Mike Castrucci Ford of Alexandria

Mike Routt is a great asset to Castrucci Ford in Alexandria. We first met Mike when we bought 2 new cars from him a few years ago. Mike really pulled through for us while we were recently looking Alexandria. We first met Mike when we bought 2 new cars from him a few years ago. Mike really pulled through for us while we were recently looking for a 3rd car, but used. We started with the Used Car Sales group there at Castrucci and when we had a situation go South with a different salesman, I reached out to Mike who stepped in and we were able to negotiate the right deal. Mike is easy to work with and keeps in touch with his customers long after the sale. We have now purchased 3 cars from Mike Routt and Castrucci Ford Alexandria. We also have the cars serviced there. They have definitely earned our business and have our recommendation! More

I called the parts department needing a hard to find part. I spoke to a gentleman named Steve. he not only found the correct part; but had it overnighted to me to save the day. He is without a doubt the part. I spoke to a gentleman named Steve. he not only found the correct part; but had it overnighted to me to save the day. He is without a doubt the best parts specialist I've ever dealt with. Management take notice!! More

Never have i once bought a car off a lot. But this first experience was the best. I had two sales people working together to help not only find me the perfect car but make sure they could get me in it same experience was the best. I had two sales people working together to help not only find me the perfect car but make sure they could get me in it same day. It took a couple weeks to find something in my price range but we got it. Russell and Andrew kept me updated weekly on any findings and prices. I instantly fell in love with the car from the minute i got in. Ive had no issues what so ever. Even during the 2 hour process of paperwork we all could joke around and have fun and make the most out of a boring situation. More

Andrew was my salesman. Typically my dad will get very frustrated with salesmen, as he’s worked around them for so long he’s quite aware of their typical strategies. Andrew was amazing! My dad and I had a frustrated with salesmen, as he’s worked around them for so long he’s quite aware of their typical strategies. Andrew was amazing! My dad and I had absolutely no problems. He was very kind and helpful and helped me purchase my first car! For a first time at a dealership, It went so much faster than I pictured. I was in and driving home to Ohio in right over an hour. When we got into financing, Jeff made sure I understood everything! It might be an hour away from my home city, but it was COMPLETELY worth driving to. It was also very easy for me to fill out Ohio paperwork, as I figured I’d have a harder time than that being out of state. Thank you all for making my car dreams come true!! More

I dealt with Kenton Shoemaker. He was professional and pleasant to work with. No pressure, no hard sell. Very patient, answered my questions, responded to my texts and overall was very helpful. pleasant to work with. No pressure, no hard sell. Very patient, answered my questions, responded to my texts and overall was very helpful. More

I was skeptical at first to go to a dealership as my credit isn't the best but they worked with me to get me into a great vehicle with affordable payments. Roger was amazing! credit isn't the best but they worked with me to get me into a great vehicle with affordable payments. Roger was amazing! More

Got what I was looking for Had a great experience. Mike helped me out and was great to work with. Took a look at some rangers and drove off the lot with one. Had a great experience. Mike helped me out and was great to work with. Took a look at some rangers and drove off the lot with one. More

Overall good experience buying my SUV. Britt was not pushy at all and allowed me to test drive multiple vehicles until i found the right fit for me. I also worked with the manager himself as well as ano pushy at all and allowed me to test drive multiple vehicles until i found the right fit for me. I also worked with the manager himself as well as another salesman Kenton, all of which were very easy going individuals and a pleasure to work with. The only complaint I have is nobody has gotten back to me about my spare key they were supposed to be looking for, as well as the navigation system that is not working. Looking back on the paper work I signed with finance, I signed a paper about key protection, and the only way that they are able to sell me key protection is if I have atleast 2 keys. I only have my one. So this is frustrating because I live 45 minutes away and I can’t just swing by and bug them about finding my spare key as well as fixing my navigation. More

Mike was very wonderful to work with, I told him what I was looking for and he delivered!! So happy with my Ford F-150 was looking for and he delivered!! So happy with my Ford F-150 More

I was in desperate need of a vehicle I had 2 SUVs in mind Andrew Wilburn was professional but at the same time down to earth. Got the SUV I wanted and was able to negotiate a great Cash price. Thanks Andrew Andrew Wilburn was professional but at the same time down to earth. Got the SUV I wanted and was able to negotiate a great Cash price. Thanks Andrew for making it a Painless Process More