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Metro Lexus
Cleveland, OH
3,110 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
The staff at Metro Lexus looks forward to welcoming you into our home and to serving you as your premier Lexus dealer. Call us today at (888) 230-2806 or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,110 reviews
June 01, 2022
Bought a used vehicle everyone was great. Our salesperson was Ryan i he was professional and answered all of our questions , we also met Dave in finance he was detailed and organized , Our n Our salesperson was Ryan i he was professional and answered all of our questions , we also met Dave in finance he was detailed and organized , Our next purchase will be from Metro Lexus , great experience.. More
by Mark Hanna
May 30, 2022
It’s very hard to do this evaluation given the unusual circumstances. The vehicle I purchased took 9 months from the first conversation I had with Tori and Mike the manager to the time it finally arrived circumstances. The vehicle I purchased took 9 months from the first conversation I had with Tori and Mike the manager to the time it finally arrived. The delay is 100% on Lexus. Tori tried to keep us informed the best she could but for the first five months there was little new Info coming from Japan. I love the NX I purchased just wish it could have arrived sooner. I ended up purchasing a car that I wasn’t able to test drive and never saw the 2022 version until. I went in to take delivery.I know there are a lot of supply chain issue to blame but this purchase took a lot of faith in Lexus to buy a $55k vehicle sight unseen. More
by Rebsplace2
Employees Worked With
May 28, 2022
I had a very good experience at the dealership. Everything was Prompt and exactly what needed to be done. One also appreciates good service.. Everything was Prompt and exactly what needed to be done. One also appreciates good service.. More
by Gggabram
Employees Worked With
May 26, 2022
Metro Lexus provides excellent service and follow up to all appointments. It’s always an enjoyable and satisfying experience. all appointments. It’s always an enjoyable and satisfying experience. More
by pf23900
May 25, 2022
Had a great experience with this dealership, all the paperwork has been handled professionally, process of trading in and purchasing a new vehicle went smooth. Definitely recommend paperwork has been handled professionally, process of trading in and purchasing a new vehicle went smooth. Definitely recommend More
by sirenatas
Employees Worked With
May 24, 2022
Desiree was patience, understanding and flexible. She shred her time and resources to find me a car. Lexus IS 350; what a beautiful machine. You guys at Metro Lexus are awesome! She shred her time and resources to find me a car. Lexus IS 350; what a beautiful machine. You guys at Metro Lexus are awesome! More
by MT
Employees Worked With
Desiree Payne
May 24, 2022
The entire buying experience was enjoyable. We were impressed with Colin’s competence and the professional attitude of all of the Metro Lexus staff. We most definitely will use Metro in the f We were impressed with Colin’s competence and the professional attitude of all of the Metro Lexus staff. We most definitely will use Metro in the future! More
by KELLEYDJ2000
May 22, 2022
They impressed me by having a good team to help make buying a car fast and efficient. Abed sure does know how to make sure your new vehicle is delivered in a presentable manner. Excellent job. buying a car fast and efficient. Abed sure does know how to make sure your new vehicle is delivered in a presentable manner. Excellent job. More
by eidamm
Employees Worked With
May 19, 2022
I always receive excellent service at Metro. Cordis is an excellent Customer Service representative at Metro. He was professional but very friendly when I brought in my car. He made certain tha Cordis is an excellent Customer Service representative at Metro. He was professional but very friendly when I brought in my car. He made certain that the service requested was completed the same day. This is my second Lexus and Metro is the ONLY place that I permit to touch my car. More
by FTM069
May 16, 2022
Speed of delivery in vehicle. Very professional. Helpful. Friendly staff. Location. Beautiful showroom Quality of car Very professional. Helpful. Friendly staff. Location. Beautiful showroom Quality of car More
by Hollyabianco
