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Miracle Ford

Gallatin, TN

4.7
868 Reviews
We appreciate you taking the time to research Miracle Ford on DealerRater. At Miracle Ford we offer an extensive selection of new Ford and used vehicles (including Ford Certified Pre-Owned), with a variety of financing options, convenient vehicle service hours, and quality Ford parts. Our knowledgeable and welcoming staff strives to offer the very best in customer service. With a high dealership rating, we have proven to exceed the expectations of our customers and will proudly continue to do so. Visit our dealership to meet the team and get started with your vehicle purchase today!
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1394 Nashville Pike

Gallatin, TN

37066

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Showing 868 reviews

July 20, 2018

Customer satisfaction Could not have asked for a better car buying experience. Gator Smith was patient and accommodating even before I made a trip to the dealership. Local More

by Mrs.Odeneal
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sandra Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gator Smith
Jul 20, 2018 -

Miracle Ford responded

Mrs Odeneal, Thank you very much for your nice review! We’re so pleased that your experience was as easy and pleasant as you said. Gator and Sandra do a great job for us and are always professional and engaging. We greatly appreciate your purchase and thank you for choosing Miracle Ford. We look forward to seeing you back for your regular maintenance.

July 19, 2018

Great Customer Service The employees at Miracle Ford made purchasing a vehicle easy without the sales pitches and playbooks you see at other dealerships. They were friendly, More

by Thomas123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken "KJ" Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2018 -

Miracle Ford responded

Thomas123, Thank you for taking the time to post a review! We are very happy that our sales process was easy, straightforward and honest. It is that type of approach that we feel is the best way to serve our customers. Thanks also for the 5 star rating for Jim Morgan and Ken Johnson. We hope you get great service from your new Ford and we look forward to sharing a cup of coffee during your maintenance visits.

July 19, 2018

Great Customer Service!! The salesman we dealt with was very nice, and made us feel very comfortable,made purchasing our new vehicle very easy. He explained everything to us a More

by Allison10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Piper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2018 -

Miracle Ford responded

Allison10, Thank you so much for taking the time to review Charlie Piper and for your new Ford purchase. We understand that a buying a vehicle is a big decision and investment, so making sure our customers understand every aspect of the purchase is very important to us. We're pleased to have received your top rating. Allison10, you're definitely a "10" in our opinion! We hope your Ford serves you well for years to come.

July 18, 2018

Good experience The person we dealt with was very knowledgeable and did not pressure you. We have dealt with Miracle Ford in the service of our vehicles and we have More

by Holland123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sandra Jones
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gator Smith
Jul 18, 2018 -

Miracle Ford responded

Holland123, Thank you for the nice review! We’re pleased that we were able to help you move from a service customer to a satisfied sales customer. Gator and Sandra work hard for their customers and it appears that you experienced their professionalism firsthand. We look forward to seeing you back for your regular maintenance. Thanks again for your purchase!

July 16, 2018

My gratitude to the employees of this dealership The showroom and the entire dealership so immaculate. The personnel I can in contact with were so professional and helpful. A dealership that I wo More

by Ken
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandra Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Aguilar, Jay Clemmons
Jul 17, 2018 -

Miracle Ford responded

Ken, Thank you so much for the very nice review and your 5 star rating! We take pride in our dealership facility and work to keep it looking nice. A facility is a building but employees make it a business. Happy professional employees make it a business people want to visit and spend money in. We're fortunate to have employees like Juan, Sandra and Jay that make our dealership a place where people enjoy coming to and comfortable enough to make large purchase decisions. We thank you again for your purchase and we look forward to seeing you regularly for your vehicle maintenance.

July 14, 2018

Great experience Chris was great. The process saved me a lot of time Chris met me to do the test drive and the next day met me to purchase the vehicle. Chris was very More

by Gru
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Fitts
Jul 14, 2018 -

Miracle Ford responded

Gru, Thank you for taking the time to write a review and for Chris Fitts 5 star rating! Chris is a recent addition to Miracle Ford’s staff and we are thrilled to have him. He brings years of experience and professionalism to our team. He has shown leadership, sincerity, and a desire to keep his customers happy. We are very fortunate to have him and glad that you experienced him first hand. Thank you again.

July 14, 2018

Highly Recommend Gator Smith did a great job. Very low pressure and easy to work with. Dealership as a whole was the same way. I appreciated the process very much More

by RayMurph
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sandra Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gator Smith
Jul 14, 2018 -

Miracle Ford responded

RayMurph, thank you very much for taking the time to review our dealership. We are very pleased we were able to earn your five star rating and that our process was low pressure and easy. We understand that is what our customers want and we work hard and make adjustments every day to keep it that way. We hope you have many trouble free years of service.

July 11, 2018

The best The easiest car buying experience I’ve ever had. All associates were amazing from start to finish. Kenneth Johnson and Jay made the car buying experie More

by Shannon Dyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Galvin Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken "KJ" Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Hopper, Dan Joiner, Marty Denson, Jay Clemmons
Jul 12, 2018 -

Miracle Ford responded

Shannon Dyer, Thank you very much for the 5 star rating of so many of our employees! We're all very pleased that your purchase was a one of a kind experience. It is rewarding and humbling at the same time. We all look forward to seeing you back again for your regular maintenance.

July 09, 2018

Treated with the up most respect and patience. I Highly recommend the service of this company if you're in the market to purchase a vehicle. No high pressure, I was shown multiple vehicles at my di More

by Mr. Pleased
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Piper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Clemmons
Jul 10, 2018 -

Miracle Ford responded

Mr Pleased, Thank you for your purchase and for taking the time to review us. We're pleased that you purchase went so smoothly. The 5 star rating going from salesperson, to sales manager to finance manager show how we strive to operate as you experienced--from the salesperson who is the expert on the vehicle particulars, to the sales manager who navigates getting the sale to work for your budget, to the finance manager who finalizes the paperwork. Glad it worked out easy peasy!

July 07, 2018

Excellent Customer Service!!! Went to the dealership, not having to trade, but entertaining the idea. We went in, and explained all of our expectations. The expectations included w More

by Terry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sandra Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Aguilar, Jay Clemmons
Jul 07, 2018 -

Miracle Ford responded

Terry, Thank you for your great review! We are not only pleased to have earned the five star rating but we’re very happy about the detail that you explained in writing this. It can sometimes take time to make a vehicle purchase, but you expressing that we met your expectations and kept you informed all along the way is very satisfying. This is a constant focus of our training. Thank you for recognizing Juan, Sandra and Jay. Thank you for your purchase and we look forward to seeing you when you do your regular vehicle maintenance.

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