Mercedes-Benz of the Woodlands - Service Center

Mercedes Benz of The Woodlands is one of the best parts of owning an MB! From the sales experience, to finance, and especially the Service department! Thank you!! of owning an MB! From the sales experience, to finance, and especially the Service department! Thank you!! More

Great service experience. Easy to deal with. Isaiah sent us a video of the inspection. Best in class! Easy to deal with. Isaiah sent us a video of the inspection. Best in class! More

Always provide exceptional service. Picked up a nail in the side wall of a tire. Showed up at the dealership without an appointment— they immediately took care of me and got me back on Picked up a nail in the side wall of a tire. Showed up at the dealership without an appointment— they immediately took care of me and got me back on the road. More

On 4/2/2025, I visited MBOTW for service for the first time. I must say the experience was seamless. Jacob, my service advisor, demonstrated professionalism, courtesy, candor, and he was communicative thr time. I must say the experience was seamless. Jacob, my service advisor, demonstrated professionalism, courtesy, candor, and he was communicative throughout the process. Turns out I needed a new battery, which was installed. More

Perfect service from Marc Escobar i in the Woodlands. There was hardly any wait time. I will certainly go back. There was hardly any wait time. I will certainly go back. More

Service is 2nd to none true 1st class Organization and the team is always helpful Whether you’re servicing your vehicle or planning to purchase great job guys. the team is always helpful Whether you’re servicing your vehicle or planning to purchase great job guys. More

I have always enjoyed working with the Mercedes-Benz of the Woodlands from the time I bought my car from them about 5 years ago. Service manager Gaston and BDC Manager Ashley Mahana are great people to wor the Woodlands from the time I bought my car from them about 5 years ago. Service manager Gaston and BDC Manager Ashley Mahana are great people to work with. More

The check-in with Mark was outstanding. He is knowledgeable, friendly, and a good listener. John was great in timely follow-up of service plans and scheduling. He had my car ready for picku He is knowledgeable, friendly, and a good listener. John was great in timely follow-up of service plans and scheduling. He had my car ready for pickup as promised. Also thanks to Trent for his usual attention to details and friendly support in getting me to the service department. More

Just a great place to do business--from the super sales group to the perfect service department. Always a pleasure to visit this Mercedes dealership group to the perfect service department. Always a pleasure to visit this Mercedes dealership More

One star is too much for the service at this dealership, I would give 0 start if I could. I have experienced multiple problems and issues with my car since I went in for a simple battery change last year, i I would give 0 start if I could. I have experienced multiple problems and issues with my car since I went in for a simple battery change last year, including failure of electronic systems, and leaving a locking plier attached to the hinge of the trunk that damaged the roof and lastly when I went to change tires and breaks last week, they gave the car back to me with four out of five bolts missing from front wheel. I was driving the car for few days before I noticed the missing bolts as the wheel started shaking. The lack of quality control and poor service we have experienced is shocking. This location has single handedly done great deal of damaged to Mercedes Brand. More