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Metro Ford of OKC - Service Center

Oklahoma City , OK

4.4
943 Reviews
Call Service Center (405) 492-6677

943 Reviews of Metro Ford of OKC - Service Center

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May 01, 2023

Always a great experience when we take our vehicles here! We've never had any issues and always feel like they care! More

by heathert
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Ryan
Report | Print
May 01, 2023 -

Metro Ford of OKC responded

Heathert, we are so proud to have you as a part of our Metro Ford of OKC family, and we're even more pleased to know that you always have a 5-star experience when you visit! We appreciate you taking the time to let us know about your experience and we can't wait to see you again!

April 27, 2023

The dealership was quick, efficient, and friendly. I appreciate the fact they didn’t try to up sell. More

by gatorfansx2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Garcia
Report | Print
Apr 27, 2023 -

Metro Ford of OKC responded

Hi Gatorfansx2. Your service is our main priority and we offer recommendations, as needed, to keep your Ford in tip-top shape. Thank you for sharing your experience. We are pleased to hear our team made your visit five-star and we look forward to working with you again in the future. Have a great day!

April 21, 2023

Quick fast done what i needed fixed my truck, very goos service center always kind and couteous More

by mnovotny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2023 -

Metro Ford of OKC responded

Thank you, Mnovotny! We appreciate your business:)

March 29, 2023

Good maintenance - very expensive. Had to spend about 1/5 my salary on repairs. Not fun. More

by JIMMY.FRANCIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 04, 2023 -

Metro Ford of OKC responded

Thank you, Jimmy. We appreciate your feedback. Let us know if we can be of further assistance.

March 13, 2023

They succeed at making customers happy at both sales and service. They were very friendly and pleasant to deal with More

by DREAMWEAVR1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marko Stilger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Hodges, David Duggan
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Mar 14, 2023 -

Metro Ford of OKC responded

Thank you, Dreamweavr1234! We appreciate your business and look forward to your next visit:)

March 05, 2023

Service was prompt and courteous. Service writer was a good communicator and proved to be knowledgeable. More

by GOTTAGOMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Duggan
Report | Print
Mar 06, 2023 -

Metro Ford of OKC responded

Thank you, Gottagomo! Let us know if we can be of further assistance.

March 02, 2023

Metro has always provided excellent service. I will bring my new Ford in for service again. More

by MCJEB30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Cash
Report | Print
Mar 02, 2023 -

Metro Ford of OKC responded

We appreciate your business and look forward to your next visit. Thank you!

February 24, 2023

Terrible Service department , they damaged parts, I had to replace and forgot to install parts. More

by Butler022002
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Technition, Shawn Hodges
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Mar 03, 2023 -

Metro Ford of OKC responded

Thank you for sharing your experience, Butler022002. We hate to hear we missed the mark with your experience. If there is anything we can do to improve, please let us know.

Mar 04, 2023 -

Butler022002 responded

Same bot response you give on all bad reviews. And I have tried to resolve this with you.

February 20, 2023

Great service, friendly service employees, and everything was done on time Such a wonderful and smooth experience from the moment we walked in the door. Thank you Metro Ford of OKC for being amazing! More

by kc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Parrish
Report | Print
Feb 20, 2023 -

Metro Ford of OKC responded

Thank you for sharing your experience, KC! We appreciate your business and look forward to your next visit. Have a great week!

February 16, 2023

I would rate Metro Ford OKC at zero stars but that's not available. This is the worst experience I've ever had with a dealership. I've asked to talk to management and no one will talk to me. No Quality Assu More

by RMERITT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Denise Anderson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Perish
Report | Print
Feb 23, 2023 -

Metro Ford of OKC responded

Hello, RMeritt. We are very sorry to hear that you had such a bad experience with us. Your type of experience is not typical at our dealership. If there is anything we can do to make it right, please give us a call at (405) 896-8531.

Feb 24, 2023 -

RMERITT responded

Buy my car back, please, so I can have my life back! I bought it brand new from your dealership. I called that number and it's the main number, which I've called many times before but no one with any authority will speak with me. My car is still sitting at your dealership and nobody tells me anything. I have to call and leave messages. Once in a while I'll get an update, which is usually that they have no idea how long it will take to get parts. This is the 4th time I've sent it back. The reason it's there isn't even for the reason I brought it to you in the first place. My Escape is now leaking oil after an engine replacement due to a recall. Apparently, there's a major issue with Escape engines. When I got it back this last time, there was a bolt missing, one halfway unscrewed, and wiring flapping loose around the fan. Please help!

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