Merchants Auto

confusing and dissapointing, i wanted to get preapproved. filled out first page of application. was approved because of credit score. But when i wanted to know how much i would be i wanted to get preapproved. filled out first page of application. was approved because of credit score. But when i wanted to know how much i would be approved for is when i came into problems. my income is 300 less than what they approve you for, you must make 1500 or 350 of taxable income, then they look at your rent, and subtract that amount from your income. i didnt want a 30,000 dollar car, 13,500 or under. my payment would only have been 180 or under a month well within my budget. i can get a car if i have a co-signer. i found conversation to be a little combative, when i said my credit score was wrong, that it was higher, and i use credit karma, i was told it was a junk site . when i said that the co-signer would get the credit for the loan i was also told that info was wrong, he's been in the business for 27 years. this info i got on yahoo about 10 DEALERSHIP SCAMS to watch out for. very confused how i can be approved and not approved at the same time. so unless you make 350 a week or have a co-signer you won't be approved. so there slogan on everybody is approved is untrue. More

Great Personal Service I knew it was time for me to get another vehicle, so because of the great service I received the last time I was at Merchants Auto, I thought I would I knew it was time for me to get another vehicle, so because of the great service I received the last time I was at Merchants Auto, I thought I would try my luck there. The Salesperson, Mike Amburg gave me great professional and personal service in finding the right vehicle. In this case, I saw the 2011 Chevrolet Malibu LS on sale via the internet. Surprisingly, I was able to get the Malibu thanks to my consistent car payments. Mark was great in helping me get this new used car. I am so excited!! I highly recommend Merchants Auto and Mike Amsburg (in particular) at this Dealership! More

Outstanding Lisa P was outstanding she made my car buying for your esstablishment a pleasure I would have no reservations of sending anyone I know to buy a car fr Lisa P was outstanding she made my car buying for your esstablishment a pleasure I would have no reservations of sending anyone I know to buy a car from merchants Thank You John Grenier Sr More

Customer service at its finest. After 15 years of driving I decided to take the plunge and buy a new car. I had reservations as we tend to think of car sale associates as trying to m After 15 years of driving I decided to take the plunge and buy a new car. I had reservations as we tend to think of car sale associates as trying to make the most money. Having a very rigid budget I was nervous. My associate, Michael Amburg, was incredible. He was attentive and really took the time to explain what he was doing step by step. I felt as though he wanted to get me a car that was in my budget, and not what would make him a big commission he was pleasurable to work with and went above and beyond his duties, staying past closing to ensure I was able to drive off the lot in my new car. The facility was comforting and was even accommodating to my young daughter. Everyone I came into contact with was a pleasure to talk to. I am In the customer service career myself and I know how I treat my customers and I feel as though everyone at merchants auto treated me as a human and wanted the best deal I could get. I would definitely recommend merchants to others and especially Michael. More

Ultimate Customer Experience by a GREAT Salesman My wife and I stepped out of the car and onto the Merchant's lot unsure of whether or not we'd be even able to buy, as both of us had what was fragile My wife and I stepped out of the car and onto the Merchant's lot unsure of whether or not we'd be even able to buy, as both of us had what was fragile credit at best. Right from the start our salesman Ryan Spada greeted us with a smile, and put us at ease by reassuring us that he would take the time to help us figure out what our options were. My wife and I have logged a combined 40 years of customer service experience in our time, and we know that in today's world building one's customer base and customer loyalty stems from creating the optimal customer experience, one interaction at a time. In this case, that's exactly what Ryan did in treating us with respect and a whole lot of patience. In the end he worked well past the end of his shift in helping us, but in doing so he cemented a new relationship with these two new members of the Merchant's family in the days to follow. More

Great Experience after going to merchant auto and seeing a 2012 chevy camaro I went home and did the online credit got a call the next morning from merchant auto made after going to merchant auto and seeing a 2012 chevy camaro I went home and did the online credit got a call the next morning from merchant auto made an appointment for the next day when in met with Rudy Makara he was very friendly we took the car for a test drive Rudy explained all about the carand seemed very knowledgeable I walked out a few hours later with a 2012 Chevy Camaro they even took my old broken down truck and gave me money for it excellent experience More

Real people working with real people. They were very helpful and not pushy at all. I was able to make a relaxed decision. They were willing to show me different options and not talk me i They were very helpful and not pushy at all. I was able to make a relaxed decision. They were willing to show me different options and not talk me into what I couldn't afford. They were respectful of my financial boundaries and made efforts to work the numbers and find something right for me. Relaxed and friendly experience. Real people working with people (not numbers) helpful and kind. I have already recommended. :) More

easy and comfortable My recent experience purchasing a car was seamlessly easy and painless. Thank you Harold and Scott for the first rate service!! I am recommending you My recent experience purchasing a car was seamlessly easy and painless. Thank you Harold and Scott for the first rate service!! I am recommending you to my friends! Love the car :-) More

Better than I hoped I picked out something I liked on-line and then did the pre-approval. When it came back as accepted, I drove over to see what was what. Never did I e I picked out something I liked on-line and then did the pre-approval. When it came back as accepted, I drove over to see what was what. Never did I expect to drive away less than 2 hours later in the exact vehicle I wanted! Ryan, Scott and Steve were all awesome! When I arrived, I immediately felt welcome and in good hands. This was the most painless experience I even had in dealing with an auto dealership And the "goodies" that come with the sale - inspections, cash washes - $15 gas voucher for my first fill-up and a free first oil change! I LOVE MERCHANTS! More

Rudy was an awesome patient man thank you From the time I walked through the door till I left with my new car A plus service they really care that your happy Rudy beyond patient would go here From the time I walked through the door till I left with my new car A plus service they really care that your happy Rudy beyond patient would go here again top notch fellas everyone is friendly loved it by the way I love my new 2012 fusion More