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Metro Lexus

Cleveland, OH

4.9
3,152 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back. The staff at Metro Lexus looks forward to welcoming you into our home and to serving you as your premier Lexus dealer. Call us today at (888) 230-2806 or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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13600 Brookpark Rd

Cleveland, OH

44135

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Showing 3,152 reviews

April 22, 2022

Great service and people. Service was great and perfect. Was kept well advised and was happy More

by Careysmiller
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisa Bekoscke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Mapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tori Grinzinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Jancha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2022 -

Metro Lexus responded

Carey, we are thrilled that our team took such great care of you! Thank you for choosing Metro Lexus and for stopping by to share your experience. Safe travels ahead!

April 22, 2022

I had the pleasure of dealing with Terry Ramey. Extremely professional and knowledgeable about the products she sells and an all around great person to speak with. She brings with her high standa More

by len.4ex
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Gleydura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Mapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weaver
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2022 -

Metro Lexus responded

Thank you for the great review! We are so glad to hear that you had such a successful experience working with Terry and the Metro Lexus team. Drive safely, and we hope to see you back again down the road!

April 21, 2022

A refreshing purchasing experience. No pressure and smooth process from start to finish. I got the car I wanted during a tough time finding vehicles. More

by scoates44236
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Abed Darwish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denae Jones
Apr 21, 2022 -

Metro Lexus responded

Thank you for shopping with us at Metro Lexus! We love to hear that you received pressure-free service and drove home in the vehicle you wanted. Congratulations and safe travels!

April 20, 2022

Joshua was very friendly, knowledgeable, and efficient. He solved and explained the solution to my problem very well thoroughly. Kudos! More

by Luba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Jancha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2022 -

Metro Lexus responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with Joshua and the Metro Lexus team. Drive safely, and we hope to see you back again down the road!

April 19, 2022

It was very efficient and the sales person was very helpful and courteous. I was very impressed with this dealership. More

by mjackson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abed Darwish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2022 -

Metro Lexus responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with the Metro Lexus team. Drive safely, and we hope to see you back again down the road!

April 18, 2022

Abed and the Metro Lexus team were wonderful to work with. Quick responses, knowledgeable, and professional. I would highly recommend Abed and Metro Lexus. More

by timmyers40
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abed Darwish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jannelle Giacomo , Jeff Sustersic
Apr 18, 2022 -

Metro Lexus responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with Abed. Drive safely, and we hope to see you back at Metro Lexus!

April 15, 2022

I will NEVER pay $322. For an oil chang. RIPOFF!!!😩❗️❗️You will not see me again. More

by ca98ha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Miller
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2022 -

Metro Lexus responded

We are so sorry that you felt you paid $322 for an oil change. That was not our intention. I did go back and review your work performed and it did show that you authorized additional work on top of the oil change. Our oil change price is $89.95. We did perform additional work that was authorized to total $322. I am happy to re-review these items as we strive to provide both great service and everyday value pricing for all our guests. We value your feedback and business and welcome the opportunity to discuss this further and continue to be your dealer of choice for future service. Thank you, Dan Booth - Service Manager - 216-916-6000

April 15, 2022

The dealership is very friendly from start to finish. The show room is very clean. More

by Bill.schutte15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Jancha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2022 -

Metro Lexus responded

Thank you for sharing your positive feedback, Bill! We appreciate your business and we hope to work with you again at Metro Lexus. Have a wonderful day!

April 13, 2022

Very courteous, friendly and knowledgeable salesperson. Abed did not pressure me one way or the other, he simply provided me several choices that met my needs and helped me find the vehicle I wanted. Hig More

by gyuronich
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abed Darwish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2022 -

Metro Lexus responded

Your recommendation of Abed and the team makes our day! Thank you for choosing Metro Lexus, it is gratifying to know that your purchase experience was so successful and pressure-free. Enjoy your new car!

April 11, 2022

Very professional and great communication regarding the status of my car throughout the service process. More

by Scott W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie
Apr 11, 2022 -

Metro Lexus responded

We are always happy to help you out, Scott! Thanks for supporting Metro Lexus and we'll see you next time!

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