Moore Buick GMC - Service Center

The staff at Moore Buick are friendly and knowledgeable. (Derrick Black) kept me updated on the status of my vehicle. I recommend this dealership to anyone looking for great, friendly service. (Derrick Black) kept me updated on the status of my vehicle. I recommend this dealership to anyone looking for great, friendly service. More

Derrick always provides great service. The whole staff at Moore are friendly and efficient. I recommend Moore and Derrick in particular to anyone. The whole staff at Moore are friendly and efficient. I recommend Moore and Derrick in particular to anyone. More

My service provider was very knowledgeable. She explained everything to me. In past we had under rated services. But the service department has come a long way. She explained everything to me. In past we had under rated services. But the service department has come a long way. More

Great customer service! Always a pleasure dealing with representatives. The waiting room is comfortable and great to wait in for quick services. Always a pleasure dealing with representatives. The waiting room is comfortable and great to wait in for quick services. More

On my last service, Dakota Sinks was my service provider. While dropping off my vehicle we had a discussion about the service I had requested. When I mentioned the alignment, she asked if it was pulling le While dropping off my vehicle we had a discussion about the service I had requested. When I mentioned the alignment, she asked if it was pulling left or right. I explained that while driving on the interstate, when the vehicle speed went over 70, the vehicle had a slight vibration. Dakota indicated that this sounded more like a balancing issue, than an alignment. When I retrieved my vehicle she indicated that is was out of balance and did not need an alignment. The result, a lower service charge. Her caring goes above and beyond. Just goes to show how much the service writers care. More

Derrick and the service staff put the " S " in service. They are very courteous and professional and the work is done on time ! They are very courteous and professional and the work is done on time ! More

I bring both my vehicles to Moore Buick GMC for all their service, because i know i can trust them to do what is needed, do it professionally, and do it on time at a good value ! service, because i know i can trust them to do what is needed, do it professionally, and do it on time at a good value ! More

Service was done in a timely manner and everyone was very polite and helpful with everything. polite and helpful with everything. More

Working with Mr. Hines was the best experience I've ever had buying a car (5th vehicle purchase). I was in and out, and he made the process so smooth. I will definit Hines was the best experience I've ever had buying a car (5th vehicle purchase). I was in and out, and he made the process so smooth. I will definitely be a continuous buyer from Moore Buick. More

I brought my truck in due to oil leaks back in may. I was told parts will be ordered and I would get a call as soon as they show up. After waiting roughly 2 months I call back to figure out what is goi I was told parts will be ordered and I would get a call as soon as they show up. After waiting roughly 2 months I call back to figure out what is going on just to be told that the “claim expired so I need to come back in” when I asked if the parts were at least there I was told the parts were never ordered. When I brought the truck back in to be reevaluated I also informed Derrick of some rust issues on the hood hinges and was told that he would bring the truck to jeep to get them to evaluate the rust while the truck was in for repairs. I was told that a loaner would be provided and that my truck would be in the shop the very next week. When I was called to bring in the truck I was told a loaner was not available. When I picked the truck up I was told that he never brought to jeep to get the rust looked at. In addition the service invoice stated that the oil was cleaned up when in fact the valve covers are still caked in oil. Derrick lied to me on multiple occasions and instead of owning up to his mistakes he continued to lie and did not try to fix the problem at all. More