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Miracle Ford

Gallatin, TN

4.7
863 Reviews
We appreciate you taking the time to research Miracle Ford on DealerRater. At Miracle Ford we offer an extensive selection of new Ford and used vehicles (including Ford Certified Pre-Owned), with a variety of financing options, convenient vehicle service hours, and quality Ford parts. Our knowledgeable and welcoming staff strives to offer the very best in customer service. With a high dealership rating, we have proven to exceed the expectations of our customers and will proudly continue to do so. Visit our dealership to meet the team and get started with your vehicle purchase today!
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1394 Nashville Pike

Gallatin, TN

37066

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Showing 863 reviews

July 14, 2018

Great experience Chris was great. The process saved me a lot of time Chris met me to do the test drive and the next day met me to purchase the vehicle. Chris was very More

by Gru
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Fitts
Jul 14, 2018 -

Miracle Ford responded

Gru, Thank you for taking the time to write a review and for Chris Fitts 5 star rating! Chris is a recent addition to Miracle Ford’s staff and we are thrilled to have him. He brings years of experience and professionalism to our team. He has shown leadership, sincerity, and a desire to keep his customers happy. We are very fortunate to have him and glad that you experienced him first hand. Thank you again.

July 14, 2018

Highly Recommend Gator Smith did a great job. Very low pressure and easy to work with. Dealership as a whole was the same way. I appreciated the process very much More

by RayMurph
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sandra Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gator Smith
Jul 14, 2018 -

Miracle Ford responded

RayMurph, thank you very much for taking the time to review our dealership. We are very pleased we were able to earn your five star rating and that our process was low pressure and easy. We understand that is what our customers want and we work hard and make adjustments every day to keep it that way. We hope you have many trouble free years of service.

July 11, 2018

The best The easiest car buying experience I’ve ever had. All associates were amazing from start to finish. Kenneth Johnson and Jay made the car buying experie More

by Shannon Dyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Galvin Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken "KJ" Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Hopper, Dan Joiner, Marty Denson, Jay Clemmons
Jul 12, 2018 -

Miracle Ford responded

Shannon Dyer, Thank you very much for the 5 star rating of so many of our employees! We're all very pleased that your purchase was a one of a kind experience. It is rewarding and humbling at the same time. We all look forward to seeing you back again for your regular maintenance.

July 09, 2018

Treated with the up most respect and patience. I Highly recommend the service of this company if you're in the market to purchase a vehicle. No high pressure, I was shown multiple vehicles at my di More

by Mr. Pleased
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Piper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Clemmons
Jul 10, 2018 -

Miracle Ford responded

Mr Pleased, Thank you for your purchase and for taking the time to review us. We're pleased that you purchase went so smoothly. The 5 star rating going from salesperson, to sales manager to finance manager show how we strive to operate as you experienced--from the salesperson who is the expert on the vehicle particulars, to the sales manager who navigates getting the sale to work for your budget, to the finance manager who finalizes the paperwork. Glad it worked out easy peasy!

July 07, 2018

Had great experience trading @ Miracle Friendly, people, from greeter, salesman, to mangers,& finance manager . Everything was Great. Love miracle Ford. Thank you so much for everything you More

by Sampilc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Odell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Piper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2018 -

Miracle Ford responded

Sampilc, Thank you for the nice review. We especially appreciate you as a repeat customer. As with most businesses, we understand the value of a long time, repeat buyer who also uses our service department for maintenance and repair. These are a businesses most treasured customers. We cannot thank you enough and we look forward to more years of being able to serve your needs.

July 07, 2018

Excellent Customer Service!!! Went to the dealership, not having to trade, but entertaining the idea. We went in, and explained all of our expectations. The expectations included w More

by Terry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sandra Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Aguilar, Jay Clemmons
Jul 07, 2018 -

Miracle Ford responded

Terry, Thank you for your great review! We are not only pleased to have earned the five star rating but we’re very happy about the detail that you explained in writing this. It can sometimes take time to make a vehicle purchase, but you expressing that we met your expectations and kept you informed all along the way is very satisfying. This is a constant focus of our training. Thank you for recognizing Juan, Sandra and Jay. Thank you for your purchase and we look forward to seeing you when you do your regular vehicle maintenance.

July 03, 2018

Awesome Sales and Financing Services I had went to two other dealerships before I had went to Miracle Ford in Gallitan TN. The two I went to before Miracle Ford didn't treat me right. Mir More

by snitey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sandra Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Clouse
Jul 05, 2018 -

Miracle Ford responded

Snitey, Thank you for the great review! We appreciate your business and only wish you had chosen us first! Ha, Ha. One of our philosophies as a local, family owned and operated business is to treat our customers like family. It's nice to read that you felt that atmosphere. It's important to us to maintain that atmosphere all the time in all departments. We really appreciate your purchase and we look forward to seeing you back for your regular maintenance.

July 01, 2018

Credit Issues Due to losing a job and major health issues during this time, my credit suffered. Gator and the finance team helped me thru the issues and I was able More

by Ken
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandra Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gator Smith
Jul 05, 2018 -

Miracle Ford responded

Ken, Thank you for the nice review! We see good folks like you that have had bad things happen to them all too often. Because of long term relationships we've had with different lenders, we can help folks with less than perfect credit. We're pleased that we could help you and we hope this becomes a step in helping to rebuild your credit. We wish you many years of good service and look forward to helping you again in the future.

June 29, 2018

Great Experience I went into Miracle Ford just checking out the possibility of trading my vehicle. From the moment of my inquiry to the end of the deal Gator and the m More

by StrongArmyMom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sandra Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gator Smith
Jul 05, 2018 -

Miracle Ford responded

StrongArmyMom, Thank you for very much for the 5 star review. It appears as though your purchase took a few steps and it's nice to see that we kept pace with you and answered your questions to the point where you were comfortable enough to say yes. We understand that buying a car is a big purchase, so we realize it can take time and consideration on the customer's part. We are happy to have Gator and Sandra on our staff. Their professionalism is evident in how you wrote about them. Thanks again!

June 28, 2018

Amazing!!! I had the most amazing team help with my Mustang purchase. Juan A was the best Salesman!!! The Manager worked to get me the best deal Financially to More

by MustangSally
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Aguilar, Jay Clemmons
Jul 05, 2018 -

Miracle Ford responded

MustangSally, Thank you for your purchase and your nice review! We're happy that we were able to help you get your Mustang, but "you've got to slow that Mustang Down!" Ha, Ha! We hope you have many years of good service and we look forward to seeing you back for your regular maintenance.

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