Metro Kia of Madison

Short story: Discovered serious engine issue shortly after purchase, we lost thousands on repairs and fees, was without a car for 3 weeks because of a title delay, repeated difficulty getting anyone to after purchase, we lost thousands on repairs and fees, was without a car for 3 weeks because of a title delay, repeated difficulty getting anyone to respond, and discovering unrepaired hail damage without being notified, this was not the experience we expected when purchasing a vehicle from a dealership. Long story: My husband and I bought a Volvo SUV from Metro Kia of Madison in March 2026. During the sales process, we were told the oil had just been changed and that they only had one service technician who did not specialize in European cars. The oil looked great because it had just been changed. Less than a month later, we noticed a ticking noise and took the Volvo to a trusted European-car mechanic. We were informed that there was significant metal contamination in the oil and that the engine exhibited a condition consistent with a known Volvo Technical Service Bulletin regarding balance shaft bearing wear. We were told the amount of metal indicated a serious, pre-existing engine issue and that the repair could require an engine replacement. We immediately contacted the GM, who initially offered us $500 toward the repair. After two days of back-and-forth emails, they stopped communicating with me directly and emailed only my husband asking him to call. We called together, and after a very difficult conversation, they eventually agreed to let us return the vehicle for the $16,500 selling price. However, they would not reimburse the approximately $2,700 we had already spent on repairs and related costs and the taxes and fees we paid. The vehicle was no longer safe to drive, so we drove it approximately 15 miles from the independent mechanic to the dealership, where it then sat undriven for about three weeks while we waited for the title. We were without a vehicle during this entire period. The title situation was another major issue. When we asked when the title application had been submitted, we were repeatedly told it had been submitted electronically on the day of sale. When we asked for confirmation, they would not provide it. We contacted the DMV and were initially told there was no application on file. After repeatedly following up, the DMV eventually confirmed that the application had actually been submitted 28 days after the sale and had been mailed rather than electronically submitted. They also gave us a license plate when we bought the vehicle. A couple of weeks later, the DMV mailed us another set of plates. This added to our confusion about whether the registration and title paperwork had actually been processed as we had been told. During this time, I contacted the dealership at least five times and was repeatedly ignored. We were also unable to escalate the issue to the dealer principal or controller. When we finally received the title and returned the vehicle, we discovered significant hail damage to it while walking by it on the lot. We had never been notified about the damage. Then, when we questioned the dealership about the engine issue, they told us their mechanic had inspected the oil and found no metal and suggested that our independent mechanic had been trying to “pull a fast one.” The vehicle had only been driven approximately 15 miles since that independent mechanic changed the oil, so finding no metal in the newly changed oil is to be expected. Since we have returned it, they listed the car on their website for about 2k more than what we bought it for, then they sold it at auction and it has been sitting on a lot and has not been offered for sale. Its been 4 months. So to me, this is very telling. More

They went out of their way to help me when car broke down caused by another dealer. I live in New Berlin, but plan on coming here in the future! caused by another dealer. I live in New Berlin, but plan on coming here in the future! More

