Mitchell Volvo of Simsbury

Very friendly and courteous. They were very informative and very friendly. Our sales person was very good. They were very informative and very friendly. Our sales person was very good. More

The service writer, Mr. Norton, is very friendly, courteous, and knowledgeable. He ensured that the service was not only done, but over and above. The visit was for the se Norton, is very friendly, courteous, and knowledgeable. He ensured that the service was not only done, but over and above. The visit was for the second service. It was finished before promised, and included a wash. I’m very happy with this visit. More

Dealer was very accommodating however, it was in to have the air conditioning fixed and it stopped working less than 4 hours after I picked it up. the air conditioning fixed and it stopped working less than 4 hours after I picked it up. More

Mitchell Volvo is a great dealer. I totally recommend them for their great customer service. I totally recommend them for their great customer service. More

My hood was damaged in a small accident. The body shop at the dealership kept me informed through out the process. Informed me that there maybe more work to blend the hood with the fender The body shop at the dealership kept me informed through out the process. Informed me that there maybe more work to blend the hood with the fender and explained why. The whole process felt very comfortable and the car looks amazing! I would recommend the dealership and body shop to anyone who asks! Thank you very much!!! More

Easy scheduling. Great service and communication. I recently moved to the area and was thrilled to find this Volvo dealer nextdoor. Great service and communication. I recently moved to the area and was thrilled to find this Volvo dealer nextdoor. More

Jessica was very professional and was so nice to work with. She was clearly very knowledgeable about the Volvo brand as well as with the details/features and benefits of the specific vehicle that I purch with. She was clearly very knowledgeable about the Volvo brand as well as with the details/features and benefits of the specific vehicle that I purchased. More

I am giving one star, because 0 starts is not an option. My experience there today was disgusting!!! A saleswoman worked with me as I was looking at a specific pre-owned vehicle I had researched onlin My experience there today was disgusting!!! A saleswoman worked with me as I was looking at a specific pre-owned vehicle I had researched online. After only 10 minute she told me we weren't worth her time to work with. What??? That was pretty horrible thing to say. She refused to even look at my Trade -In. Told me that if I was not willing to pay their prices including all of of their fees (their new destination charge is $1499.00) and do their financing, that I was not worth her time. We didn't even get to the point of looking at the cars or assessing my trade to see where I stood. She even refused to let me see the car or take it for a test drive. I am a brown person. And I left feeling that this must have been a factor. She made an assumption based on something I don't understand and decided to get me and my wife out of there. I have never had this type of experience before. She was rude and insulting. Very sad about this because I bought a car from them 15 years ago when they still sold Saab. And I my father in law used to work there back then. They have changed a lot since then. All negative from my experience today. I would advise everyone to steer clear of this dealership. More

Overall great dealership. Service department goes beyond to take care of customers concerns and makes sure they are fully addressed to our and their satisfaction. Car was rep Service department goes beyond to take care of customers concerns and makes sure they are fully addressed to our and their satisfaction. Car was repaired properly and even cleaned More

Frustrating - my car has been there for 42 days and still not ready. The only communication I get is when I call and then it is not very specific as to what exactly the hold up is or when it will be done. not ready. The only communication I get is when I call and then it is not very specific as to what exactly the hold up is or when it will be done. More