Morris Smith Ford of Leavenworth

Worst experience Nino Williams was awesome. He was pretty knowledgeable about the vehicles he was showing us. When he did not know an answer, he knew where to find it, Nino Williams was awesome. He was pretty knowledgeable about the vehicles he was showing us. When he did not know an answer, he knew where to find it, which was incredibly helpful to us. The rest of our experience was pretty subpar in comparison to the other two times that I had previously purchased a vehicle from a Ford dealership. After we selected the vehicle that I wanted, one of the finance guys brought over a piece of paper that had my payment listed as $608, which was still higher than the $580 ballpark I was wanting to stay in, but still more than manageable. When we were called back into the finance office to wrap up the deal, the finance officer stated that we should “ignore the numbers” on the paperwork, since he was “95% confident” that he was going to get a better rate from another lender. My wife and I explained to him that the payment amount listed ($655.88) was dramatically higher than the payment we were currently making and $75 higher than the ballpark we were trying to stay in. He again told us to ignore the numbers because he was going to work to get a lower payment and wanted to wrap everything up so we could get out of there and have the car delivered the next day. We were then told that we would need to come out on the following Monday so we could sign the new loan papers. That did not happen. We went a week without hearing back from him or anyone else in the finance department and did not know that we were going to be stuck with the $655 car payment until we received a welcome email from Capital One. At that point, I attempted to contact Chris Follas at the dealership and the cell number that he provided us. He did not answer either, nor did he respond to the messages that I left him. My wife then contacted the finance guy that we were dealing with who blew off the whole situation and accused us of accusing him of being “deceitful.” At the time, we did not consider him to be deceitful, but after the comment was made, the whole transaction played back in my head and I began to believe that if his actions of rushing us to sign paperwork under the pretense of getting us a better rate wasn’t deceitful, it was at a bare minimum unprofessional and unethical. At the end of the conversation with my wife, the finance officer stated that he would have a manger contact us. That never happened. Fast forward to December 17. My wife received a call from Nino (while she was attending a funeral) staying that there was a shortfall on the payoff of the vehicle I had traded in, in the amount of $57 and we were responsible for it. I called Nino back and was told that the tilte clerk would be in touch. She did not call me. My wife called him back after leaving the funeral and explained to him that we signed the ten day payoff agreement with him and that if they did not get this task accomplished in time, that was on them. He then stated that the General Manager would be contacting us in regards to our disappointment in our experience with the dealership. That, of course, did not happen. I also emailed Chris again that day, asking for the information for the extended warranty that I had purchased, since it was not enclosed within the envelope that contained my title, as I had requested. Again, I did not receive a response. Lastly, and really the most minor situation of our extreme dissatisfaction with this transaction, I was told over the phone by the lady who had called me about trading my car in that if we purchased a vehicle on Black Friday, we would receive a 55” tv. While we were waiting for the finance officer, a comment was made that they ran out of tvs. By this point, we had been at the dealership for about two hours and had seen a lot of people come and go. We were told by Nino that the TVs were gone, but ran the situation past the finance officer who told us that one gentleman in particular had brought a few friends in and received at least four of the TVs (we witnessed him walking out with two), but since we were waiting on better financing and the car to be delivered the following day, he could most likely work something out. He did not. The reason that this bothers me (aside just being one more disappointment handed over by this dealership) is because we saw a couple of people get the tv without being able to acquire financing. One female in particular was standing next to the exit crying because she was not going to be able to get the car they were working on for her- but at least she got a new tv for her efforts, right...? Overall, this was an extremely negative experience at a dealership that fully exceeded my expectations the first time I purchased a vehicle from them. We drove 40 minutes, passing numerous other Ford dealerships just to end up feeling like we were mislead, not appreciated and a waste of their time (both at the dealership and with the lack of follow up). The one and only positive to this unbelievably discouraging experience, is that as the General Manager of a restaurant (with a location right down the street, that I occasionally work in), I get to tell this story to any and everybody who will listen-including employees, vendors, customers, etc that could interested in buying a new vehicle or that just want to be nosy, but will undoubtably pass the story onto others. This is in addition to friends, family and associates that I have no qualms about telling. In closing, the moral of my story/feedback is that there are countless brands and models of vehicles sitting on countless car lots within the Kansas City metro area, and while my wife has her eye on a Ford SUV, I think that we will be very reluctant to trade her current vehicle into a Ford dealership in the near future and will strongly recommend this same advice to any and everybody that we encounter. More