Mike Castrucci Ford of Alexandria

My brand new car was scratched in multiple locations on the hood during a routine service appointment; left multiple messages for the service Manager still no response or resolution a month later. the hood during a routine service appointment; left multiple messages for the service Manager still no response or resolution a month later. More

First stop on my quest to buy new pickup. Was just looking on the lot and a salesman came out, Rodney Huston, approached me and and gave me all the info I needed on various models. Well I s Was just looking on the lot and a salesman came out, Rodney Huston, approached me and and gave me all the info I needed on various models. Well I stopped back couple days later with the wife to get pricing after researching other dealership pricing. His price beat all of them. Long story short ended up buying a F150 Lariat. Had bed liner sprayed in picked it up.in under a week. Rodney went thru and set up all the bells and whistles with us. First class experience with this dealership! More

The service department is what makes the dealership they have taken good care of me have taken good care of me More

Service didn't take no time. In and Out! Mike Castrucci is Awesome as always! In and Out! Mike Castrucci is Awesome as always! More

Always very professional and helpful and service work is done quickly while I wait. Evan Lykins is top notch as a service advisor. done quickly while I wait. Evan Lykins is top notch as a service advisor. More

Everyone there is always very pleasant and helpful. I have never had a bad experience at Mike Castrucci. I have never had a bad experience at Mike Castrucci. More

the service was good as always. always on time, fair price, quality work. will be back for service when required. always on time, fair price, quality work. will be back for service when required. More

Car was in good condition, trade went okay. I felt that they loaded the dealership cost to a price equal to my trade in value. Out the door the car cost to much and I never got anything for m I felt that they loaded the dealership cost to a price equal to my trade in value. Out the door the car cost to much and I never got anything for my trade in. I asked 700 and the dealership cost equaled that. You call that loading up and fat. They were very fat. I would say no more than 250 dollars for dealership cost out the door. That would leave 450 dollars for my trade in and their asking price of 2999.00. Making my cost about 25,500 with my trade in. They asked how much I wanted for my trade in and then they increased the dealership cost equal to that. Therefore I dropped the rating to three stars rather than five. I agree to pay sales tax which is six percent or near. That would have equal to about 170 dollars. Then I would have paid 130 dollars on the transfer fees. That would have left 400 dollars of my asking price for my trade in of 700 dollars. Making my final cost about 2600 dollars. More

Great customer service from the advisors. Quick turn around, upfront with pricing and upcoming services.. Quick turn around, upfront with pricing and upcoming services.. More

Evan Lykins is my service rep. He is great! Service techs are awesome too. They have kept my car problem free for years! Great communication. Evan is always helpful to me! He is great! Service techs are awesome too. They have kept my car problem free for years! Great communication. Evan is always helpful to me! More