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Midway Dodge

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.3
321 Reviews
Midway Dodge is the ideal place for the best Dodge deals on the market. Here your dreams come true as you will get the best value for your spent cash. The very best selections of the Dodge that you have been searching for can be easily found here. At the Midway Dodge you actually have the luxury of choice in the selection of the Dodge model that your heart solely desires.
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4747 S Pulaski Rd

Chicago, IL

60632

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Showing 321 reviews

May 17, 2026

Sam Tully was great! They made my first time at a dealership great. I will be back More

by MS.LAURAY82
Recommend Dealer
Yes
Employees Worked With
John Franko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Franko
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May 17, 2026

Got my vehicle serviced in less than an hour. Service tech was able to recommend a service package that fit my needs. More

by jorgegarcia12362
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santiago Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agustin Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2026 -

Midway Dodge responded

Thank you very much for the kind review! Just remeber we are here for you and anything you need!

May 11, 2026

Very kind I liked the fsct that they shared ypdates about my cars. Not good since there was no coffee or water but Augustin was very kind and explained all the info More

by Christina.aguilar1
Recommend Dealer
Yes
Employees Worked With
Agustin Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Agustin Ibarra
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May 11, 2026 -

Midway Dodge responded

THANK YOU FOR THE GREAT REVIEW OF AGUSTIN! We are currently working of getting our coffee and water machine repaired and will have that up and running soon!

May 10, 2026

I stopped in to look at a Jeep Grand Cherokee, Jimmy Chen, the salesman, assisted me along with Dane. Jimmy said he would get me approved along with a decent monthly note. He did exactly that More

by seancollins1967
Recommend Dealer
Yes
Employees Worked With
Juan Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Diaz
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May 09, 2026

Daughter had 9am appointment for oil change she didnt get out till almost noon. Asked service manager to call me and he refused. More

by blp20058
Recommend Dealer
No
Employees Worked With
Juan Diaz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Diaz
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May 10, 2026 -

Midway Dodge responded

Hello Bruce, I’m very sorry to read your review. However I would like to offer some clarification on this issue. We did speak via email and I informed you I was in a meeting and that I couldn’t call you at that particular time you wanted me to call you, then you started calling the store and yelling at my staff as well as your daughter leaving the shop and screeching her tires as she pulled out. As I explained to you previously her vehicle oil change order was generated at 8:59am and the invoice when it was completed was generated at 10:12am and that’s when she left, not at noon as you claim. I also informed you we are not an Express Oil Change Dealership and also do not take appointments for oil changes, they are first come first serve and since we open at 8:00am there was already two oil changes in front of her vehicle. I even stated that I completely understood the frustration that you felt and I did want to help you. I even extended you another $50.00 off coupon for your next service along with a free tire rotation to which you declined.

May 11, 2026 -

blp20058 responded

I never asked for a particular time for you to call. Again I totally disagree with your time table. The service receipt i have conveniently has no time stamp. But what I do have is the receipt when she paid. That shows it was almost 12 noon. So 3 hours for an oil change. Is unacceptable. With appointment or not. ALL YOU TRIED TO DO WAS DENY SHE HAD AN APPOINTMENT. (We don't set appointments for oil changes you said) When we gave the name of person who set appointment it is stateed "oh he's off that day". You can make all the stuff up more in your response but the truth is Exactly as I said it. Your customer service is horrible. We were upset, I requested to speak to you and you were more unprofessional then the service team. I understand people being busy, but instead of the horrible email you sent you could have called after. But never did. So your dealership drops the ball and I'm supposed to just accept your offer. No because with that offer of another gift card we would have to cone back. THAT WE WON'T DO! WITH THIS SAID. I'm done with Midway Dodge service or anything else. My previous reviews I was happy with buying car. If a review can't be honest then don't request them as a company.

May 11, 2026 -

Midway Dodge responded

Hey Bruce, Here is my exact email to you for transparency: "Good morning Bruce, I have been in meetings all morning and have another one at 12:30. I do apologize for the phone system not being up to par, I will have that looked into asap by my IT department. However, I was notified by my staff and the staff in sales that there was a complaint about the length of time the vehicle was here for a oil change. The vehicle oil change order was generated at 8:59am and the invoice when it was completed was generated at 10:12am. We are not a Express Oil Change Dealership. We also do not take apointments for oil changes, they are first come first serve and since we open at 8:00am there was already two oil changes in front of your vehicle. However, I understand the online system and the call center reps still scheduled it. This is not the process and it has since been corrected and the system will now not allow oil changes to be scheduled. Having any appointment is the time to write the vehicle up and take it in. It does not mean there is someone ready to work on that vehicle right then and there. I completely understand the frustation that is felt and I do want to help you because of the mix up. I am willing to extend you another $50.00 off coupon for your next service along with a free tire rotation." Also, here is your email in response: "Ok. So. No problem. You won't call got it. Its not cut and dry as that email. Well just never do business with your dealership again." There was no ball dropped, there was no "horrible customer service" also I feel as though my intial email reaching out to you was professional and straight to the point. With that being said, We at Midway Dodge hope your vehicle is doing well.

May 11, 2026 -

blp20058 responded

Listen. No need to rehash this. Were done with your dealership. Period. Mainly because of you and how you keep dragging this out. You won't even acknowledge what your dealshipbwas wrong. You try to put it on us. Bye.

April 29, 2026

very helpful no pressure very good attitude staff was hard working clean business and they worked with the information I gave and got me a vehicle More

by Ksteverson78
Recommend Dealer
Yes
Employees Worked With
EDUARDO OCHOA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : EDUARDO OCHOA
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April 24, 2026

Need a rental car partner or loaner cars, at the very least, shuttle service if you are going to keep a car more than a day More

by marionapenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Santiago Rosales
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2026 -

Midway Dodge responded

Hello. Thank you for your review. At this time we do not offer rental vehicles, loaner cars, or shuttle service. Rental vehicles can be obtained from rental companies such as Enterprise, Hertz, etc at the customer's expense and then submitted to Stellantis for reimbursment while the vehicle is still under warranty. Also, while your vehicle was in the shop, we did a courtesy shuttle for you more then once. This is something we do not normally do. We hope that everything with your vehicle is going well.

April 20, 2026

It was overall a great experience first time purchasing a Brand New Car The sales reps And the Manager Kiko was fantastic!!!! More

by bigp139
Recommend Dealer
Yes
Employees Worked With
EDUARDO OCHOA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : EDUARDO OCHOA
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April 14, 2026

Agustin was a great and concise advisor. Midway Doge staff is efficient and knowledgeable in their practice. More

by torres.abigail71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2026 -

Midway Dodge responded

Hello! Thank you so much for your review! Agustin is a customer favorite to work with! We look forward to seeing you on your next service visit!

April 13, 2026

Muy buen servicio muy atentos con la gente ayudan a uno muy bien si no entiende uno algo selo explican muy bien exelente servicio More

by carrillodora27
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
EDUARDO OCHOA
5.0
This rating includes all reviews, with more weight given to recent reviews.
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