Back

Metro Lexus - Service Center

Cleveland, OH

4.9
179 Reviews

179 Reviews of Metro Lexus - Service Center

Sort by
September 24, 2024

Knowledge of the vehicles was impressive, and he took the time to understand my needs and helping me find the perfect car. More

by Natasa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abed Darwish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Yee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tysean Yorke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler LaBondano
Sep 24, 2024 -

Metro Lexus responded

Natasa, we're delighted to hear that our team at Metro Lexus was able to help you find the perfect car. Thanks for sharing your experience!

September 20, 2024

Everyone was very nice. I got helped right away. The dealership was very clean. Terry was very nice. More

by Doc9391
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Lara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler LaBondano
Sep 23, 2024 -

Metro Lexus responded

It is terrific to hear that you had such a positive experience with Terry and our team! Thank you for being a great Metro Lexus customer. Drive safely!

August 16, 2024

I appreciate how nice the valet people were and timely they were when picking my up and returning my car, I also like they where very informative on what was done to my car. It has always been a pleas More

by Sanitybell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisa Bekoscke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Metro Lexus responded

Thank you for sharing your positive experience! We're glad to hear our valet team and service staff at Metro Lexus provided timely and informative assistance. We appreciate your continued support!

August 08, 2024

Jeff was great explained everything and even had my vehicle done before he said he would. More

by MISSY3130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2024 -

Metro Lexus responded

Thank you for sharing your kind words about Jeff! We are happy to have you as a Metro Lexus customer.

June 18, 2024

I enjoy the Metro experience for maintenance . Jeff in the service dept. is always a pleasure to deal with. The process is seamless and efficient dropping off the vehicle and driving away in the l More

by Cavsnba RN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2024 -

Metro Lexus responded

Thank you for your loyalty over the past 10 years! We're delighted to hear that Jeff and our Metro Lexus service team continue to provide a seamless and efficient experience. We appreciate your trust in us!

June 18, 2024

Jeff was outstanding offering me knowledgeable information that made my decisions easy and welcoming. I appreciate the honesty, the integrity and the spirit of excellence that was exhibited to me More

by Carolyn Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2024 -

Metro Lexus responded

Carolyn, we're delighted to hear that Jeff and the Metro Lexus team provided you with such an excellent experience. Thank you for your kind words!

June 17, 2024

Great service so far. I would highly recommend. The product is top notch so hopefully I will have a for the most part carefree ownership. 😉 More

by dmape3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Candice Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tysean Yorke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Metro Lexus responded

Thanks for the recommendation! We're glad to hear you're enjoying your experience with Metro Lexus and hope you continue to have a smooth ownership journey!

June 08, 2024

Had serval accessories put on before my car was delivered & the all look as if the factory did it. More

by Paige.Short
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Metro Lexus responded

Paige, thank you for this 5-star review of Metro Lexus! We hope you have a lovely day!

May 03, 2024

Metro Lexus has always provided professional and courteous service. I have never been disappointed and will have my car serviced only there. More

by georgedroscoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2024 -

Metro Lexus responded

We're delighted to know that you've consistently had positive experiences with our service at Metro Lexus, George. We look forward to continuing this tradition of excellent customer care for your future visits!

May 01, 2024

My wife and I wanted to recognize Marisa for providing us outstanding customer service. She assisted us with setting up a scheduled maintenance for our GX. Also, she answered our questions regarding covera More

by Drewy888
Recommend Dealer
Yes
Employees Worked With
Marisa Bekoscke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Spacagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jannelle Giacomo
May 01, 2024 -

Metro Lexus responded

We're so glad to know that Marisa provided you with outstanding service at Metro Lexus. It's our goal to make every client feel valued and well-informed about their vehicle maintenance. Thanks for taking the time to share your experience!