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Metro Ford, Inc.
Independence, MO
587 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 587 reviews
August 23, 2012
Brent: went out of his way to see that my wife's car was in a safe operation with 4 new tires and a 4 wheel alignment. He also made sure that I understood what the tech did on the car. in a safe operation with 4 new tires and a 4 wheel alignment. He also made sure that I understood what the tech did on the car. More
by jkolsem
Employees Worked With
John Kolsem, Brent Davidson
Helpful August 19, 2012
George had great customer service skills. He was knowledgeable about the vehicle. He introduced me to the general manager, the customer service manager, the after market manager and the finance man knowledgeable about the vehicle. He introduced me to the general manager, the customer service manager, the after market manager and the finance manager. He went out of his way to make me feel welcome. He treated me with respect and was efficient with the paperwork process and helped me transfer all of my personal belongings out of my trade in vehicle and into my new purchase. He also helped me understand the snyc system and program my phone contacts. More
by jvysjy
Employees Worked With
George Indelicato
August 15, 2012
Contacted Curtis Owen via phone regarding a used truck at the dealership. Mr. Owen answered all my questions and we agreed upon a fair price for the vehicle. Traveled 637 miles to KC, Missouri. Mr. Owen pick the dealership. Mr. Owen answered all my questions and we agreed upon a fair price for the vehicle. Traveled 637 miles to KC, Missouri. Mr. Owen picked up me and my wife at a motel near airport saving us a $200.00 taxi ride to the dealership. Vehicle was exactly as described. Most excellent experience. Will certainly consider this dealership for future vehicle purchases. Love our new truck. More
by Fords4us
August 13, 2012
I had a good experience negotiating back and forth on the price of the automobile. Everyone was nice and friendly. Chris Bell was the salesman that we dealt with. He came outside to greet us. He was very ni price of the automobile. Everyone was nice and friendly. Chris Bell was the salesman that we dealt with. He came outside to greet us. He was very nice and polite. Very knowable of the Ford Edge that we ended up buying. He was instrumental in the decision we made in buying from Metro Ford. Great person to deal with. We would highly recommend him as the salesman to deal with to anyone buying a car from Metro Ford. More
by 1happy2customer
Employees Worked With
Chris bell
August 03, 2012
Bought a 2012 Ford Explorer Limited. Service was great, no gimmicks and super friendly customer service. Will definitely consider returning on my next auto purchase. no gimmicks and super friendly customer service. Will definitely consider returning on my next auto purchase. More
by hbuttercase
August 02, 2012
The reason I went there in the first place was the fact they wanted to look at my trade-in to see if they could offer what I was wanting. They came very close and with the extra Ford incentive was actually they wanted to look at my trade-in to see if they could offer what I was wanting. They came very close and with the extra Ford incentive was actually a little more. They didn't have the exact F150 I was looking for, which was very specific, and couldn't locate one either. I went with ordering one and when I went to pick it up it was in their showroom and it looked awesome. Several people were involved throughout the process and I can't say anything negative. They were friendly, stuck with the deal we made and got me out of there in good time. More
by volm1
February 11, 2010
I purchased a vehicle on Ebay and Metro Ford of Independence (on Noland Road) was the seller. I paid their “Buy It Now” price for the car. I drove 90 minutes to finalize the transaction and drive Independence (on Noland Road) was the seller. I paid their “Buy It Now” price for the car. I drove 90 minutes to finalize the transaction and drive the car home and at the very end they tacked on some never before mentioned dealer fees. BUYER BEWARE, if you think you have settled on a price, you have not. Even if it is a legally binding contract like Ebay, they will not sell you the car at the agreed upon price unless you pay their additional dealer fees. There was NO MENTION of these fees in the auction or on the phone when I spoke with the dealer MULTIPLE times. Granted, the dealer fees were $200 and that is not a lot of money considering the price of the car but it is the principle of the matter that made my buying experience one I will not repeat, ever, and I recommend you find a more honest dealer. THESE ARE THE PEOPLE WHO GIVE CAR DEALERS A BAD NAME. More
by carbuyer95
Employees Worked With
Curtis
