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Mercedes-Benz of the Woodlands - Service Center

The Woodlands, TX

5.0
1,808 Reviews

1,808 Reviews of Mercedes-Benz of the Woodlands - Service Center

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April 25, 2025

Always a streamlined experience which is much appreciated. John Watkins is the best!! Engaging, professional and knowledable. More

by Laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Thomson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

Mercedes-Benz of the Woodlands responded

Laura, thank you for your fantastic review! We’re thrilled to hear you had a streamlined experience and that John made such a positive impression. Your feedback means a lot to us. We look forward to serving you again soon.

April 24, 2025

Dealership seems to always knock'em dead. First time with Mark Escobar as my service advisor. Handled me with kid gloves. They were informative, timely, efficient, and courteous. Enough t More

by rexafox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2025 -

Mercedes-Benz of the Woodlands responded

Thanks for the fantastic feedback, rexafox! We're thrilled to hear that Mark and our team provided you with such a positive experience. Your loyalty means a lot to us, and we look forward to serving you again soon!

April 24, 2025

Mercedes Benz I the Woodlands offered a great shopping experience. My salesman was professional in his demonstration of the car. I loved my shopping experience at The Woodlands Mercedes Dealership. More

by Yolanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fezan Uddin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2025 -

Mercedes-Benz of the Woodlands responded

Yolanda, thank you for the fantastic review! We're thrilled to hear you had a great shopping experience and that our team made a positive impression. We appreciate your feedback and look forward to serving you again in the future!

April 24, 2025

Just had my brakes redone. Marc was wonderful and communicated throughout the process for expedited experience. Always an easy process and the loaner car was awesome! More

by Julie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2025 -

Mercedes-Benz of the Woodlands responded

Julie, thanks for the fantastic review! We're thrilled to hear Mark provided excellent communication and made your experience smooth. We appreciate your support and look forward to serving you again!

April 23, 2025

Amazing dealership. Best employees, quick turnaround. Great sales department, even batter sales department. Best part is the wonderful advisors. More

by Dennis Retoro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaston Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2025 -

Mercedes-Benz of the Woodlands responded

Dennis, thank you for the fantastic review! We're thrilled to hear you had such a positive experience with our team. Your kind words about our employees and services mean a lot to us. Looking forward to assisting you again in the future!

April 21, 2025

My Service Technician Richard was great. He helped answer all my questions and guide me through the various decisions. The work was performed in a timely and professional fashion. Than More

by Bartonporter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Metodiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2025 -

Mercedes-Benz of the Woodlands responded

Thanks for your awesome feedback, Bartonporter! We're thrilled to hear that Richard provided you with excellent service and support. Timely and professional service is our goal, and it's great to know we met that for you. We appreciate your kind words, and look forward to serving you again soon.

April 19, 2025

Quick and easy very courteous adressd all of our issues vehicle was cleaned and ready to go More

by jdworthy2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2025 -

Mercedes-Benz of the Woodlands responded

Thanks for the fantastic review, jdworthy2! We're thrilled to hear you had a quick and courteous experience. We appreciate your support and look forward to serving you again!

April 19, 2025

Very clean facility and smooth operation overall I love the class wall that allows you to see the work being performed More

by niclavg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2025 -

Mercedes-Benz of the Woodlands responded

Niclavg, thank you for the fantastic feedback! We’re thrilled to hear you enjoyed our clean facility and the glass wall feature to our shop. Your support means a lot to us, and we look forward to seeing you again soon!

April 18, 2025

Juan Renteria (service advisor) was extremely professional and far exceeded our expectations! He listened to us and then took the appropriate action to ensure that our needs were met. Thank you More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Renteria
Apr 22, 2025 -

Mercedes-Benz of the Woodlands responded

Thanks for the fantastic feedback, John! We’re thrilled to hear that Juan provided outstanding service and met your needs. Our team is dedicated to delivering the best experience possible, and your kind words motivate us to keep exceeding expectations. We appreciate your support!

April 18, 2025

Ah, the luxury of convenience! I have experienced solid service, in all ways, during each visit over the last 5 years. These folks know how to deliver on the customer first promise More

by madyk86
Recommend Dealer
Yes
Employees Worked With
Richard Metodiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaston Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2025 -

Mercedes-Benz of the Woodlands responded

Madyk86, we truly appreciate your kind words! It's wonderful to hear that our commitment to customer service has consistently met your expectations. Thank you for being a loyal customer for the past five years—we look forward to continuing to serve you!