2025 Kia K5 Gt Line AWD w/ 2. 5L 4 Cylinder I came to the dealership to purchase my vehicle on 7/19/24 my salesman was John Varnes and his service and experience with him were gre 5L 4 Cylinder I came to the dealership to purchase my vehicle on 7/19/24 my salesman was John Varnes and his service and experience with him were great no complaints in that department other than the fact I was told I would get loaners whenever I brought the vehicle in for service (good info for later in the review) Also during the process of purchasing my car all the paperwork said my vehicle had 337 miles on it when it actually had around 770 i asked about it and they said they would look into it (they never did and i honestly forgot about it and that is why i went through with purchasing it I buy the vehicle and leave with it on 7/20/24 at around 4:30 pm I come back per the dealer request on 7/24/24 so they can put on the “value protection package” that i also declined when negotiating loan terms for the vehicle but they snuck it in and I signed it and didn't think twice about it (my mistake that cost me $1,195) and on the service record for this service the mileage on it says 338 in and 338 out which is still strange because the actual mileage at the time was around the high 700s (just weird to me and thought i should document it) anyways i get the car back the same day a few hours later (after receiving a loaner that i came in alone to pick up mind you I am 18 years old and was told i can get the loaner when i purchased the car so no problems during this first time i received a loaner I ran some errands around madison with it and when i was called to pickup the car i brought it right back and took my kia k5 back and went on with my new car fast forward to 8/07/24 with 2,400 miles on the car i get an oil light on my dashboard meaning “low oil level” so i go to pop the hood like anybody would and the hood latch is broken so i bring the whole car to the dealership tell them what is going on and they take the car in and they offer me a loaner I give them my id like normal but this time i am dealing with Daniel Bowser (great guy and absolutely 0 complaints with him) he asks me if I am 21? I say “no, why?” he replies with something like “you have to be 21 to receive a loaner do you have a parent or somebody we can give the loaner to?” i explain to Daniel that when i purchased the vehicle i was told i could get loaners and the sales people knew how old i was (obviously) I had also purchased the vehicle alone as an 18-year-old and I am the only name on the financing and everything he tells me I need to be 21 for a loaner I end up getting my father to help me receive the loaner car I get the loaner and have it for multiple days I bring the loaner back and receive my k5 back on 8/10/24 1 month later on 9/20/24 i get the light again and bring it to the dealership and the vehicle is at 6,452 miles this time I get the loaner with my father again and bring it back and get my car back on 9/21/24 and now the most recent time i brought it in was 10/09/24 for the the same problem they get it in to service and end up waiting on parts and updating me every now and then when i call them the car is in the shop for 14 days and I finally go to get it back 10/24/24 when they call me telling me it is ready I go in to recieve my keys and all the service records and paperwork while i am waiting for daniel to come back the service manager Christy Ripp comes up to me and asks if i have a loaner I say yes and she takes the key out of my hand and walks away (never seen her before and never heard from her after she took me key) a service guy finishes up with me and i requested I speak with Daniel Bowser (Like normal) and he updates me on the status of my vehicle and what they have been doing to it on his way to take me to my car he lets me know that this “Service Manager” Woman Christie Ripp told him that i can not have any more loaners and that i can not get another one from them ( i have always brought the vehicles back with full tanks and even the most recent one they gave to me with 70% fuel and a dirty interior I returne More

Kudos to Jessica and Shawna for answering ALL my questions. Customer care call really made a difference! Learning about shift system malfunction, oil changes and car washes. Oh my! Thanks for c questions. Customer care call really made a difference! Learning about shift system malfunction, oil changes and car washes. Oh my! Thanks for coming to work!! More

Dan the service writer is always friendly and polite. Dan the Man! Dan got me a loaner car while mine was in service. Dan the Man! Dan got me a loaner car while mine was in service. More

Metro Kia of Madison service department, and Dan Bowser, did a good job in getting my Sorento in soon and scheduling needed service—a leaking oil pressure switch under warranty. We also decided to perform did a good job in getting my Sorento in soon and scheduling needed service—a leaking oil pressure switch under warranty. We also decided to perform other engine services proactively at reduced rates in view of the engine being partially disassembled which reduced labor coasts. Was also furnished a new Niro loan vehicle during the one week repair which I appreciated. So far so good with the repair. Not leaking oil fortunately. Going forward we may further test and invoke the famed 100K-200K warranty from Metro Kia if warranted, as miles accumulate and I plan to keep and maintain my ,17 Sorento which has been a fine, dependable vehicle. This may well determine whether I purchase another Kia from Metro Kia in future ! Thanks to the entire crew at Metro Kia, especially the service technician and Dan Bowser. Please pass my compliments on to them . More

The worst in terms of communication, service and responsiveness. I wouldn't buy a sandwich from them. responsiveness. I wouldn't buy a sandwich from them. More

Worked with Aiden at Metro. He was very knowledgeable and a good listener. We bought a Telluride and couldn't be happier with the process. He was very knowledgeable and a good listener. We bought a Telluride and couldn't be happier with the process. More

Spoke with Jake Harris. He was very knowledgable, professional, and courteous. He listened to what I want in a car. At this time, I am not ready to purchase a new car. W He was very knowledgable, professional, and courteous. He listened to what I want in a car. At this time, I am not ready to purchase a new car. When I am ready, I will definitely contact Jake.. More