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Metro Ford
Schenectady, NY
4,784 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,784 reviews
July 06, 2021
I made my appointment 2 weeks in advance for 6/17 for my truck to be dropped off. They didn’t even look at it until the following Monday and I didn’t get my truck back for a week after that. They finally ga truck to be dropped off. They didn’t even look at it until the following Monday and I didn’t get my truck back for a week after that. They finally gave me a loaner truck on Wednesday. 2k later this problem fixed but still don’t have the backup camera I paid for last July! More
by BRENDANPIPPERT
Verified CustomerEmployees Worked With
Rob , Roger Gordon
Helpful July 06, 2021
I am highly unsatisfied with my experience at Metro Ford and would not even use 1 star to rate the Dealership or Salesman Joe Camuglia Very High pressure and presuming. Very unfamiliar with the Super du and would not even use 1 star to rate the Dealership or Salesman Joe Camuglia Very High pressure and presuming. Very unfamiliar with the Super duty truck and its components. The sale went through only because of my loyalty to Ford as a product. There was a very strong potential to sell a 2017 - 2019 used ford sedan to my wife, however that potential sale was lost because she was not happy with the initial interaction I had. There was an extreme inability to listen to me as the customer and a failure to understand my needs. Lack of communication among sales associate and the administration and finance departments caused a nightmare when picking up the vehicle. As a loyal, lifelong Ford F250 owner who has bought several new vehicles through Ford and Ford Credit, I would not recommend this dealership and have already been warning others of it's sales tactics and my unpleasant experience. More
by JAMESNOONE
Employees Worked With
Joe Camuglia
July 05, 2021
Great service appointment, made a same day appointment for an oil change and inspection and was in and out in no time. Thanks to everyone!!! for an oil change and inspection and was in and out in no time. Thanks to everyone!!! More
by clycpa
July 05, 2021
Excellent service, great employees who are always willing to help and answer questions to help and answer questions More
by amy_bulldogs
Employees Worked With
July 04, 2021
July 03, 2021
Completed recall as expected but could not provide estimate for catalytic covert or as it was obsolete but I should have gotten part number so I could find an equal replacement estimate for catalytic covert or as it was obsolete but I should have gotten part number so I could find an equal replacement More
by pmerolla
Employees Worked With
July 02, 2021
Friendly and very prompt service. Clean facilities. Honest work done on our fleet of vehicles. Easy to get an appointment. Troy and his crew are so professional. Honest work done on our fleet of vehicles. Easy to get an appointment. Troy and his crew are so professional. More
by Jnuqui
July 02, 2021
I took my car there for service. I told them that the car is shaking. They changed some parts but the car is still shaking. My car went out of warranty and I have to fix it from pocket, which is too much mon is shaking. They changed some parts but the car is still shaking. My car went out of warranty and I have to fix it from pocket, which is too much money. They have no clue of fixing cars. More
by Imran khan
Employees Worked With
July 02, 2021
Fast and easy checkin with Troy work completed quickly and effectively and effectively More
by PWATS5317
Employees Worked With
