Metro Ford, Inc.

Exceptional Customer Service I was recommended to George Rackley by a good friend and was NOT disappointed! He, ACTUALLY, listened to EVERYTHING that I wanted in a vehicle via a c I was recommended to George Rackley by a good friend and was NOT disappointed! He, ACTUALLY, listened to EVERYTHING that I wanted in a vehicle via a casual conversation! I am sooooo BLESSED and HONORED to have had him as a 'vehicle WHISPERER'! He matched me PERFECTLY to an SUV that I LOVE! I LOVE MY SUV! Thank you, George! You are 'well versed' AND knowledgeable in your CRAFT. THANK you for the GIFT of my SUV! You remained within my BUDGETED amount, did NOT hassle me and was EXTREMELY considerate, courteous, cool calm AND collected. You 'ROCK', Dude!;) More

No pressure sale Craig was awesome and extremely patient working with my very pick daughter and I to purchase her 1st car. Never felt pressured to buy pleasure to wor Craig was awesome and extremely patient working with my very pick daughter and I to purchase her 1st car. Never felt pressured to buy pleasure to work with. More

Treat you like family The Guys at Metro Ford Independence took good care of us. They got me a great deal even though I'm a first time buyer (and only 22), and now I (and th The Guys at Metro Ford Independence took good care of us. They got me a great deal even though I'm a first time buyer (and only 22), and now I (and the bank) own a wonderful 2017 Mustang GT. More

Purchase of used Ford Escape Earlier, I accidentally hit one stars, but it should have been 5’s. My experience was very good! Staff was friendly and helpful. Craig Hill was help Earlier, I accidentally hit one stars, but it should have been 5’s. My experience was very good! Staff was friendly and helpful. Craig Hill was helpful! More

New Ford Fusion purchase Great dealership have always bought our cars & trucks at Metro ! The sales staff is very good! The maintenance is always spot on. Would highly recomme Great dealership have always bought our cars & trucks at Metro ! The sales staff is very good! The maintenance is always spot on. Would highly recommend this dealership to anyone looking to buy a vehicle. Could not be happier with our experience More

Internet Mustang Purchase I am located in Charleston West Virginia. I located this 2014 Mustang GT convertible California Special on the Internet. I sent a request to have s I am located in Charleston West Virginia. I located this 2014 Mustang GT convertible California Special on the Internet. I sent a request to have someone from the dealership contacted me. I received a phone call within the hour from George Indelicato. George gave me the history on the car and described what condition it was in to be a one owner vehicle. I told him to let me think on this and I would be back to him by 2 PM. I called him back and within 15 minutes we had negotiated a price that included delivery to my home in West Virginia. I spoke with Rick Gilbert to process the paperwork and I spoke with Ron Hamilton to finalize the transportation. This is the first car that I have ever purchased off the Internet without driving or being on the lot to look at it. I relied solely on their word and the Carfax report. I recommend the dealership and plan to be a repeat customer. More

Best car buying experience ever! Craig Hill was friendly and never pushy. He possessed the ability to really listen to my individual needs as a car buyer and point me towards the vehi Craig Hill was friendly and never pushy. He possessed the ability to really listen to my individual needs as a car buyer and point me towards the vehicle that best suited them. Very knowledgeable about the cars he showed me. I am absolutely thrilled with the 2014 Taurus SEL I ended up purchasing. He never dropped the ball after I left with my car, and was there to make sure my window tinting and interior protection was scheduled and completed. No stress, high pressure antics or dishonesty. I would highly recommend Craig Hill to anyone looking to buy a car from Metro Ford! More

Buying a new Ford was so easy! Jamison Wunder made my buying experience fast, easy and effortless. I walked in and told him "I am not buying a car today!" But by the time I left, Jamison Wunder made my buying experience fast, easy and effortless. I walked in and told him "I am not buying a car today!" But by the time I left, I not only got a good deal on the 2016 Ford Escort, I also got more than I imagined for my 2012 Mustang. I couldn't say "no." Jamison was friendly, helpful and made me feel at ease as we walked through the entire process. I really am glad that he found me looking at cars first. All other Metro employees I dealt with were also friendly and helpful. I drove away in a new vehicle (to me) and I have been very pleased with it. More

First time car buyer George helped me with buying my first car. Never made me feel like i had to buy this one or that one. He listened to what i had to say and helped me w George helped me with buying my first car. Never made me feel like i had to buy this one or that one. He listened to what i had to say and helped me with the perfect car. The whole process was easy and fast. From the moment i walked in to the moment i left. George helped me feel comfortable and like i could tell him wanted i needed and he made it work. I would definitely recommend Metro Ford to anyone. Fantastic service guys! More

Eric Philips was excellent Eric Phillips made buying a car so easy. He knew my price range and didnt go over it. He made sure I got the best deal. My family has been buying cars Eric Phillips made buying a car so easy. He knew my price range and didnt go over it. He made sure I got the best deal. My family has been buying cars from him for years. I wouldn't go to anyone else. Mike green was also a huge help with my previous car. More