Morong-Falmouth

I bought my new to me Mazda CX5 at Morong. My salesman Vici was awesome! Although he was super busy he made time to make sure I was not rushed and made the decision that was right for me! My salesman Vici was awesome! Although he was super busy he made time to make sure I was not rushed and made the decision that was right for me! More

Morong Falmouth was excellent- I will keep going back here for all my vehicles. I shopped around and the deal I got here was FAR better than anywhere else in Maine and MA. Genuine and trustworthy- they m here for all my vehicles. I shopped around and the deal I got here was FAR better than anywhere else in Maine and MA. Genuine and trustworthy- they made the whole experience so much less stressful. Also- just love my new VWID.4 🏆🏆🏆 More

On the sales side, Carmen was fantastic! She was knowledgeable and kind through the process and held my hand through the more confusing parts of the car buying experience. I would definitely She was knowledgeable and kind through the process and held my hand through the more confusing parts of the car buying experience. I would definitely seek out Carmen again to sell me another car in the future. More

Ted helped me out with the purchase of my new Porsche! From the first phone call at 10am on a Saturday, to driving away with it later that day— he made everything smooth and seamless! Drove all the way fr From the first phone call at 10am on a Saturday, to driving away with it later that day— he made everything smooth and seamless! Drove all the way from Boston, it was worth it. Go see Ted! 10/10 would buy from him again More

Vici made the process very easy and was helpful to ask questions, flexible to accommodate my schedule, and was very responsive to my needs. I would highly recommend his service. questions, flexible to accommodate my schedule, and was very responsive to my needs. I would highly recommend his service. More

Excellent service friendly salesman. Good review with Vincent all together a very positive and pleasurable experience. Good review with Vincent all together a very positive and pleasurable experience. More

Had the worst experience here in decades. First had trouble scheduling a 40K service for my leased Macan. Website and phone numbers with old and incorrect data. Could not even schedule throug First had trouble scheduling a 40K service for my leased Macan. Website and phone numbers with old and incorrect data. Could not even schedule through Porsche app. Finally got appointment and received multiple email reminders. Dropped it off on scheduled day and time and a shuttle ride to work. At 4pm that day, I had not received an update or arrangement for pickup back to dealership. I had to call several times, no answer. Finally spoke to Tyler who said Payson was checking status. They said the car should be done by days end and they would let me know if there were any concerns, completion status and payment authorization. We agreed I would pick up after hours. Arrived to pick up and vehicle was not in the location they said it would be. I never heard back about the car and to get authorization to pay. No paperwork was left in the car. I expected a call the next day to go over the findings and pay the bill. 4 days later, I attempted to email Payson, the Porsche service manager. I could not find his email information on their website. I emailed Matt who is the general manager. He responded in a matter of hours while on vacation outside the US and said he would address it. Since It was a weekend, I expected contact Monday morning. At 2pm Monday, I received a voicemail from Payson. No apology, just said he would email me my paperwork that afternoon and left his phone number. It’s now Tuesday and I do not have an email. At least my credit card has not been charged. Beyond frustrating. Attention to detail. Customer service. Saying you are sorry and that’s not how you want to treat customers. I did not get that from Payson. However, Matt and Parker Sowles were extremely responsive, apologetic and worked hard to rectify the situation. I am confident now they are working hard to improve the customer experience so i am hopeful for my next visit. Thank you! More

My experience at Morong Falmouth went so smoothly. I worked with Vici, and he was so personable. He answered all questions I had, and I didn’t feel pressured at all. He made the process very easy! I h I worked with Vici, and he was so personable. He answered all questions I had, and I didn’t feel pressured at all. He made the process very easy! I highly recommend this dealership More

Great experience buying with morong Falmouth VW. Vici was the ideal salesman to work with. Vici was the ideal salesman to work with. More

So easy to work with! I would definitely recommend this dealership and Vici to anyone looking to buy! I would definitely recommend this dealership and Vici to anyone looking to buy! More