Mercedes-Benz of the Woodlands - Service Center

What a great dealership, from making an appointment for service to driving out after it’s done they make it personal and so easy. service to driving out after it’s done they make it personal and so easy. More

Great customer Service. The employees were very helpful and friendly. My vehicle was returned on time and John kept us informed of any changes. The employees were very helpful and friendly. My vehicle was returned on time and John kept us informed of any changes. More

We had an issue with our vehicle and Steven Davis made sure that was resolved. sure that was resolved. More

Every time I come to this dealership they make you feel like your the only customer and your top priority. My 20,000 mile service couldn’t have been better thanks Steve 👍 like your the only customer and your top priority. My 20,000 mile service couldn’t have been better thanks Steve 👍 More

Very honest and knowledgeable. Friendly atmosphere, reliable service, great quality and selection of cars. Only place I will go to look for cars and service. Friendly atmosphere, reliable service, great quality and selection of cars. Only place I will go to look for cars and service. More

Mark Escobar is AWESOME! He treats us like family every time we come in for service. He is quick and always gets us taken care of and on our way as quickly and easily as po He treats us like family every time we come in for service. He is quick and always gets us taken care of and on our way as quickly and easily as possible. He never up sells us and works on our behalf to make sure we are getting the best price. More

I had a situation in which my Parking Brake Warning Light came on unexpectedly. I was only a few minutes away and took my vehicle directly to MBOTW (without an appointment) at 4:00 p.m. I was immediately gre came on unexpectedly. I was only a few minutes away and took my vehicle directly to MBOTW (without an appointment) at 4:00 p.m. I was immediately greeted on arrival and your team member took my details and went to find a Service Advisor to assist me. Whilst waiting (only a few minutes), I was asked by two of his colleagues if I had been assisted (and assured them that I had, but this was much appreciated nonetheless). Mark Escobar came assisted me (Mike Lange, who is my regular Service Advisor, was tied up with other customers at the time although, when he had a chance, he checked in on me). Happily, the problem was determined, the part was in stock, and after a very relaxing two hours in your pleasant Guest Lounge, I was on my way. Given that we are driving to West Texas this weekend, it was critical that this problem be identified and resolved. Mark did an outstanding job of getting me into the service queue, shepherding my vehicle through the process, and keeping me informed the entire time. Like Mike, whom I originally followed from MB Houston North, Mark is an excellent Service Advisor and a credit to the MBOTW team. While waiting, I spoke with Anthony Walding and shared my thoughts and appreciation regarding his outstanding team. Your service team truly delivered the best level of customer care possible. Many thanks! More

Excellent service provided to handle recalls and providing new tires for my vehicle. Very courteous, attention to detail and keeping me informed were all appreciated. Great job, Gaston! providing new tires for my vehicle. Very courteous, attention to detail and keeping me informed were all appreciated. Great job, Gaston! More

I own 2 Mercedes Benz vehicles and I don't trust any other dealership to touch them! The facility is state of the art, the service is impeccable and it's the people there that make the difference.... other dealership to touch them! The facility is state of the art, the service is impeccable and it's the people there that make the difference.... Mark Escobar 5* Nick Botusan 5* Vanessa Stephens 5* Thank you! Nilesh More

Needed my annual state inspection and was able to schedule it online. Had a nice customer lounge area while I waited. Free car wash after the inspections was much appreciated. My service advisor, schedule it online. Had a nice customer lounge area while I waited. Free car wash after the inspections was much appreciated. My service advisor, Mark, was a pleasure to work with. Highly recommended. More