Mike Castrucci Ford

I bought my Ford Fusion at this dealership in 2017 and have had it serviced here for 4 years. I had no issues until today 4/5/2021. I went for my usual "the works" which is an oil change and tire rotation. I was told that due to the lug nuts swelling on my tires, I needed special tool that cost $140. I could keep this tool in my trunk for them to use each time I came back. I asked why I needed to pay for this equipment all of a sudden especially if this is a manufacturing problem.? The service department restated that they could not rotate the tires without this tool. I told them to forget rotating the tires, and that I would NEVER be back nor will I EVER buy another Ford again. Castrucci Ford you just lost a loyal customer. Very sad and I don't have to put up with this! My husband had never heard of such a thing!!

The salesman Terri was rude and inconsiderate. The only saving grace this dealership has is a man named Glenn. I went to test drive and buy a car (cash in hand), while trying to get the car out of the lot Terri did damage to the front end. When I asked him if this damage would be fixed before sale, I got multiple answers: "We are already losing money selling this car", "It is sold as-is", and "there is no damage". This experience was the definition of sleezy. When I asked to speak to a boss I was told "he won't be here till tomorrow". Ironic since he introduced me to him not 15 minutes later. A gentlemen who also said "Nah. The mud just needs to come off. These cars are not made right, things don't line up". That's interesting.... I have before and after pictures that suggest otherwise. The simple fact that they could not own up to their own mistake and acknowledge there was damage makes me VERY nervous about what they try to pass off as viable under the hood. Absolutely WORST experience EVER. I 1000% REFUSE to EVER deal with this dealership ever again. If I could give a ZERO I would! I would not recommend to anyone.

Ryan Egan is the best guy for new car sales! He is a no nonsense, no high pressure sales. The dealership has a nice selection of new cars.

We have bought two cars from this dealer. First of all Ford as a whole has been a terrible experience. The only reason I buy is because my grandfather has a Z plan. That said we got a fusion three years ago and went back for an edge at the end of July. Multiple issues, not getting the car we thought we were getting, having to do a dealer trade, our credit being ran 2x (two hard inquires instead of one) after the dealer was not able to get the car they needed to sell us. Then we were deceived with our monthly payment and cancelling GAP. It took me forever to get ahold of someone, and when I did on two occasions the people I talked to were not helpful and seemed annoyed I even expressed concerns. Chances are we will take our business elsewhere in the future. We were also told we would be afforded some car wash coupons due to our concerns. I never heard another word about it.

This dealership is by far the best I've seen! My salesman Jimmy Davis was beyond excellent! He helped make the deal that I was good with! We did a lot the process over the phone. Drove from Virginia and when I arrived at the dealership took about an hour to finalize! Then I was on the road back home to Virginia in my new F-350. Mike Castrucci Ford will definately be my first choice when I'm in the market for a new set of wheels next time!

The purchase was very easy. It was a no pressure atmosphere. They answered questions and showed me what they had that I wanted. Everyone was helpful, friendly and easy to talk to. Best car purchasing experience I have ever had.

Recently purchased a 2017 Ford F-150 from Mike Castrucci Ford in Milford. Our first purchase with this dealership and we will definitely be back. Kyle Dawson made our entire buying process seamless and he was very prepared with the truck when we arrived after just one quick phone call. All told, we spent just less than 2 hours there, including the test drive. Thanks again, MCF!

Hello I took my 2006 Pontiac G6 to Mike Castrucci Ford they got it in they found out what the problem was they called me supplied me with a service vehicle the car was taken care of it was fixed on time when they told me it would be done and for all the work they did the price was very reasonable thank you been cast jersey and Amanda

I bought my 2020 Explorer from Seth Caldwell and he made the process painless. He had the cars ready for me to drive and most of the prep work for the sale was done over the phone, so I was out the door in less than an hour on purchase day.

2020, F450 Lariat. This is the 5th vehicle we have purchased from Mike Castrucci in the past 4 years. 4 from Alexandria and now 1 from Milford. On a scale from 1 to 10 for a total positive buying experience I would rate at 10. Our salesman worked every angle for us to get the possible deal. Both sites are top notch and Seth Caldwell at the Milford store is a Salesperson you need to see if your looking for a new Ford.