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Lexus of Cleveland
Cleveland, OH
3,824 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
Call us today or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 3,824 reviews
September 04, 2026
Sam Ibrahim did a wonderful job in assisting us. We appreciate his dedication in this process! We appreciate his dedication in this process! More
by Mary
Employees Worked With
September 04, 2026
The salesman Sam was outstanding and friendly. A pleasure to do business with him. Micah the tech person was the best I’ve ever had to set up A pleasure to do business with him. Micah the tech person was the best I’ve ever had to set up More
by hhbraun
September 02, 2026
Simon Kucharewicz was very helpful throughout the entire purchase process of our Lexus. I would recommend him if you are considering buying a new vehicle. Tysean Yorke was very knowledgeable regarding setti purchase process of our Lexus. I would recommend him if you are considering buying a new vehicle. Tysean Yorke was very knowledgeable regarding setting up and explaining everything about the vehicle. Tysean made sure all questions were answered and I had an understanding of the programs within the vehicle when our session was done. To me that demonstrates a commitment of care that the staff has. Thank you Melinda J More
by hmjaimes11
September 02, 2026
My wife and I were interested in a certified preowned Lexus UX and I saw one listed on the Lexus of Cleveland website. I called the dealership and was connected with Terry Ramey in Sales. After answeri Lexus UX and I saw one listed on the Lexus of Cleveland website. I called the dealership and was connected with Terry Ramey in Sales. After answering all of my questions, we scheduled an appointment to look at the car. In the meantime, Terry emailed me a CarFax report, window sticker, inspection report, and pricing sheet for me to review before the appointment. Terry couldn’t have been nicer and more knowledgeable. She answered all of our questions and took us for a test drive. Rik, the Finance Manager, popped in to answer questions we had about registration, titles, etc. The car was in excellent condition and met all of our needs. After a few minutes of discussion, we agreed on a price and inked the deal. Refreshingly, the initial asking price was fair, so there was no need for a lot of back-and-forth. Terry never left her office to talk to the sales manager. It was quick, straight-forward, and painless. We picked up the car the next day and were welcomed to Lexus of Cleveland family . We were literally welcomed, as in the entire staff gathering to give us a round of applause. Micah, from the service team, clearly explained all of the features of the car to us, and Chris (and Sarah) from Finance walked us through the document signing. All were great. After one last conversation with Terry, we were on our way. I would highly recommend Lexus of Cleveland to anyone looking to purchase an excellent vehicle from a dealership with an experienced and friendly team. More
by Tom
Employees Worked With
Other Employees :
Micah Manus, Chris Hannah, Rik Shorten
September 01, 2026
I’ve been going to this dealership since around 2020, and there’s a reason I continue to come back. Colin has always been exceptional—professional, knowledgeable, and willing to go above and beyond to make s there’s a reason I continue to come back. Colin has always been exceptional—professional, knowledgeable, and willing to go above and beyond to make sure I’m completely satisfied. He always does his best to find the right vehicle for me, and if he can’t find exactly what I’m looking for, he works hard to find something as close as possible. I’ve never had an issue with the service he provides. Each time I’ve traded in a vehicle, I’ve gone directly to Colin. He’s someone I trust and highly recommend. But it’s not just Colin that keeps me coming back. The overall service at this dealership is outstanding. From the service technicians to the employees who handle the car wash and everyone else you encounter, the staff is consistently friendly, professional, and welcoming. They genuinely know how to treat their customers, and you always feel valued and appreciated when you walk through the doors. That level of customer service is hard to find, and it’s why I continue to be a loyal customer. I highly recommend this dealership and, of course, Colin if you’re looking for someone who will take care of you and make sure you have a great experience. More
by baezannette5
Employees Worked With
September 01, 2026
Sam in sales was wonderful to work with. The delivery experience of my new vehicle was very special. The delivery experience of my new vehicle was very special. More
by pmphargis
September 01, 2026
Sam was wonderful to work with. All the staff made my delivery experience special also. All the staff made my delivery experience special also. More
by pmphargis
September 01, 2026
Excellent customer service and knowledgeable sales team, especially Colin Haire.. they sold me the car I wanted after test driving a hybrid. especially Colin Haire.. they sold me the car I wanted after test driving a hybrid. More
by bucks1ron
Employees Worked With
September 01, 2026
Sam was great to work with! He made the car buying process easy and stress free, especially as a first time car owner The Lexus team in general was very helpful, and I really ap He made the car buying process easy and stress free, especially as a first time car owner The Lexus team in general was very helpful, and I really appreciated how smooth the whole experience was! More
by Yusrahsammour6
Employees Worked With
September 01, 2026
Simon was very helpful, and it was our second time making a purchase from this dealership and that speaks volumes! a purchase from this dealership and that speaks volumes! More
by Moentmarc
Employees Worked With
