Mossy Nissan
Houston, TX
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I will never take my car back to this place!!! I was very pleased with everything at first but once my car sat at the dealership for 2 days I was a little upset. I have a 10 month old and NO CAR. Bennie (ser pleased with everything at first but once my car sat at the dealership for 2 days I was a little upset. I have a 10 month old and NO CAR. Bennie (service manager) told me that he was trying to get ahold of my warranty department and said that he could never get anyone on the phone! FUNNY because I called and got someone right on the line!!! Then tells me that not everything was covered so he couldn’t fix some of the work that was needed. Also really funny because I have a platinum warranty so I call the warranty company and they tell me that it was the dealership (Mossy Nissan aka Bennie) that told them that this was not a warrantable item, not my warranty company like Bennie had said! So thank you Mossy Nissan for wasting my time. More
I recently got my vehicle serviced at Mossy Nissan and everyone I met there was super friendly! They got my vehicle in and out in a timely manner and were great to work with. It's nice to go to a dealer everyone I met there was super friendly! They got my vehicle in and out in a timely manner and were great to work with. It's nice to go to a dealership where everyone truly seems to want to help and enjoys their job- it's definitely not what you would expect from a typical car dealer. My experience in the service dept was such a breeze that when I'm ready to buy my next car it will be from Mossy Nissan. More
I have bought 8 cars from Mossy and will buy my next eight also. Very professional and no BS. Quoted me the price and I was out of there 60 minutes later, without any hassle. Why is that some dealersh eight also. Very professional and no BS. Quoted me the price and I was out of there 60 minutes later, without any hassle. Why is that some dealerships feel the need to trick you in some way? Not at Mossy, Thanks again.... More
Going to Mossy Nissan is the biggest mistake I ever made. UNPROFESSIONAL, DISHONEST, DISRESPECTFUL!!! I didn't buy a car from them because I had a better deal and in response, they send me an email that its UNPROFESSIONAL, DISHONEST, DISRESPECTFUL!!! I didn't buy a car from them because I had a better deal and in response, they send me an email that its my "bad karma", which is ridiculous! I have all the right in the world to buy from wherever I want and feel comfortable with. I am so glad I didn't buy my car from them. Beware of Mr. Kirk Verrett, who is extremely pushy and who boasts about the dealership being certified by XYZ and doesn't realize its the personal experience that counts. More
I really enjoy my new 2011 Altima 3.5SR. This was the I really enjoy my new 2011 Altima 3.5SR. This was the best experience buying a car. My salesman Kirk Verrett is very professional, courteous and inte I really enjoy my new 2011 Altima 3.5SR. This was the best experience buying a car. My salesman Kirk Verrett is very professional, courteous and intelligent. He listened to what I said and worked with me without any pressure. BTW I am not an easy person to deal with. The finance officer and entire sales team were very helpful and handled everything in an excellent manner. I am extremely satisfied with my purchase and I will definitely recommend Mossy Nissan to my friends and family. More
I bought an Infiniti from these guys for what was retail price. The car was good and the salesperson was overly friendly and pushy. The car worked fine for about a year and when I went to sell it, i was tol price. The car was good and the salesperson was overly friendly and pushy. The car worked fine for about a year and when I went to sell it, i was told that the car had a BRANDED TITLE. The car's title had a LEMON BUYBACK flag on it. This means that the car was bought back by the manufacturer (Infiniti) because of some major defect that impairs the safety and/or driveability of the vehicle. When I tried to sell this car to other dealers, they said that they would either not buy it, because it was not a clean title OR give me HALF THE PREVAILING rate of such a car. Their rationale was that the branded title stays with the car for its life and devalues the car by more than 50%. I was NOT INFORMED about the title issues by Mossy Nissan at time of purchase. Instead, Mo Almalky simply told me that the fuel guage had to be REPLACED and the Company had done so. THIS IS VERY FOUL MISINFORMATION AND CONSUMER FRAUD SINCE A CAR OF HALF THE VALUE WAS SOLD TO ME FOR THE FULL PRICE. When I went to sell the car back, Alex Pourgoshtasbi, a Manager in the dealership gave me a quote that was much lower than anyone else (because he knew I could not sell it to any other dealer). He asked me to come drop the car off the next day. After numerous attempts on reaching him, Alex never answered my call requesting a time to come back. He obviously went back on the deal. ON MY SECOND TRIP I SAW MORE CARS THAT WERE PART OF "LEMON BUYBACK ". PLEASE BEWARE OF THESE BRANDED TITLES WHEN PURCHASING USED CARS FROM MOSSY AND TRY TO REFRAIN BUYING CARS FROM THEM ALTOGETHER FOR THE UNETHICAL, FRAUD LIKE EXPERIENCE I HAVE HAD. More
I had a wonderful experience with Mossy Nissan. Everyone was very helpful and willing to go out of their way to make sure I was completely satisfied. I assure you that you will not be disappointed with the was very helpful and willing to go out of their way to make sure I was completely satisfied. I assure you that you will not be disappointed with the whole crew. I dealt with Ashton, Fritz, David, Albert, Kirk, and Brent but even if you don't have the pleasure of working with them, anyone else that is employed there will be more than helpful. As a woman, we usually hear horror stories and always feel like we need to bring a man to the dealership when we go. This was not the case as I went there alone to purchase a vehicle. I felt completely comfortable, well informed, and there was no pressure to buy right now. They understood it would be an important investment for me and allowed me to think about the choices I had. I finally decided on an Acura TSX and when I picked it up it was all cleaned and waxed. Albert sent me off with a really nice #1 key chain for my new set of keys and told me I was #1. The whole team followed up with me to make sure I was happy, even after the vehicle was purchased. I had the pleasure of working with all these guys because they all helped each other out if one was not able to help me at that moment. It was team work!! I would definitely recommend Mossy Nissan to all of my friends and family. More
First I have e-mailed and a salesman named Thompson called me and agreed on a price,when I went to meet him,he said that he is busy and interduced me to Joseph Alawad and this dude was rude and jack-up called me and agreed on a price,when I went to meet him,he said that he is busy and interduced me to Joseph Alawad and this dude was rude and jack-up the price and told me take it or leave it. I went to Russel and smith Honda and bought a CR-V no hassle no problem. Stay away from Mossy Nissan. More