Mike Reichenbach Ford Lincoln

Took 4 attempts over twi days to contact service dept. request for call back ignored request for call back ignored More

I love my new mustang Roush, I had a great salesman! But not changing the oil in the car and giving me only a quarter of a tank of gas and no satellite radio trial I think was a little cheap But not changing the oil in the car and giving me only a quarter of a tank of gas and no satellite radio trial I think was a little cheap More

We had been looking online at several different Ford Edge for a 200 mile range and a lot of them were over priced, not clean, had issues and or had too many miles for what we wanted. We came across this one for a 200 mile range and a lot of them were over priced, not clean, had issues and or had too many miles for what we wanted. We came across this one and was going to call on the 17th, but Beverly beat us to the call. she called and talked with us about this car and explained everything to us about it. She gladly answered all our question that we had and when we had other concerns she took pictures and found out the answers to make us feel at ease to make the 2 1/2 hr drive down from Charlotte NC to look at this car. We stayed in contact hoping the car would be there when we finally got time to go look at the car. Friday evening she told us the vehicle was still there. we assured her we would be down there around lunch time and ask not to sell it. When we got there on the 29th she was outside waiting on us and welcomed us. She was just as nice and helpful in person as she was on the phone. since raining she brought the car over under the canopy to let us look at it and it was everything she had said it was; very clean, well maintained, and looked great. She let us take it on test drive and come back and discuss things in private. We decided it was the one we wanted.. paperwork was simple and fast. and Bill in Finance was nice and got us the extended warranty that fit our needs and didn't try to over sell us. Thank you Beverly for all your hard work that you went above and beyond to make sure we got a great deal and left happy and satisfied. More

Worst Ford service department I have ever had to deal with. This is not a complaint about one bad visit, this is a comment about my experience of multiple visits over a 7 year period. This service depar with. This is not a complaint about one bad visit, this is a comment about my experience of multiple visits over a 7 year period. This service department has the most arrogant and argumentative people I have ever met. Some are very poorly trained. Forget trying to reach anyone by phone. Once you get put on hold you will eventually be redirected to a voice mail that full and unable to take messages. Forget getting a callback on the status of your car. Workmanship is poor. Attention to detail is non existent. I suggest to everyone to look to other options first. This group acts like they are doing you a favor by working on your vehicle. More

It is very hard to get service I’ve tried to get service for two months and finally got a appointment from a month from now this is not acceptable for two months and finally got a appointment from a month from now this is not acceptable More

Very easy to work with. Great customer service. Wait time was minimal. Doug was wonderful and helpful. Will definitely return in the future. Great customer service. Wait time was minimal. Doug was wonderful and helpful. Will definitely return in the future. More

Great service and great price! You can tell they are interested in making you a repeat customer as opposed to a one time transaction. You can tell they are interested in making you a repeat customer as opposed to a one time transaction. More

I’ve always had excellent service with kindness and respect from everyone I’ve encountered. respect from everyone I’ve encountered. More

Service dept is always so nice. Jaime was awesome and super helpful!! I had to wait a while but everyone was nice and gracious(I had my 2 yr old with me the whole time) Keep up the good work! super helpful!! I had to wait a while but everyone was nice and gracious(I had my 2 yr old with me the whole time) Keep up the good work! More

The team at Mike Reichenbach Ford did a great job helping me order and deliver a bronco out of state. Very professional 10/10 me order and deliver a bronco out of state. Very professional 10/10 More