Mohawk Honda

CPO Honda Pilot purchase I went in at 11:30 and drove home in my new Certified Preowned Pilot in the afternoon. Start to finish in little over a lunch break. I went in at 11:30 and drove home in my new Certified Preowned Pilot in the afternoon. Start to finish in little over a lunch break. More

Excellent! My purchase of new 2016 CR-V from Travis Landry, Mohawk Honda was a pleasant experience. My salesperson, Travis Landry was easy to work with. We were My purchase of new 2016 CR-V from Travis Landry, Mohawk Honda was a pleasant experience. My salesperson, Travis Landry was easy to work with. We were treated with respect, as well. More

Fair, knowledgeable, transparent. I walked into Mohawk Honda generally knowing what I wanted. I was looking for a certified Honda Accord with <30k miles. After test driving several veh I walked into Mohawk Honda generally knowing what I wanted. I was looking for a certified Honda Accord with <30k miles. After test driving several vehicles with Travis Landry, I was able to get a great deal on an Accord that fit all my criteria. Financing was easy and I got a better rate than I would have through my credit union. I highly recommend this dealership! More

Great experience! I can truly say I thoroughly enjoyed my car searching and finding process with Mohawk Honda! I worked with Brian McKenna specifically and could not ha I can truly say I thoroughly enjoyed my car searching and finding process with Mohawk Honda! I worked with Brian McKenna specifically and could not have asked for a more hassle free, professional and attentive salesman. I didn't feel rushed, which has been the case at other dealerships. Brian went above and beyond by staying late on pickup day to ensure all paperwork was signed and I was settled into my new CR-V SE. Scott Risley and Greg Johnson the General Sales Manager were also involved in my experience and were both very helpful, professional and polite. Lastly, Derick Lahut was a tremendous help assisting me with linking my phone to my new car and teaching me a few fantastic things about the car (like how to upload pictures through the USB drive). Overall, I had a great experience at Mohawk Honda and I will be referring friends and family here! More

My 2016 CR-V Lease Hello, This is my second lease with Mohawk Honda and I am very pleased with my car. I was very fortunate to have Brad Cittadino once again as my sa Hello, This is my second lease with Mohawk Honda and I am very pleased with my car. I was very fortunate to have Brad Cittadino once again as my sales representative. After Kelly Simone got me interested in the exchange program and took me to see Brad I knew I was in good hands and would be taken care of. Both of these individuals are very professional and made my transition to a new car quick and painless. My thanks to both of them for their kind, courteous and expedient service. I would definitely recommend Mohawk Honda to anyone seeking an automobile. Thank you very much. VR, Ernie Perretta More

Excellent Customer Service!!!! Customer service was excellent!!! Really made you feel welcomed, and worked with you for what you wanted in a vehicle. I highly recommend to anyone th Customer service was excellent!!! Really made you feel welcomed, and worked with you for what you wanted in a vehicle. I highly recommend to anyone that is looking for a vehicle to go to Mohawk Honda and give them a chance. More

Truly Wonderful Experience! My husband and I just leased our second vehicle from Mohawk Honda and we couldn't be happier! Our first car was a 2014 CR-V EX for myself and we just My husband and I just leased our second vehicle from Mohawk Honda and we couldn't be happier! Our first car was a 2014 CR-V EX for myself and we just got the 2016 Accord EX for my husband. We were able to work through most of the details with Lindsey over the phone before even coming in. Once we were at the dealership, we took a couple test drives and went home to think about our options over the weekend. By the time we made our decision on that Monday all we had to do was call Lindsey up and let her know which car we decided on. She got right to work and we drove off the lot a few hours later! Johnna helped walk us through all the final paperwork and she was great too! More

2016 Honda HR-V Crossover Joe and Nick were a pleasure to work with. The whole experience was quick and easy. Negotiations were fair and professional. I would highly recomme Joe and Nick were a pleasure to work with. The whole experience was quick and easy. Negotiations were fair and professional. I would highly recommend Mohawk Honda, Joe, and Nick! More

