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Metro Lexus
Cleveland, OH
2,614 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
The staff at Metro Lexus looks forward to welcoming you into our home and to serving you as your premier Lexus dealer. Call us today at (888) 230-2806 or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,614 reviews
January 07, 2021
This is my third AMAZING experience with Metro Lexus. Pete and Matt both made the process quick and seamless. I always felt heard and truly valued as a customer. When I came to pick up my new SUV, all of Pete and Matt both made the process quick and seamless. I always felt heard and truly valued as a customer. When I came to pick up my new SUV, all of my set up questions were answered and the finance process was quick and easy. I absolutely LOVE my new NX and would highly recommend both the dealership itself and the team I worked with to any family/friends in the market for a new ride! More
by akokely
Helpful January 04, 2021
This is my third Lexus from Metro Lexus, and love it. I am very pleased with all they're care and attention. Terry took her time and made my purchase easy. Tony showed me all the new options, he was great am very pleased with all they're care and attention. Terry took her time and made my purchase easy. Tony showed me all the new options, he was great! Never had a problem with Metro Lexus. I will return. More
by rprhne
Employees Worked With
December 31, 2020
Kevin McGuire has provided excellent service when leasing my last 3 or 4 vehicles. He is to be commended for delivering my vehicle and facilitating my new lease agreement free from hassle. He always answers my last 3 or 4 vehicles. He is to be commended for delivering my vehicle and facilitating my new lease agreement free from hassle. He always answers my questions and returns calls promptly and always ready to help if I have a problem. I will continue to do business with Metro Lexus and Kevin McGuire is definitely an asset to their sales dept. More
by smsikora
Employees Worked With
Kevin McGuire
December 29, 2020
Bosko was great to work with. He answered all of my questions and provided great customer service. Amazed at how fast and easy it was to lease from Metro Lexus. questions and provided great customer service. Amazed at how fast and easy it was to lease from Metro Lexus. More
by ga5n
December 29, 2020
Kevin McGuire is a consummate professional, knowledgeable, courteous, honest and beyond accommodating. Kevin fulfilled every promise he made. He found exactly what I was looking for and had my knowledgeable, courteous, honest and beyond accommodating. Kevin fulfilled every promise he made. He found exactly what I was looking for and had my 2021 Lexus delivered to my home sooner than I thought would be possible. Overall my experience was terrific and I would recommend Kevin to anyone wanting to purchase a vehicle from Metro. More
by Patricia
Employees Worked With
Kevin McGuire
December 29, 2020
Over the years we have gotten a Lexus each time from this dealership because of the staff being so nice and courteous . However, this was our first time working with Terry who was so very nice. She made sure dealership because of the staff being so nice and courteous . However, this was our first time working with Terry who was so very nice. She made sure that everything was to our satisfaction. My husband was happy to see his friend Bosco who is very friendly. Tony was another young man that we had the pleasure of meeting who gave very good advice concerning my wife's 2002 hard top red convertible Lexus that still runs as good as it did years ago. We definitely will always recommend this Lexus dealership for anyone who wants to purchase a Lexus. More
by Cbrown134
Employees Worked With
Other Employees :
Tony Panczyk 5 stars, Bosko Golubovic, Denae Jones
December 28, 2020
Great customer service! The team went above and beyond to accommodate my needs. I’m proud to be a Lexus owner. I love my new car. accommodate my needs. I’m proud to be a Lexus owner. I love my new car. More
by Othesha
December 28, 2020
We have bought five cars from this dealership Bosco golubovic is the best car salesman we've ever found he listens to what you need and want insightful ethical low pressure and an all-around good man i golubovic is the best car salesman we've ever found he listens to what you need and want insightful ethical low pressure and an all-around good man if you hate car shopping and what a good deal look up bicycle you won't be disappointed More
by Jeff
Employees Worked With
Other Employees :
Tony and Christian in IT we're also fantastic and devoted a lot of time in explaining the cars features, Bosko Golubovic
