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Metro Lexus

Cleveland, OH

4.9
3,148 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back. The staff at Metro Lexus looks forward to welcoming you into our home and to serving you as your premier Lexus dealer. Call us today at (888) 230-2806 or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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13600 Brookpark Rd

Cleveland, OH

44135

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Showing 3,148 reviews

September 30, 2024

My experience was great! I met with Ryan Yee , sales person and had a positive, easy going experience. He is kind, patient, attentive, and very knowledgeable. I had More

by Happy customer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Yee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Seth Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie Mohridge
Sep 30, 2024 -

Happy customer responded

Here you go.

Sep 30, 2024 -

Metro Lexus responded

Thank you for sharing your positive experience with Ryan and the team at Metro Lexus! We're delighted to hear that everyone was kind, patient, and attentive during your visit. Enjoy driving your new vehicle!

September 30, 2024

Matt was wonderful to deal with, very friendly and attentive. He addressed all of my concerns and communicated very well with not only myself but with my family as well. Purchasing a vehicle is not on More

by susanne.dm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trae Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Metro Lexus responded

Thank you for sharing such a glowing review! We're delighted to hear that Matt made your experience at Metro Lexus smooth and enjoyable. Your recommendations mean the world to us, and we hope others get the chance to work with him too! Enjoy your new vehicle!

September 30, 2024

This is my third purchase of an RX 350. Service and working with everyone there has always been top notch. More

by Cmkucera
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terry Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trae Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Metro Lexus responded

Thank you for your continued trust in Metro Lexus! We're delighted to hear that our service has consistently met your expectations. Enjoy the new RX 350!

September 30, 2024

Outstanding Service. New car purchase, in and out in 20 minutes! Matt was outstanding and made every request happen. Dave was terrific and prompt as well. More

by Ramko
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Metro Lexus responded

Ramko, we're delighted to hear that Matt and Dave provided you with outstanding service at Metro Lexus. Enjoy your new car!

September 30, 2024

Matt Long was very professional, knowledgeable and helpful in finding the car I wanted. This was the seventh Lexus I purchased from Metro and third using Matt as my salesman. Filling out all the pa More

by Johnwcorr55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Mohorcic, Tysean Yorke
Oct 01, 2024 -

Metro Lexus responded

We're delighted to hear that Matt and Tysean provided such excellent service during your seventh Lexus purchase at Metro Lexus! It's great to know the electronic paperwork process was efficient for you. Enjoy your new car, and thank you for being a loyal customer!

September 30, 2024

Allison and the entire team at Metro Lexus were extremely helpful! I found my dream cars because of their wonderful customer service! More

by greenj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allison Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Klein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Metro Lexus responded

Greenj, we're delighted to hear that Allison and the Metro Lexus team helped you find your dream car! Thanks for sharing your experience with us!

September 30, 2024

Allison was very easy to work with and didn’t not make me feel pressured at all. It was the exact car buying experience I was looking for! More

by Matt.riggs0
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tom Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allison Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Klein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Metro Lexus responded

Matt, we're delighted to hear that Allison provided the car buying experience you were looking for at Metro Lexus. Thanks for sharing your positive feedback!

September 29, 2024

Ryan was absolutely fantastic! ! He helped to guide us in all that was needed to make our whole experience, smooth, accurate and easy. Ryan was very, very patient with us, understan More

by janmcgrogan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Yee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Metro Lexus responded

We're delighted to hear that Ryan provided such exceptional service at Metro Lexus! Thank you for sharing your positive experience with us. Enjoy your new ride!

September 29, 2024

Christian Miller is excellent and very professional. I appreciate their excellent and response service dept especially Jeff and Cordis but everyone is excellent and caring. More

by holloplastics
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Metro Lexus responded

Thank you for highlighting the professionalism of Christian Miller and our service team at Metro Lexus! We're delighted to hear that Jeff, Cordis, and everyone else provided excellent care. We appreciate your support!

September 29, 2024

Metro Lexus was incredible to work with. Professional staff and state of the art dealership. Would recommend them to all my friends and family More

by franalabise
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tysean Yorke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Metro Lexus responded

Thank you for the glowing review! We're delighted to hear that our professional staff and state-of-the-art dealership at Metro Lexus made a great impression. We appreciate your recommendation!

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