Mike Castrucci Ford of Alexandria

Drove down to Mike Castrucci Ford of Alexandria to test drive a VW eGolf in our tired 2012 Nissan Leaf, knowing we’d need to charge up while on site. Yeah? NO. Both “free” EV chargers attached to the ma drive a VW eGolf in our tired 2012 Nissan Leaf, knowing we’d need to charge up while on site. Yeah? NO. Both “free” EV chargers attached to the main building were deliberately blocked off by massive EVs, one of which no one seemed know who owned it. The other was a dealer’s car. We trusted our sales rep to get our’s plugged in and charging while we test driving. Didn’t happen. A trickle charge did literally noting. Seriously frustrating and xxxx near hostile when it came to finally getting someone to move the dealer’s vehicle. Now I’m reading the fine print and not trusting ANY rural Ford dealership to actually have an “available” charging station. Sad that FORD dealerships don’t want to support actual customers or combatting climate change. More

They use a third party called TELECHECK to verify a check. In my case they turned down my check for $3,500 even though I had adequate funds in my checking account. check. In my case they turned down my check for $3,500 even though I had adequate funds in my checking account. More

Love my new Edge. Great experience buying it and now driving it! Plan on sticking with Ford until I don't drive anymore. Would go back to Ryan! Great experience buying it and now driving it! Plan on sticking with Ford until I don't drive anymore. Would go back to Ryan! More

Our salesman Greg Risch was very helpful in getting us the deal we were happy with on our new F150. The dealership was very easy to work with. This is the third vehicle we have purchased from the dealersh the deal we were happy with on our new F150. The dealership was very easy to work with. This is the third vehicle we have purchased from the dealership. We have been happy with the sales and service departments. More

Took my 2020 f150 here for transmission issues. It was still under Ford's power train warranty. They supposedly fixed it. Called a few weeks later to explain that the issue was not fixed. They It was still under Ford's power train warranty. They supposedly fixed it. Called a few weeks later to explain that the issue was not fixed. They told me it would be another 4 months before they could look at it again. They did say if I wanted to drop my truck off they could try to squeeze it in but it would be a minimum 3 weeks before they could look at it and I would be without a vehicle until. Ridiculous that they didn't fix it the first time and expected me to just be without a vehicle for weeks or wait another 4 months. More

Great Job done By my sales person Mike Rouch he was very knowledgeable and through. knowledgeable and through. More

The used car department was great to work with. Everything was straight forward and no hassles. Great experience overall Everything was straight forward and no hassles. Great experience overall More

It was wonderful working with the team at Mike Castrucci. They were efficient, knowledgeable, and friendly. It was a seamless purchasing experience. I recommend them to anyone. They were efficient, knowledgeable, and friendly. It was a seamless purchasing experience. I recommend them to anyone. More

The dealship was great to work with the salesman was able to answer all of me question. to answer all of me question. More

The level of professionalism and customer care at Mike Casstrucci Ford of Alexandria is unmatched! Rodney made sure our two-car purchase was seamless and the deal could not be matched by any other dealers Casstrucci Ford of Alexandria is unmatched! Rodney made sure our two-car purchase was seamless and the deal could not be matched by any other dealership! We were in the final stages of the contract when the finance manger came out to tell me that he found better savings than I had originally agreed to. He took the extra step to find the savings and to keep me informed to ensure I understood and there were no surprises in the last steps. As long as they keep treating me well, this will be the only dealership to have my business. More