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Metro Ford - Service Center

Schenectady, NY

4.4
2,932 Reviews

2,932 Reviews of Metro Ford - Service Center

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April 02, 2024

Long time customer & feel like family! Would not go anywhere else for our cars, trucks or service. More

by REF0993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Carach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darlene Shafran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Dariano
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Tibbits
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Marincic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donny in service ~ 5 star
March 29, 2024

Satisfied most times. Last visit I asked to have tire looked at for losing air. Technician said no issue. Got a flat on interstate right after appointment. More

by AGAINSTALLODDS63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darlene Shafran
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 27, 2024

Friendly and polite. Good communications and customer service. Car was serviced in a reasonable amount of time. More

by jeason1
Recommend Dealer
Yes
Employees Worked With
Aiden
March 24, 2024

Always great service from everyone at Metro Ford Always great service from everyone at Metro Ford More

by david_dipietro
Recommend Dealer
Yes
Employees Worked With
Amanda and Troy
March 23, 2024

Great as always , hence why I do my business there . I'll be back More

by PHELPSCONSTRUCTION
Recommend Dealer
Yes
March 23, 2024

Poor quality. ....the did not tighten the oil filter.....oil on my garage floor. Took it to a close by shop who looked and found the loose filter More

by SANDEJEAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phone call to a manager,
March 22, 2024

I'm not sure why I'm getting this survey again since I already answered this. Troy did a great job and took care of a follow up issue very quickly as well. More

by Kevinchonikel
Recommend Dealer
Yes
Employees Worked With
Troy
Mar 22, 2024 -

Kevinchonikel responded

Perhaps this was for my follow up visit, which Troy took care of quickly and correctly. Great customer service.

March 22, 2024

Prompt, courteous service for completely unexpected problems on my new car. I really appreciate the quick response I received. More

by K.M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake Dunican
March 21, 2024

Best place in the capitol district to get your vehicle serviced. Friendly courteous people who make you feel like family not just say it! More

by rpandori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Ostrander
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 20, 2024

I thought I just gave you a review by text, but here it is again: Troy got me in quickly and wrote up the repair order with everything exactly as I wanted it done. Unfortunately the garage staff did not f More

by Kevinchonikel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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