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Metro Ford

Schenectady, NY

4.5
4,784 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years. The Experience You’ve Been Looking For We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive. A Family-Like Atmosphere We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget. We’re The Fastest Growing Facility in the Area Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area. Embracing Vehicle and Customer Care Innovation We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more. How We Help Our Friends and Neighbors Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts Stop In and Say Hi See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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3601 State St.

Schenectady, NY

12304

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Showing 4,784 reviews

July 06, 2021

I made my appointment 2 weeks in advance for 6/17 for my truck to be dropped off. They didn’t even look at it until the following Monday and I didn’t get my truck back for a week after that. They finally ga More

by BRENDANPIPPERT
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob , Roger Gordon
July 06, 2021

I am highly unsatisfied with my experience at Metro Ford and would not even use 1 star to rate the Dealership or Salesman Joe Camuglia Very High pressure and presuming. Very unfamiliar with the Super du More

by JAMESNOONE
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Joe Camuglia
July 05, 2021

Great service appointment, made a same day appointment for an oil change and inspection and was in and out in no time. Thanks to everyone!!! More

by clycpa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Thorpe
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 05, 2021

Excellent service, great employees who are always willing to help and answer questions More

by amy_bulldogs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Ostrander
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 04, 2021

They do good work and I don't have to wait long . More

by RKIEPER1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerry Dariano
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 03, 2021

Completed recall as expected but could not provide estimate for catalytic covert or as it was obsolete but I should have gotten part number so I could find an equal replacement More

by pmerolla
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rob Hitchcock
3.0
This rating includes all reviews, with more weight given to recent reviews.
July 02, 2021

Friendly and very prompt service. Clean facilities. Honest work done on our fleet of vehicles. Easy to get an appointment. Troy and his crew are so professional. More

by Jnuqui
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Hearley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 02, 2021

I took my car there for service. I told them that the car is shaking. They changed some parts but the car is still shaking. My car went out of warranty and I have to fix it from pocket, which is too much mon More

by Imran khan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gerry Dariano
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 02, 2021

Fast and easy checkin with Troy work completed quickly and effectively More

by PWATS5317
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 02, 2021

Thanks to Cary he made Everything run smooth my car looks great More

by Tarsha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cary Peek
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