" TRULY EXCEPTIONAL, BEYOND EXPECTATION"
- R. Redz
I'm beyond satisfied over my entire experience right from the beginning. It wasn't just the prompt action taken to reply a customer with utmost priority and importance, to answer all questions and to provide all other information a customer may require, but also the team, whom I believe are well-trained, highly-skilled and experienced. I was attended in the most professional way without being judged, and treated respectfully in the most polite manner, particularly the two representatives from the front desk, the financial team and especially, my assigned Sales Client Advisor, Mr. Diego Aramayo.
Never did I anticipate that my experience will go beyond my expectation at the MB of the Woodlands, and indeed it was a TRULY EXCEPTIONAL experience, in comparison with other luxury car dealerships that I have made an attempt to lease/purchase, so to speak which was rather a disappointment for an unacceptable customer service experience.
Diego was possessed with great salesmanship, communication and interpersonal skills. He has taken the extra miles in providing me with an excellent customer service to ensure I was valued and ultimately, satisfied with my needs as well as my experience, as a whole.
It has definitely gained my trust and without a doubt, I have made the right decision by driving for nearly two of hours away from where I live to meet up with Diego for further discussion.
I trust that in the future throughout my journey driving the car, the team will continue to provide the very best experience possible for my family and I. I have never felt so proud to finally provide my family the comfort that they deserve and most importantly the safety concerns that I needed. Definitely, it is a job well-done!
My experience with this dealership was the best I've had in purchasing a vehicle. Shawna was very helpful, patient and friendly. She even saved a turtle on our test drive! Unlike other dealerships, I'm happy to feel valued during and after my purchase. Thank you so much, Shawna!
Diego was very friendly, knowledgeable and dowin to earth. Made us feel at home!
Arturo was excellent in getting us approved and made a huge effort to seek us approval. He is awesome!
"Diego was awesome"
Diego was very helpful and not pushy at all. He made us feel comfortable during this whole process. We knew we wanted to purchase our vehicle at the Mercedes-Benz in the woodlands because of their customer service. Everyone was nice and friendly!
"Exceptional Customer Service"
- Naveen Kumar Vanam
My wife and I recently leased an E300 from this dealer and the process was very smooth from the start to the delivery. We worked with Diego Aramayo during this process, he was exceptional in providing us all the details patiently about different models and also the leasing process. Since this is our first Merc, we sought for a lot of information about features and understanding of vehicle mechanics. Diego made it seem very simple with his approach. After the test drive and initial communications, Diego was professional and gave us space and enough time to think about their offers (I see this happening very rarely in the auto industry). We now enjoy the vehicle and are in total love with it.
"Time and money well spent."
About a week ago, I walked into the Mercedes-Benz of the Woodlands dealership with a specific car in mind. Things didn't work out the way I hoped but due to the awesome costumer service, I didn't want to take my business anywhere else and the salesman Diego, helped me find another vehicle I have had in mind for a while. Not only did he helped me find it but was also very helpful and friendly when i decided to take the time to look at it. Today, I walked out very happy thanks to the vehicle Diego helped me find and also to the awesome costumer service I received.
"One very happy daughter. A great car buying experience!"
- Richard Stone
Our experience at MBOTW was service beyond expectations. Diego was an unbelievably great salesman who had the car out and ready for us upon arrival, and made our car buying a pleasure. Our time there was very valued and comfortable with all the MB team, and my family was treated with the best hospitality. Very happy customers, Thank you to Diego Aramayo, Nic Botusan and Joe Drago.
"Best MB Buying Experience in 20 Years"
We have purchased several MB's for over the past 20 years and this was by far the best experience. We started visiting MB of The Woodlands for service and found the experience and professionalism of the staff outstanding. When it came time to purchase a new MB this was the place we were going to stop first. The sales staff was excellent and they worked with us on the vehicle purchase. Diego Aramayo and Justin Johnson made the car buying experience pleasurable. I would highly recommend MB of The Woodlands for service and vehicle purchase. Thank you MB of The Woodlands for being part of the community.
"A very friendly and organized dealership "
This dealership is very organized, all employees are very friendly, helpful, caring. Diego Aramayo was professional, worked well with others in the firm and gave us very good personal service.
Diego was great. This is our first Mercedes Benz purchase. There wasn't any of the high pressure tactics. It was a pleasurable experience start to finish. We look forward to many more years with MB of The Woodlands!