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Metro Lexus - Service Center

Cleveland, OH

4.9
151 Reviews

151 Reviews of Metro Lexus - Service Center

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December 07, 2023

Very efficient and timely service. Worked very well with Lexis body shop. Car was serviced and body shop work done within a week. More

by jwp137
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2023 -

Metro Lexus responded

We're glad to know that you found our service efficient and timely at Metro Lexus. It's great to see your car was serviced quickly! Thanks for the review.

November 04, 2023

My first Lexus was a 2004 and I would never buy anything else. My 2018 is my 5th Lexus and I love it. Excellent service and great coffee ☕️ More

by Becket
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Metro Lexus responded

Becket, we're so glad to know you've been loving your Lexus journey with us at Metro Lexus. Here's to many more years of excellent service and great coffee!

October 18, 2023

Great people. .Great service..Great cars This was my fourth purchase from Metro Lexus brookpark rd. Cleveland More

by Big truck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Gleydura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Sustersic
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

Metro Lexus responded

We're so glad to know you've had consistently great experiences with us at Metro Lexus. It's always a pleasure serving you, and we look forward to helping out with any of your future automotive needs!

September 29, 2023

Sales approach and process was very transparent, with no "special waxes, cleaners or protectants" built into, or added on to the price. Service writers Dan Booth, Cordis Bunch and Jeff Miller are very pro More

by tommerm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tori Neiderer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Gleydura
Sep 29, 2023 -

Metro Lexus responded

We're glad to know you appreciated our transparent sales approach at Metro Lexus. Thanks for recognizing Dan, Cordis, and Jeff's professionalism! We appreciate your feedback.

September 26, 2023

Lexus is great! Timely professional and listens to your concerns. The customer service is excellent. More

by MISSY3130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Mapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Malzeke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Yee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2023 -

Metro Lexus responded

Thank you for your kind feedback. Communication and attentive care are our top priorities here at Metro Lexus, so it is good to hear that you felt taken care of by our team!

August 30, 2023

Jeff Miller is one of the best service advisors I have dealt with through many various manufacturing brands in the last 40 years. He is very knowledgeable, honest, and efficient, along with excelling at More

by gvaruolo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

Metro Lexus responded

We're so glad to know that you had a great experience with Jeff and our team at Metro Lexus. It's wonderful to see your trust in us for servicing your vehicle. Thanks for the review!

July 25, 2023

Excellent customer service. The staff was pleasant, professional and efficient. Thanks Metro Lexus. July.2023 More

by dstafford2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Jul 25, 2023 -

Metro Lexus responded

We're so glad to know you had a pleasant experience with our team at Metro Lexus! Your kind words about our professionalism and efficiency mean the world to us. Thank you for choosing us, and we hope to see you back!

July 23, 2023

Great customer service. Very helpful and explained everything in good detail.I would definitely take my car here again! More

by Bob Baxter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Metro Lexus responded

Thank you for the review, Bob! We are thrilled to hear that you had a successful service experience working with the Metro Lexus team. Drive safely, and we hope to see you again down the road!

June 25, 2023

Great! Service staff is Informative & they do a great job of making everything run smooth during my stay. I would recommend them to you..... More

by stationside
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Metro Lexus responded

Thank you for the review! We appreciate the kind feedback and hope to see you again at Metro Lexus. Safe travels!

June 23, 2023

Great! Service staff is Informative, thorough, timely and professional. Will certainly return when in need. More

by CLUBMOMMY2003
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2023 -

Metro Lexus responded

Thank you for the review! We appreciate the kind feedback and hope to see you back again at Metro Lexus. Safe travels!

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