MotorWorld Acura

Need to step up the level of service from "Kia" level Came to this dealer 3 times to buy a new MDX, and ended up not purchasing one (purchased a different luxury brand at a different dealer). Reasons for Came to this dealer 3 times to buy a new MDX, and ended up not purchasing one (purchased a different luxury brand at a different dealer). Reasons for not buying: 1.) The sales rep could not sell the car. He had to check back with the manager (who wasn't there 2 out of the 3 times). 2.) Sales rep turnover. The sales rep I was originally dealing with was no longer an employee when I returned. 3.) Sales rep did not return phone call as he promised. 4.) Sales rep did not seem too knowledgeable of the car. Acura has to step it up if it's going to be a somewhat legitimate competitor to Lexus, Infiniti and the Germans. More

A plesant experience Phil Verini was our sales agent. During the test drive,He took the time to explain all the features of the Acura, RDX. He was very professional, answ Phil Verini was our sales agent. During the test drive,He took the time to explain all the features of the Acura, RDX. He was very professional, answered all of our questions, and made our decision to purchase the RDX easier. After our purchase, he took the time to make sure we were satisfied and able to understand and use all the technology features of our new SUV. We have purchased many cars from other dealers but have never had such a pleasant experience. Phil and Motor World Acura are definite recommends. More

My sales person and his manager were great to deal with John was very helpful and made suggestions to help me make an informed decision. John also worked with me and his manger to come up with a deal that w John was very helpful and made suggestions to help me make an informed decision. John also worked with me and his manger to come up with a deal that we felt comfortable with. More

Buying a car is never easy but my expereince with buying a new Acura with the sales agent, Phil Verini was very pleasant. He was extremely professional and a very is never easy but my expereince with buying a new Acura with the sales agent, Phil Verini was very pleasant. He was extremely professional and a very easy to talk to and reach a great deal. I went to this dealship for its excellent reputation for sales and service and would return again. And I would ask for Phil! More

Love my Acura Couldn't have asked for a better buying experience with Josh Salvaterra at Motorworld. Because of him I will likely buy more Acuras down the road. H Couldn't have asked for a better buying experience with Josh Salvaterra at Motorworld. Because of him I will likely buy more Acuras down the road. He made the entire process simple and is extremely patient! More

1st Acura MDX Purchase Philip Verini was my sales agent. After a thorough search, I decided to buy new Acura MDX. Selected MotorWorld Acura mainly due to its location close Philip Verini was my sales agent. After a thorough search, I decided to buy new Acura MDX. Selected MotorWorld Acura mainly due to its location close to where I live. Overall, buying experience was good - did had some frictions early during the deal process and felt being rushed to commit. However, all ended up with reasonable deal. I have yet to experience the service department. More

Acura RDX Purchase My salesman was Philip Verini. A must say he has been most accommodating. In all the cars I purchased, and there have been many, no one has ever spent My salesman was Philip Verini. A must say he has been most accommodating. In all the cars I purchased, and there have been many, no one has ever spent so much time and effort to satisfy my needs. It was a most pleasant experience dealing with him. Tom Casey and Tiffany Zawadski (managers) were a pleasure to deal with and created a memorable atmosphere. More

Volvo lover becomes an Acura believer! I never imagined that any other car would capture my Volvo heart, but my first Acura (a zippy and nifty bright red metallic TL) had me before the end I never imagined that any other car would capture my Volvo heart, but my first Acura (a zippy and nifty bright red metallic TL) had me before the end of our fifty-plus mile drive home from purchasing it at Motor World in Wilkes-barre. We just traded that one, after 98,000, miles for an ILX (2015) . Again, after the drive home we were happy to welcome this new member of our "family". Even tho' we chose to go with a four cylinder engine for the first time (I have a dangerously heavy foot and don't need the extra power), we found it to be delightfully full of pep. So, okay, we love the car. As for the dealership, those folks couldn't be nicer. From the internet contacts right through the financial arrangements they couldn't have been nicer. Most of our dealings were with Phil Verini, who is very personable and organized. He walked us through everything about our new car. Dash boards are beginning to look like airplane instrument panels, but Phil taught us well. And then he helped set up our Bluetooth! He asked many times if there was anything else he could do for us. Can't imagine a more pleasant experience! We will definitely, in the future, buy another Acura from MotorWorld, and we won't wait for 98,000 miles. We didn't trade earlier because I wanted another Moroccan red pearl and I didn't like the new "red". So now I have a beautiful metallic navy blue that is very elegant! Love it!! Nona Nancy More

I bought a used Acura TSX 2009. I had my first bad experience. Once they get your deposit it's impossible to get answers to your questions. I tried phone and emails and it took them 12 days to mail me experience. Once they get your deposit it's impossible to get answers to your questions. I tried phone and emails and it took them 12 days to mail me the title! I live in Massachusetts and had planned a trip to Wilkes-Barre to go pick up the car so I needed the paperwork in order to register it here in Massachusetts and get the plates. Courtney McFarlane was the worst, it obviously and repeatedly ignored my emails for several days. I had to email everybody in the dealership in order to have my the title mailed to me, which happened the day before I left for my trip! He came back with lame excuses, he obviously didn't care and his attitude was very frustrating. I even had to threat him to report to his boss about his attitude. I'm usually a very easy going customer but he definitely took advantage of me here. Aaron Fenyus was more understanding but didn't get back to all my emails either. That said he was helpful and courteous when I met him. He was the only person I met there. Tiffany Zawadski was very helpful as well and got the title in the mail (overnight) very shortly we called her. In addition the windshield side garnishes got loose on my way back home. I found out that this was a recall and hadn't be done on this car, so I have to go to a local Acura dealership to have this job done. If I find another good deal I will go back to this dealership but I'll make sure to not deal with Mr McFarlane ever again. He is not professional and doesn't respect you. More