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Mercedes-Benz of the Woodlands - Service Center

The Woodlands, TX

5.0
1,808 Reviews
Call Service Center (936) 206-7500

1,808 Reviews of Mercedes-Benz of the Woodlands - Service Center

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March 28, 2024

Always excellent customer service with Liz and service dept. She got me right in for a battery issue. More

by Gonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Gonzalez, thank you so much for your kind words! We're thrilled to hear that Liz provided you with excellent customer service and efficiently addressed your battery issue. We appreciate your feedback and look forward to serving you again in the future.

March 22, 2024

First class service! Fast, professional, overall great job taking care of my needs. Highly recommend. More

by bgd1000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaston Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2024 -

Mercedes-Benz of the Woodlands responded

Hi bgd1000, thank you for the glowing review! We're thrilled to hear that you had a first-class experience with our service. Your satisfaction is our top priority. We truly appreciate your recommendation and look forward to serving you again in the future.

March 22, 2024

Personal and efficient service I recommend it. Vanessa did a great job taking care of our needs. More

by Joaquim Portela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa, Vanessa Stephens
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Mar 23, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Joaquim, thank you for your positive review! We're thrilled to hear that Vanessa provided you with personal and efficient service. We appreciate your recommendation and look forward to serving you again in the future.

March 20, 2024

Convenient, fast, and professional. Very communicative. My car was in and out, and I was able to have my morning coffee and answer emails while waiting. More

by elizabeth_bolt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaston Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2024 -

Mercedes-Benz of the Woodlands responded

Hi elizabeth_bolt , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

March 20, 2024

The service department and customer service at TW Mercedes dealership is phenomenal. John W in the service department and Diego, our sales advisor are always helpful and friendly. Would definitely re More

by jrodasba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Aramayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Watkins
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Mar 23, 2024 -

Mercedes-Benz of the Woodlands responded

Hi jrodasba, thank you so much for your glowing review! We're thrilled to hear that John and Diego provided you with exceptional service. We truly appreciate your recommendation and look forward to serving you again in the future. Thank you for choosing TW Mercedes!

March 19, 2024

Prompt and convenient service. Knowledgeable service representatives. Excellent waiting area, and use of loaner vehicles. More

by bonita.a.george
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Abernathy, Mike Lange
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Mar 23, 2024 -

Mercedes-Benz of the Woodlands responded

Bonita, we are thrilled to hear that you had a positive experience with our service representatives and facilities. Providing prompt and convenient service is always our top priority. We appreciate your feedback and look forward to serving you again in the future. Thank you for choosing us!

March 17, 2024

Liz Rincon is the best. Professional, friendly and really takes the time to explain needed service. She scheduled my service and had a loaner ready and waiting. The servic More

by Belton566
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 23, 2024 -

Mercedes-Benz of the Woodlands responded

Belton566, thank you for taking the time to share your positive experience with Liz Rincon and our service department. We are thrilled to hear that you found our customer service exceptional and that putting customers first is evident in our operations. We look forward to serving you again in the future.

March 17, 2024

I brought my first Mercedes in September and the process was so easy and stress free because of Rosie! She is so patient and kind! Yesterday I had my first service on my car and Fred and his team were so he More

by shannon_2881
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosario Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Gallucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2024 -

Mercedes-Benz of the Woodlands responded

Shannon, thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that Rosie, Fred, and the team provided you with excellent service. We truly appreciate your recommendation and look forward to serving you again in the future.

March 17, 2024

I scheduled my B1 service over the phone. When I arrived for my service appointment I was greeted promptly although they were very busy. My car was serviced and returned to me as promised . More

by MsLeslie00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The entire service team and staff.
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Mar 23, 2024 -

Mercedes-Benz of the Woodlands responded

MsLeslie, thank you for taking the time to share your positive experience with us. We're delighted to hear that you found our service prompt and efficient, even during a busy day. We appreciate your business and look forward to serving you again.

March 16, 2024

They provide excellent service and do a great job of explaining everything they do and why. Was able to get an appointment and loaner car on short notice. More

by Tom B
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 23, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Tom, thank you for your kind words! We're thrilled to hear that you had a positive experience with us and that our team was able to accommodate your needs efficiently. We appreciate your feedback and look forward to serving you again in the future.

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