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Metro Kia of Madison
Madison, WI
54 Reviews
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 54 reviews
March 15, 2024
Metro Kia of Madison service department, and Dan Bowser, did a good job in getting my Sorento in soon and scheduling needed service—a leaking oil pressure switch under warranty. We also decided to perform did a good job in getting my Sorento in soon and scheduling needed service—a leaking oil pressure switch under warranty. We also decided to perform other engine services proactively at reduced rates in view of the engine being partially disassembled which reduced labor coasts. Was also furnished a new Niro loan vehicle during the one week repair which I appreciated. So far so good with the repair. Not leaking oil fortunately. Going forward we may further test and invoke the famed 100K-200K warranty from Metro Kia if warranted, as miles accumulate and I plan to keep and maintain my ,17 Sorento which has been a fine, dependable vehicle. This may well determine whether I purchase another Kia from Metro Kia in future ! Thanks to the entire crew at Metro Kia, especially the service technician and Dan Bowser. Please pass my compliments on to them . More
by Terry
Employees Worked With
Dan Bowser
Helpful February 23, 2024
Worked with Aiden at Metro. He was very knowledgeable and a good listener. We bought a Telluride and couldn't be happier with the process. He was very knowledgeable and a good listener. We bought a Telluride and couldn't be happier with the process. More
by dzing
Employees Worked With
Aiden White.
December 20, 2023
Justin Sagissor worked with me and my sister on getting a car. He was knowledgeable, no pressure salesman. He made the experience fun fairly fast, and enjoyable. He has emailed several times to follow up car. He was knowledgeable, no pressure salesman. He made the experience fun fairly fast, and enjoyable. He has emailed several times to follow up and see how I liked the vehicle. He is amazing as is my sportage. I want to work with him when I am ready to get another one. He is a good man to work with. More
by geel741
December 07, 2023
Spoke with Jake Harris. He was very knowledgable, professional, and courteous. He listened to what I want in a car. At this time, I am not ready to purchase a new car. W He was very knowledgable, professional, and courteous. He listened to what I want in a car. At this time, I am not ready to purchase a new car. When I am ready, I will definitely contact Jake.. More
by clarity6
Employees Worked With
Jake Harris
October 28, 2023
Justin is my go to guy at Metro Kia! My stepson really needed wheels, so I called Justin and made an appointment for the next day. We showed up, Justin had the perfect car ready to view, My stepson really needed wheels, so I called Justin and made an appointment for the next day. We showed up, Justin had the perfect car ready to view, and a couple of hours later my son drove proudly off with his nearly new Kia. This is my third car in four years from Justin! Thanks for the help!!! More
by katwoman0551
Employees Worked With
January 28, 2023
They are not a place I would buy a vehicle from again. My Wife mentioned to the dealer that sold her the vehicle that tires tread looked poor and he said that there was a year warranty and that if they wo My Wife mentioned to the dealer that sold her the vehicle that tires tread looked poor and he said that there was a year warranty and that if they wore out before that time they would be replaced well here it is 6 months later tires are shot and their trying to claim the warranty dose not cover tire ware. More
by Richard
Employees Worked With
November 11, 2022
Yesterday, 11/10/22, I brought my newly purchased (from Zimbrick) vehicle in to Metro Kia of Madison’s service department to have a 30k mile inspection done (it included an oil change and a few other thing Zimbrick) vehicle in to Metro Kia of Madison’s service department to have a 30k mile inspection done (it included an oil change and a few other things). I was called back during the inspection and was told that I urgently needed to have my front and rear brake pads and rotors replaced, as well as a brake fluid flush. They made it sound as if I would crash if I drove the car off the lot. They then quoted me $1300 for the repairs they suggested I needed. Being that I am not fully ignorant to brake needs and repairs, I declined to have them perform the service and took my vehicle to my local trusted mechanic who I have been going to for years. My mechanic disagreed with the findings of Metro Kia significantly, and he suggested that I only needed front pads, rotors and a fluid flush. He quoted me a whopping $340 and he told me it was not nearly as urgent as they had made it seem. Because this vehicle was purchased less than a month ago from Zimbrick, they told me they would also do an inspection free of charge and that they would replace what was needed if their findings concurred with that of Kia. After their inspection, their findings matched that of my local trusted mechanic, they did the appropriate work and sent me on my way. Metro Kia falsified the documentation they gave me from their service department in an effort to make me pay astronomical prices for unnecessary work. More
by Colmstead1191
Employees Worked With
Dylon Gregory
