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Metro Ford, Inc.
Independence, MO
584 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 584 reviews
October 04, 2015
Total Satisfaction I really wanted this 2014 Lariat it was top of the line F-150 .The Salesman George Indelicato did not pressure me but allowed me to make my own decisi I really wanted this 2014 Lariat it was top of the line F-150 .The Salesman George Indelicato did not pressure me but allowed me to make my own decision,He helped me to acquire information related to financing for me to afford this Truck.Paul Young was a big influence in my decision as well. Thank You John Lightfoot More
by Lightfoot
Helpful September 23, 2015
Purchasing a vehicle. George was great and easy to work with! Any questions I had, he made sure I walked away with an answer! Also every time I have to get my oil changed a George was great and easy to work with! Any questions I had, he made sure I walked away with an answer! Also every time I have to get my oil changed and regular maintenance done, I will always be back there for the awesome customer service! More
by Blkantor95
September 23, 2015
Great Customer Service George Indelicato provided outstanding service and was always focused on making our experience the best it could be. This is the second car we have p George Indelicato provided outstanding service and was always focused on making our experience the best it could be. This is the second car we have purchased from Metro Ford and will continue to do so in the future. Awesome experience! Thanks Metro Ford! More
by raye
Employees Worked With
George Indelicato
September 20, 2015
Purchased New 2015 Ford Escape George Indelicato went above average to make my purchase as easy as possible.. He let me test drive the Ford Escape a couple of times during my decisi George Indelicato went above average to make my purchase as easy as possible.. He let me test drive the Ford Escape a couple of times during my decision making time. He was always very helpful in answering any of my questions. He was there also after my purchased to make sure my new Escape was in excellent shape and to answer any question I came up with.. Paul Young helped with financing questions and was very helpful as well. I purchased my previous 2011 Ford Escape from Paul Young. Overall I have been very pleased with my 2015 Ford Escape purchases.. More
by Weatherman
September 19, 2015
Best Day I have been a Metro Ford customer through 3 vehicle purchases and have to say this was the best purchase ever. They had the truck I wanted available, I have been a Metro Ford customer through 3 vehicle purchases and have to say this was the best purchase ever. They had the truck I wanted available, in the color I wanted which caught me by surprise. Could only find 2 places that had that particular truck. The staff was professional, friendly, happy. They never made me feel uncomfortable when I asked questions. They handled all my requests to keep the paperwork down to a minimum before I even got there. I was under a time constraint once I decided to buy the truck and all my prepurchase requests were DONE! Good customer service is very had to find anymore and they should train other companies how to accommodate customers. I could go on and on with how happy I am with my new truck but the bottom line is, if you are looking to by a vehicle don't bother going anywhere else. Go direct to Metro Ford, you will be glad you did. They have a customer for life. More
by Kcrobin47
Employees Worked With
Other Employees :
I do not remember the young man that help with process because I was in a hurry to make an appointment and the after-market salesman both should get credit for helping with this purchase., George Indelicato
September 18, 2015
Great Experience Purchased a 2014 Expedition from George Indelicato, the internet sales manager. Smooth transaction and already had a service visit which was also very Purchased a 2014 Expedition from George Indelicato, the internet sales manager. Smooth transaction and already had a service visit which was also very easy to deal with. Highly recommend George at Metro Ford. More
by Bryan W.
Employees Worked With
George Indelicato
September 16, 2015
The Best! I have looked for a vehicle over a month, visiting more than several dealership. Have found a several great vehicles at various dealership, but often I have looked for a vehicle over a month, visiting more than several dealership. Have found a several great vehicles at various dealership, but often accompanied with greedy sales reps whom I cannot trust. For this, I am extremely happy to find, not only a great vehicle, but also great sales representatives at Metro Ford. I found a vehicle with a great price on-line, contacted Metro Ford. Ms. Shelley Shepherd reply immediately, answer all my questions at most sincere manner. Mr. George Indelicato, simply a great person to talk to, has assisted me making decision at the dealership. NO pressure. Never felt so good leaving dealership with my new vehicle. Paper work process was extremely efficient/simple, and quick, thanks to George AND Mr. Rick Gilbert. If you want true hassle-free purchasing of vehicle, Metro Ford is the place! On-line shopping at Metro Ford ... it is a stress free way of shopping! More
by SAM
September 12, 2015
Very excellent and fun experience! Love them! The people at Metro Ford are the best. This is my third purchase at this dealership, and George Indelicato has taken care of us for all three Fusions The people at Metro Ford are the best. This is my third purchase at this dealership, and George Indelicato has taken care of us for all three Fusions that I have purchased. He is very friendly and helpful and not at all a pushy salesman. He listens and answers questions very clearly and helped me set my blue tooth up for my phone! The little extras like that go a long way! The service department is wonderful as well. Paul Young was very nice and helpful in the finance department explaining everything to me in and easy to understand way. I will see no reason to ever go anywhere other than Metro Ford for any future purchase! I purchased my third Fusion today! More
by Maria Dian
Employees Worked With
Other Employees :
George Indelicato, Paul Young,, George Indelicato
September 12, 2015
Car buying made easy We have bought several new cars from George. The last was for our daughter. As everyone knows that can be stressful, but George handled great. We all We have bought several new cars from George. The last was for our daughter. As everyone knows that can be stressful, but George handled great. We all left happy. Next time we need a car we know right were to go. More
by Fordman1
Employees Worked With
George Indelicato
September 12, 2015
My favorite salesman I've known George Indelicato for many years and honestly wasn't surprised when my car-buying experience was fantastic. He's always been one of my fa I've known George Indelicato for many years and honestly wasn't surprised when my car-buying experience was fantastic. He's always been one of my favorite young people (I'm old!)) and I've always found him totally reliable. I know he's conscientious; but beyond that, I was sure that my pleasure and satisfaction in, and after, the "deal" were more important than just doing his job. I drop in the dealership occasionally and see his care and consideration with other clients firsthand. He never knows when he'll look up and see me standing at his desk. He has followed up the sale of my Escape with phone calls and notes to check up on me and my car. I have dealer loyalty since I am a Ford Motor Company widow, but I get to choose where to buy my Fords. I see no reason to leave Metro as long as George is there. He's amazing!! More
by What a great experience!
Employees Worked With
The after-market gentleman (John?) and finance officer are extremely efficient., George Indelicato, George Rackley
