Mike Castrucci Ford of Alexandria

I submitted an interest online for a Ford F-150 truck listed online. I received a message to contact Russell I called him and inquired if the vehicle was still available. He said “Yes”, I told him I woul listed online. I received a message to contact Russell I called him and inquired if the vehicle was still available. He said “Yes”, I told him I would be out to the dealership today. My husband and I arrive and ask for him, the vehicle is still there and we are looking at it. I introduce myself to Russell and tell him we are interested in the Ford. He tells us to hold on a minute until he finish up with a customer. While we are waiting another couple who are Caucasian walk up to the truck and start looking. He comes out of the office and says looks like they are looking at the same vehicle. Another Caucasian female sales person comes out and gives them the key and we say we were here looking first. She says “they have an appointment” she gives them the key and then Russell says you can drive it when they come back . I told him you did not offer me an appointment when I called you this morning. The couple return we are still there Russell then says there is another Ford truck he goes to get it and it is $2500 more. I told him”no thanks”. If this is the way they handle customers “I refuse to give them my business.” He had no interest in selling or being apologetic. He let a Caucasian customer that came after us get serviced before us. By the way we are Black. I will be posting on Social Media about my experience with this dealership. More

I was impressed with their transparency about the used cars I looked at. It made my decision much easier. cars I looked at. It made my decision much easier. More

The transaction went very well. Ended up with a super nice vehicle and the process was seamless. Ended up with a super nice vehicle and the process was seamless. More

Ryan made it so easy to get the deal done and delivery was smooth. We got exactly what we wanted. Would definitely buy here again! was smooth. We got exactly what we wanted. Would definitely buy here again! More

Had a great experience everyone was nice and helpful. Love my new vehicle will be going back there the next time I need a new car. Love my new vehicle will be going back there the next time I need a new car. More

Good website. Able to shop on line. I knew the salesman from a previous purchase. Able to shop on line. I knew the salesman from a previous purchase. More

Dropped our car off for routine servicing on a Monday. No word three days later, multiple phone calls to the dealership and no one has info on timeline or what work is happening on the car. Told multiple No word three days later, multiple phone calls to the dealership and no one has info on timeline or what work is happening on the car. Told multiple times that service advisor will call us back immediately only to hear nothing. Called to ask for a loaner Friday afternoon so we have a car for the weekend to be told no loaner is available and we need to pay for a local rental. Overall terrible service, responsiveness, and we will actively avoid interacting with this dealership again. If a technician is not available it’s very simple to call us, provide a timeline, and offer a loaner More

Always very respectful of my feelings as a customer. Staff is very friendly, Alex Biddle went above and beyond with his help! Staff is very friendly, Alex Biddle went above and beyond with his help! More

Kind considerate didn’t waste our time knowledgeable Car cared about us and what we wanted our fourth car there cared about us and what we wanted our fourth car there More

Always professional and very welcoming. Always no pressure about anything and always accommodating. By far way better experience than other dealerships. Always no pressure about anything and always accommodating. By far way better experience than other dealerships. More