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Metro Lexus

Cleveland, OH

4.9
3,118 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back. The staff at Metro Lexus looks forward to welcoming you into our home and to serving you as your premier Lexus dealer. Call us today at (888) 230-2806 or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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13600 Brookpark Rd

Cleveland, OH

44135

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Showing 3,118 reviews

December 09, 2021

Very courteous and pleasant to talk too. Explained everything very well. Would definitely recommend this dealership. More

by Wink
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Metro Lexus responded

This sounds exactly like the informed and pleasant client experience we pride ourselves on. Thank you for the excellent review and for choosing Metro Lexus - we hope to see you again!

December 08, 2021

I had a great experience at Metro Lexus. There was no pressure at all from Christian. He truly just wanted to help make things as easy as possible. More

by smcalli213
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2021 -

Metro Lexus responded

Congratulations on your new car! We are thrilled that Christian and the team delivered such a positive, pressure-free purchase experience. Thank you for coming to Metro Lexus!

December 08, 2021

It was great working with Christian, he was knowledgeable, kind and pleasant to work with. He knew what my wife and I were looking for, and delivered! It was a great experience and pleasure wo More

by Cstnzo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denae Jones
Dec 08, 2021 -

Metro Lexus responded

Mario & Annette - Thank you for the great review! We appreciate your support and are thrilled to hear that you had such an outstanding purchase experience working with Christian and the Metro Lexus team. Congrats to you both on your new vehicle, and we hope to see you again down the road!

December 08, 2021

Ryan did an awesome job in helping us purchasing our Lexus at Metro Lexus. We wanted to choose one of two cars which are exactly same but with different exterior colors. And one was located in the siste More

by xzhang
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tom Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Mapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Yee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stelar , Rami Homsi
Dec 08, 2021 -

Metro Lexus responded

Thank you for the glowing review! We strive to deliver a seamless purchase experience, and it is wonderful to hear that this was reflected in your time working with Ryan. Congratulations to you and your wife on your new vehicle, and enjoy it! We hope to see you both again at Metro Lexus!

December 08, 2021

I had amazing experience and great service! Everyone was willing to help and made thing easy. More

by Adriatik kellici
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Haire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rami Homsi
Dec 08, 2021 -

Metro Lexus responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful experience working with the Metro Lexus team. Drive safely, and we hope to see you back again down the road!

December 08, 2021

I really enjoyed working with Ryan for his extreme enthusiasm and knowledge about cars. I learned a lot about cars from him and now all I think about is cars! More

by AHYAH ASHER AHYAH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abed Darwish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Yee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Haire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tori Grinzinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Desiree Payne, Rami Homsi, Jessica Twardzik, Lisa Cales
Dec 08, 2021 -

Metro Lexus responded

This feedback is music to our ears! Thank you for your support of Metro Lexus and for your kind words about Ryan. We wish you safe and happy travels ahead!

December 06, 2021

Abed did a great job going over the car during the test drive and when we came to pick the car up with setting up apple play for my daughter. All the staff was so nice and accommodating. More

by Tammyhenry00
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Gleydura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Spacagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abed Darwish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2021 -

Metro Lexus responded

Thank you for the great review! We appreciate your business and are happy to hear that you and your family had such a successful purchase experience working with Abed and the Metro Lexus team. Drive safely in your new vehicle, and we hope to see you back again down the road!

December 04, 2021

I met Marcia yesterday and she is a beautiful women and I could get over her attire with fringes.go get them marcia More

by Beth0819
Recommend Dealer
Yes
Employees Worked With
Marcia Jackson
Dec 06, 2021 -

Metro Lexus responded

Thank you for the kind words, Beth - we'll be sure to pass them along! Take care, from the whole Metro Lexus team!

December 01, 2021

Tori was the best sales rep to work with as she was able to meet all my needs. Along with Tori the entire staff I worked with from Pete Mapp to Dave I’m finance and Dan Booth we’re all efficient and helpful More

by Careysmiller
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisa Bekoscke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Mapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tori Grinzinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Booth, David Markuszewski
Dec 01, 2021 -

Metro Lexus responded

It's great to hear that Tori was wonderful to work with and that she helped meet all your automotive needs. The entire Metro Lexus team appreciates this review!

December 01, 2021

It was a pleasure working with you. No urgency noted. As Terry would say always it was her job. The presentation of the car was phenomenal. Never before experienced an applause for purchasing anything More

by Albaantonelli0902
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Casey from Service Dept. came to say hello. I knew her from a previous dealership.
Dec 02, 2021 -

Metro Lexus responded

Thank you for the excellent feedback, Alba! We strive to deliver a seamless and pressure-free purchase experience for our guests, and hearing that this was reflected in your time working with Terry made our day. Drive safely in your new vehicle, and congratulations! We hope to see you back at Metro Lexus down the road!

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