Merchants Automotive Group - Service Center

Service Department did a great job John Manning was fabulous to deal with ---- they fixed my car and the cost was less than I thought. I will recommend them to anyone. John Manning was fabulous to deal with ---- they fixed my car and the cost was less than I thought. I will recommend them to anyone. More

TERRIBLE customer service in the service department. nothing but a bunch of greedy scam artists. I to get an inspection sticker for my car. Mike Dipetrillo says it will be over an hour (when it should t nothing but a bunch of greedy scam artists. I to get an inspection sticker for my car. Mike Dipetrillo says it will be over an hour (when it should take only 30 mins but ok) after an hour and a half of waiting he comes to say The car failed inspection. He Says our wheels aren’t aligned which we JUST got brand new tires so that’s false. Then he says our left wheel is missing a lugnut which is not possible. I’m assuming they took it off and lost it in order to get our money because again we just got brand new tires and it was on before we got there..and a bunch of other nonsense. The “repairs” in order to pass would be over $1000. We decide to get a second opinion and guess what? It passed inspection right away and was told whoever failed it before was a crook. All they want is your money and will do anything to get it including failing your car on purpose for no reason. RIDICULOUS. Never buying from here again and telling everyone I know. More

Service is above and beyond excellent I would like to thank John in the service dept as well as David in who is the service shop foreman. I have a 2012 Jeep Grand Cherokee that I thought w I would like to thank John in the service dept as well as David in who is the service shop foreman. I have a 2012 Jeep Grand Cherokee that I thought was a bad bearing or something in the front end that was making a rotational noise. Both individuals took in the vehicle and diagnosed that it was nothing in the front end but an issue with the new tires that I had.They only had 14K miles on them and were rated for 65K miles. After further testing they had told me that the tires are what was making the rotational noise and later that day went to where i purchased the tires and updated them to a new set of tires. The issue is no longer there and happy again that I can enjoy my vehicle once again. I just want to say thanks again to all that were involved in getting this issue diagnosed and very quickly. I would highly recommend this service dept to anyone looking to get the job done right the first time Thanks again. More

Quick, easy, and painless Richi and Gordon were extremely helpful in making our first car buying experience easy and as painless as possible! Richi is the man to see when you’r Richi and Gordon were extremely helpful in making our first car buying experience easy and as painless as possible! Richi is the man to see when you’re looking to buy a new car! More

Drew makes the service department Drew has years of experience in the automotive service arena. He is extremely knowledgeable, professional and an all around great asset! Thanks for yo Drew has years of experience in the automotive service arena. He is extremely knowledgeable, professional and an all around great asset! Thanks for your years of great service. More