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Metro Ford of OKC - Service Center

Oklahoma City , OK

4.4
928 Reviews

928 Reviews of Metro Ford of OKC - Service Center

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January 30, 2023

Customer service was excellent. Staff was friendly, professional and completed the work extremely fast. Loved the experience. More

by annette.hurley7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Hodges
Jan 30, 2023 -

Metro Ford of OKC responded

Thank you for sharing you experience, Annette! We appreciate your business and look forward to your next visit. Have a great week!

January 28, 2023

Lack of communication and when I got my truck back it was covered with some kind of paint or other white substance More

by rbrown43
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Denise Anderson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2023 -

Metro Ford of OKC responded

Hello, R. Brown. Thank you for bringing this to our attention. We regret to hear that our service failed your expectations. Our customers are very important to us. We set high standards for ourselves and our team members, and feedback like this will help us to improve. If you would like to discuss this issue further, please contact us at (405) 896-8531.

January 28, 2023

Mrs. Linda & Patrick were awesome. Linda answered all of my questions and help me find the Bronco that was just for me. Patrick in finance helped me find a decent rate and monthly payment. I would definitel More

by tiffanyaguilar882
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Linda Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Hodges
Jan 30, 2023 -

Metro Ford of OKC responded

We appreciate your business, Tiffany. Thank you for trusting Metro Ford of OKC with your vehicle needs. Have a great week!

January 27, 2023

Dustin was very helpful and my experience working with him was also pleasant. Thank you. More

by jacobaday
Recommend Dealer
Yes
Employees Worked With
Dustin Crank
Jan 30, 2023 -

Metro Ford of OKC responded

Thank you for sharing your experience with Dustin, Jacobaday. Let us know if we can be of further assistance!

January 22, 2023

I told Scott Parish about my electrical issue with my Ford F150 he gave me the confidence that his team could correct the electrical problem and they did! Plus the replace my wiper swith I had problems More

by ALLEGIANCEOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Parish
Jan 24, 2023 -

Metro Ford of OKC responded

Hi Allegianceok! Thank you for taking the time to review our service. We hope that your problem does not arise again but if it does, we are looking forward to providing you with another high-quality experience.

January 21, 2023

Justin always takes great care of me and works with pride. As a fleet manager he really helps me take proper care of my fleet. More

by rturner5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Specht
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2023 -

Metro Ford of OKC responded

We strive to provide outstanding customer service here at Metro Ford of OKC and are pleased to hear that Justin continues to exceed your expectations. Thank you for your repeat business.

January 21, 2023

Johnny is great and keeps his promises. Highly recommend him as a salesperson. He got our car detailed with an oil change as promised. More

by A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2023 -

Metro Ford of OKC responded

Thank you for the kind review, A! We work very hard at Metro Ford of OKC to ensure a positive experience for our customers. We appreciate your recommendation, and look forward to working with you again in the future!

December 21, 2022

Told my part was on Indefinate backorder. Found a mechanic in MWC that ordered the part from a Ford dealer and got it in one day for half the price. This was after my truck had set in my driv More

by cehughes36
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Keep
Dec 30, 2022 -

Metro Ford of OKC responded

We appreciate your feedback, cehughes36. Let us know if we can be of further assistance. Thank you.

December 19, 2022

They did a great job taking care of me and updating me throughout the process More

by MARK.DELGADO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2022 -

Metro Ford of OKC responded

Thank you, Mark! Let us know if we can be of further assistance. Have a wonderful week!

December 19, 2022

My car had a covered warranty issue. They gave me a loaner and most importantly, they stayed in touch via text every step of the way. I never had to wonder if they were working on KURT ( More

by starla.longest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hodges
Dec 27, 2022 -

Metro Ford of OKC responded

Awesome review, Starla! Thank you for sharing your experience. Let us know if we can be of further assistance.

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