago. More

by Judylovesbeaches
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Hutchins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Judy, thank you for your review! We're thrilled to hear that our advisors have provided excellent service and support throughout the years. We appreciate your loyalty and look forward to continuing to assist you in the future.

Helpful
February 01, 2024

The service and staff at MBOTW is always first class, friendly and very efficient! I would highly recommend them! More

by Brage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Abernathy
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Feb 05, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Brage, thank you so much for your kind words! We strive to provide top-notch service and a friendly atmosphere. We appreciate your recommendation and look forward to serving you again in the future.

Helpful
February 01, 2024

My experience was way above my expectations -- Mark Escobar handled everything with perfect customer service. More

by lkz
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2024 -

Mercedes-Benz of the Woodlands responded

Thank you for your kind words, lkz! We strive to exceed expectations and provide exceptional customer service. We're delighted to hear that Mark Escobar was able to deliver that for you. We look forward to serving you again in the future. Have a great day!

Helpful
January 31, 2024

Excellent customer service, very accommodative, helpful and they go above and beyond in all they do. More

by Lnakandis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaston Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 01, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Lnakandis, thank you for your kind words! We strive to provide excellent customer service and to go above and beyond for our clients. We're glad to hear that you found our team accommodating and helpful. We look forward to seeing you again!

Helpful
January 30, 2024

Richard was great. Brought my 2013 diesel ML350 in for a warranty service for my first visit here, and now it runs better than it has in over 10 years. Fantastic and th More

by millermack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Metodiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Miller, thank you for the wonderful feedback! We're thrilled to hear that Richard provided excellent service. It's fantastic to know that your vehicle is running better than ever. We appreciate your kind words and look forward to serving you again in the future.

Helpful
January 30, 2024

Serví e advisor Juan Rentería was great to work with. He is extremely knowledgeable, friendly and helpful! He got my car serviced rather quickly. The service waiting area is among the best I have seen. V More

by Sergarza29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Renteria
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Jan 31, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Sergarza29, thank you for taking the time to leave us a great review! We're glad to hear that Juan provided you with excellent service and that you found our waiting area clean and comfortable. We appreciate your feedback and look forward to serving you again in the future.

Helpful
January 30, 2024

Great customer service. Richard was awesome. He explained the additional services that my vehicle was due for & explained the cost breakdown very well. I was in and out in n More

by kp100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Metodiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Kicoparra10, thank you for taking the time to leave us a great review! We're thrilled to hear that Richard provided excellent service. We appreciate your feedback and look forward to serving you again in the future.

Helpful
January 27, 2024

I have visited multiple dealership in Houston and different state. This dealership in specific is outstanding as a facility with a great staff and exceptional work ethics. John Watkins is an except More

by Mohammad.ElGhanem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Rothenberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Lange
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John watkins
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Jan 29, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Mohammad, thank you for your kind words! We strive to provide outstanding service and maintain a great team. We're thrilled to hear that John Watkins exceeded your expectations. We appreciate your support and hope to serve you again in the future.

Helpful
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