Merchants Auto

I purchased a car from Merchants because I had purchased my previous car there and had a good experience. I test drove the car and everything was great. They ran it through the car wash while I signed the my previous car there and had a good experience. I test drove the car and everything was great. They ran it through the car wash while I signed the papers. After it went through the car wash, the check engine light came on. They went back and looked at it and the light went off, so they sent me home with the car. I went to a store about 2 minutes away from the dealership. When i got back inthe car, the check engine light was back on. I tried to go back to the dealership but they were closed. The next day the car would start. It took a few tries before it finally turned over and started. I had a friend run the codes for the chek engine light and found that the codes meant that there was water that had leaked in thorugh the sunroof and if it wasnt properly taken car of the car wouldnt start and would eventually stop working all together. I printed out all of the information and brought it to the dealership. They replaced my sunroof and gave the car back. Again, i had trouble starting the car. This went on for months. I brought the car back at least five times for them to fix it. Each time they found something that needed to be replaced but the same problems continue to exist. That says a lot for the vehicle that they sold me if they could keep finding things wrong with it every time I brought it back, but not what was causing my car not to start. The last time I brought it back, four month after I purchased it, they again assured me it was fixed. After I left I noticed that my paperwork said that they would no longer repair my car at no charge. It said that the car had been repaired as a favor to the owner due to the problem occuring so soon after purchase and that any further repair would be at the cost of the owner. The fact that the check engine light came on before I finished signing the paperwork makes it their responsibility, but apparently they didn't agree. I also think it was in poor taste that they didn't tell me in person that they wouldn't be fixing my car anymore. About two weeks later, while I was driving on the highway, the car shut down completely. I had coast off the highway hoping to make it to a safe place since I no longer had control over my car. Now that I had no idea when my car was going to work or not, and merchants was no longer fixing my car, I had to trade it in. the new dealership I went to told me that Merhcant's had not treated me well and that my car was not worth anywhere near what I paid for it. I had to carryover $8,000 from my broken car to a loan for another car. Which again, shows you how horribly they screwed me over on this car. I couldn't get approved for a used car loan because of the amount I had to carry over. So, now I am basically paying for two cars, and the ridiculous car payment I am stuck with is making it difficult for me to afford my rent and other eveyday expenses. But I was left with no choice, either have an unreliable car that would die at any given moment, or pay more than I can afford for a reliable car. More

I recently bought a car from Merchants Auto Group and Rich Interrante was my salesman. He made me feel welcome and at home and took all the stress out of the process of buying a car. I will continue to Rich Interrante was my salesman. He made me feel welcome and at home and took all the stress out of the process of buying a car. I will continue to do businees with him in the future!! More

Very freindly staff, comfortable enviroment. Scott worked with me to get me in the vehicle that i chose. no pressure to buy dealer specials or old inventory! The chicken was excellent ! with me to get me in the vehicle that i chose. no pressure to buy dealer specials or old inventory! The chicken was excellent ! More

Very happy with my trip to merchants. I found a few cars online I liked got in touch with scott and spoke with him over the phone. Based on our conversation of what I was looking for and wanting to spend h online I liked got in touch with scott and spoke with him over the phone. Based on our conversation of what I was looking for and wanting to spend he pulled a couple of options out from the lot to have me look at. What a awesome call on his part. We ended up in a much better car ( Mercedes-Benz) then I had originally been looking at for a better price. The finance wizard worked his magic and got me a great rate with a payment that works awesome. All the folks I saw there were working hard to get everyone that stepped into the place into the car they wanted Great job Thanks much More

Great People to deal with, never felt pressured to do anything I didn't want to do. I will certainly return there if I need another car. They washed my truck that I got there with, which I didn't expect. anything I didn't want to do. I will certainly return there if I need another car. They washed my truck that I got there with, which I didn't expect. The paper work was quickly ready and he explained everything to us as to what I was sighning. Very friendly from sales, parts to upper management. More

Our visit to Merchants was great! Mark Chartrand was the friendliest salesperson we have ever dealt with before. Buying a vehicle is always a nerve-racking adventure and you fully expect "pushy" salespeople friendliest salesperson we have ever dealt with before. Buying a vehicle is always a nerve-racking adventure and you fully expect "pushy" salespeople, however this was not the case at all!! Mark was very understanding of our needs and did all he could to help get us into the perfect vehicle for our growing family, and we could not be happier. We have recommended Merchants and specifically Mark to many of our family and friends, and will continue to do so. Thanks! More

From the moment I talked to Scott on the telephone for buying a new car, I could just tell in the tone in his voice he was honest. When I came into the dealership I was greeted by many, with everyone smil buying a new car, I could just tell in the tone in his voice he was honest. When I came into the dealership I was greeted by many, with everyone smiling, you could tell they loved their job. Their facility is beautiful! The cars to choose from made me speechless! Scott went above and beyond into getting me into the car I wanted, and that he knew I would LOVE. He worked with me looking car by car, and I wasn't feeling pressured into buying one car, or pressured into making a purchase. He was very patient with me and his goal was to make sure I was 100% happy with my purchase. I would recommend Scott to anyone looking to buy a car. You will be 1000% satisfied! I also would like to mention Steve was also a great person to deal with when it came to purchasing my warranty for my vehicle. He was very friendly and helpful when choosing what I wanted. Thank you Scott & Steve for making my new car purchase stress-free and fun! More

Overall I had a great experience buying a vehicle from Merchants. The staff were all very friendly an kind. They really made you feel comfortable while there. Rudy was great with my process of buying a ve Merchants. The staff were all very friendly an kind. They really made you feel comfortable while there. Rudy was great with my process of buying a vehicle. He was very organized an helpful along the whole process. I would definitely recommend Rudy an Merchants to anyone! More

This place was the best I have seen. It was busy but we found help right away everyone was friendly. They helped find what suited my needs best and didn't push me into anything. I will recommend this to ev found help right away everyone was friendly. They helped find what suited my needs best and didn't push me into anything. I will recommend this to everyone. More

I went to the dealership to check a few I had seen on the I went to the dealership to check a few I had seen on the internet and he was very helpful i took it for a test drive as far as I wanted and where I I went to the dealership to check a few I had seen on the internet and he was very helpful i took it for a test drive as far as I wanted and where I wanted usually they have a place that they want you to go but they didn't .And when it came to the paper work he gave me a list of al the papers I would need . More