Watch Out For Last Minute Hidden Fees My first interaction with Mohawk Honda came from online research. Scott Risley gave me an initial vehicle estimate and scheduled me an appointment fo My first interaction with Mohawk Honda came from online research. Scott Risley gave me an initial vehicle estimate and scheduled me an appointment for a test drive. I visited Mohawk Honda four times in two weeks over the course of my buying experience. Lindsey Haraden, my sales consultant was extremely knowledgeable and went above and beyond to provide me multiple test drives and make my buying experience as pleasant as possible. Unfortunately, working with Mohawk Honda management, my purchase was unnecessarily delayed on multiple dates for a variety of reasons. Mohawk Honda did not have the exact vehicle I was looking for in stock. My vehicle took several days to find, deliver, equip, and prepare for turnover. My trade-in vehicle was not given proper consideration on my first visit. On my second visit, after an extended test drive, it took another two hours for Mohawk Honda management to come to terms with, and agree upon a trade-in price for my used car. We then finally agreed upon a down payment amount with financing which also included any other tax, registration, or other fees. It was at this time the question was asked, will there be any other additional fees or costs before I could take possession of the vehicle. I was assured by multiple sales and finance managers that there would be no additional fees or surprises before I could take delivery. Unfortunately however Mohawk Honda then hit me with a last minute additional $95 bank loan financing fee on the same day I was supposed to pick up my new vehicle. I refused to pay the last minute hidden fees and it took Mohawk Honda Management another two hours to correctly process the revised paperwork, minus the hidden fee. I was finally able to take possession of my new CR-V EX-L AWD w/ Navigation. The delivery coordinator Derek Lahut was very knowledgeable and did an excellent job reviewing the vehicle bumper to bumper including all the electronics. The vehicle looked great and I was very happy to finally be on my way. ______________________________ My response to the response sent by Mohawk Honda and Jeff Haraden: Jeff Haraden, If you had bothered to actually read my review you would have seen my negative criticism was in no way directed at Lindsey, Scott, or Derek, but rather the sales and financing managers who I intentionally left unnamed as a courtesy. It was the sales and financing managers who failed to disclose the last minute hidden financing fee which resulted in the negative review. Last Saturday I was very clear in my questions regarding any other last minute fees or charges in addition to my final agreed upon down payment. I was reassured by multiple managers that there would be no additional charges. I have no doubt Mohawk Honda hits all their customers with these or other last minute hidden charges. In my case however I was fortunate enough to be in a position where I could walk away and cancel the deal if the problem was not corrected. Other customers I have no doubt simply pay the last minute additional hidden fees out of necessity. ____________________ My Additional Response after Mohawk Honda offered me 3 free vehicle services in exchange for removing this online review. Please see below… Lindsey, Because of you my experience with Mohawk Honda was mostly a positive one. Please do not feel the need to apologize for other people’s mistakes. While I am sure Mohawk Honda believes they are being generous by offering me a few free services, I think they are totally missing the bigger picture as to why I was so disappointed with them. In my case specifically, a $95 surprise additional fee after everything else was supposed to be said and done is not a huge financial hardship. For a lot of other people and families however a budgeting surprise like that could mean the difference between being able to put food on the table, medication for a loved one, or being able to afford a reliable vehicle to get to and from a much needed job. I would have been infinitely happier if you had instead told me my issue had been personally reviewed by the Mohawk Honda President and as a result all employees in the sales side of things are now being instructed to give full disclosure to any potential customers explaining any and all fees upfront associated with the car buying experience including, but not limited to… For example in my case… The Annual Safety Inspection $10.00, Registration $64.00, Tire Disposal Fee $2.50 each for a total of $12.50, Paperwork Processing Fee $75.00, and of course, that last minute Bank Financing Application Fee of $95.00. Also, another possible fee for some customers may potentially include the need for Accident Stop Gap Insurance Protection which I was told would have been an extra $150.00 on top of my regular pre-existing car insurance. Then of course there was the extra labor charge for the installation of the selected accessories. In my case at least those labor charges were clarified up front. In my case most of the above listed charges were bundled into my initial down payment, but obviously not all of them as I believe should have been the case. I am not asking Mohawk Honda for compensation for my own lost time and trouble so much as I am challenging Mohawk Honda to name a real and lasting policy and procedure solution so what happened to me does not happen again to someone else in the future. Respectfully, Brian ________________ Update as of 03/20/2016 Brian, In your review you selected myself, scott and Derek. The score given was 3 stars. You describe a great experience with us yet give us an unsatisfactory score. It's a miss representation of the services I provided you. You did not select either of my managers whom which you had issue you with. I am now embarrassed at the length of the review and will not continue to discuss it. Respectfully Lindsey _________________ Lindsey, Your criticism of my review rating score may be perfectly fair and accurate. It completely fails however to address a long term solution to my core complaint. Tell me what policy and procedural changes Mohawk Honda plans to put in place to prevent what happened to me from happening to any future customers and I will then consider removing this review. Respectfully, Brian _____________________ Brian, I don't wish to continue to discuss this with you. If you like to further discuss please contact my director of operations Andy. He can be reach at 370-4911 ext 172. Lindsey ___________________________ More