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Metro Lexus

Cleveland, OH

Overview
Employees
Reviews
Vehicles
4.9
3,141 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back. The staff at Metro Lexus looks forward to welcoming you into our home and to serving you as your premier Lexus dealer. Call us today at (888) 230-2806 or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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13600 Brookpark Rd

Cleveland, OH

44135

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Showing 3,141 reviews

February 14, 2022

Rami and the entire Lexus team has made my experience wonderful. Communication was easy and Rami was always at my disposal. More

by patel806
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rami Homsi
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Feb 14, 2022 -

Metro Lexus responded

Providing communicative and responsive care is always a top priority at Metro Lexus, and we're so pleased that we're hitting the mark. Thank you for sharing how much you enjoyed working with Rami and the Metro team, and we hope you're loving every mile in your new ride!

February 14, 2022

Regular servicing my Lexus ES at Metro Lexus is always a positive experience. Meeting with the same staff over the years reflects well on the dealership’s ability to retain knowledgeable, friendly and perso More

by Plward50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2022 -

Metro Lexus responded

It truly makes our day to see that Matt and Cordis have earned your business for Metro Lexus. Thank you for your continued support and we look forward to your next visit!

February 14, 2022

Very friendly staff ! Colin was a joy to work with. Made purchasing a car less stressful. More

by r00sterandhen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Haire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denae Jones, Bob Alponat
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Feb 14, 2022 -

Metro Lexus responded

Nothing brightens our day quite like hearing we made your purchase experience joyful and stress free! It was our pleasure to lend a hand in finding you the perfect vehicle, and Colin and the entire Metro Lexus team hope you're loving every mile in it!

February 12, 2022

Quick to correct problem. Kept me informed of progress. Everyone are alway polite Correction of problem was outstanding More

by Dk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cordis Bunch
2.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Haire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Desiree Payne, Bob Alponat
Report | Print
Feb 14, 2022 -

Metro Lexus responded

We strive for efficient and effective work, so it always makes our day to hear when we achieve this. Thank you for reviewing Metro Lexus! See you next time.

February 11, 2022

An all around good experience. Very professional and was in and out quickly. Would recommend More

by mkungle7
Recommend Dealer
Yes
Employees Worked With
Rami Homsi
Report | Print
Feb 11, 2022 -

Metro Lexus responded

Thank you for taking the time to review us! We strive to deliver a seamless experience for our guests, and it is wonderful to hear that this was reflected in your time working with us. Drive safely, and we hope to see you back again at Metro Lexus!

February 07, 2022

Terry Ramey & Metro Lexus are great! Would not consider any other dealership or salesperson! Thank you! More

by Cindykett51
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denae Jones
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Feb 08, 2022 -

Metro Lexus responded

Thanks for the review! We're glad that Terry and the rest of the Metro Lexus team were wonderful to work with. Congrats on your vehicle!

February 05, 2022

The friendly,efficient manner is inviting. Willingness and patience in answering questions is appreciated. Knowledge of the product by all involved brings confidence. The customer is made to feel import More

by fr.norm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 07, 2022 -

Metro Lexus responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Metro Lexus team. Drive safely, and we hope to see you back again down the road!

February 04, 2022

Always very great service at Metro Lexus In Cleveland!! Everyone is always so helpful and friendly. More

by Pearl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denae Jones, Jessica Twardzik
Report | Print
Feb 07, 2022 -

Metro Lexus responded

Pearl, thank you for the great review! We are so glad to hear that you are confident in the Metro Lexus team to get the job done. Drive safely, and we hope to see you back again down the road!

January 29, 2022

Matt Long is the best in Sales. Service Department is great also. Very professional people at Metro Lexus More

by JohnZultner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2022 -

Metro Lexus responded

John, thank you for the great review! We are thrilled to hear that you had such a successful purchase experience working with Matt and the Metro Lexus team. Drive safely, and we hope to see you back again down the road!

January 28, 2022

Andrew was great. I needed some winter mats for my car and he ordered them and got them in quickly. Thanks!! More

by LS500
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2022 -

Metro Lexus responded

Thank you for taking the time to review us! We are thrilled to hear that Andrew delivered such a successful and efficient experience. Drive safely, and we hope to see you back again at Metro Lexus!

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